All connections check out ok, but screen does not work.
The totally white screen and no On Screen Display / Menu indicates your monitor is definitely faulty. Unfortunately the only solution is to have the monitor repaired, or buy a new monitor. If the monitor is still under warranty, the manufacturer should replace or repair it. Sorry to be the bearer of bad news :(
If you know someone that is technically experienced and is willing to try, replacing the logic board is fairly simple assuming you can find an exact replacement. I suggest searching google for AL1916W video board or logic board, you might find an electronics store that carries the part, or you might find one on eBay.
721 views
Usually answered in minutes!
No, the screen remains white. It was working earlier, and I left it on,and when I came back it was just white.
My husband did, he didn't find any problem with the cord.
Thanks, I appreciate your input. I guess I'll have to ship it back to Acer.
It could be a bad monitor cable as well. A technician should look at it.
Good luck on that.
It sounds like the video or logic board inside the monitor is faulty. An experienced technician can replace this but it will probably be expensive. Does the On Screen Display work, when you press the menu or brightness/contrast control buttons on the monitor?
Have you tested the power connection? Is there power in the cord?
×