Question about Sony PCV-RS420 (027242635845) PC Desktop

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Recovery Hi, I have been having a problem with my Rs420 pc where I wasn?t able to do a system restore. All this started when I tried to install Bitdefender software. After installing that software my pc started stalling and wouldn?t load other programs. I tried to uninstall the software but it wouldn?t let me. I then tried to do a system restore to the previous day but it still wouldn?t launch the restore. Well I figured I could do a C drive recovery and take it back to factory setting and that would take care of that problem but by this point my Pc wasn?t having it; massaged I got was that it couldn?t locate any restore partition. I tried several times but got the same message ? cant not locate system restore partition? I took it to a local Pc expert who worked on it and thinks he might have fixed it. The Pc looks like its working, windows and other programs are launching just fine and I can even get on the Internet. My problem is Its no longer a Sony Viao?..Its just a pc in a Sony Viao case, the so called expert I think repartitioned my Pc to the point where I now have only one drive. a C drive. I lost the D drive which came in the original pc, I lost all the original software and farther more I I don?t have anyway to do any recovery because I lost all that too. My question is what can I do to reset my Pc back to factory setting? Thanks Nic

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  • shaggaf Jun 14, 2008

    Hi, I took the advice given above. I tried to purchase the recovery discs from Sony but apparently they nolonger have the said recovery discs and wouldn't recommend any third party vendors. My request is can anyone assist me in acquirining the Sony Viao PCVRS420 recovery discs or recommend where I can purchase them.



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If you want to go the whole hog and reformat your hard disk then make sure you have at least the WindowsXP CD (make sure it's 'full version' and not 'upgrade')and a bootup disc. You can make this disc just now in XP, and even download them on the web ( I recently used a Windows98 bootdisc to get into an XP Home machine - this is my favorite method as it seems to work with all new Windows versions. Make sure you DO have a bootdisc though before contemplating a re-format otherwise you won't get very far. ..hope this helps

Have a nice day! tc

Posted on Jun 10, 2008

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Since the "recovery" partition is no longer there, your only option is to request a CD recovery disk from Sony. This will allow you to rebuild the PC to the factory starting point. You will need to provide proof of ownership +/or license.


Posted on Jun 10, 2008

  • ABRsvcs Jun 14, 2008

    Unfortunately if Sony no longer has the discs, there is little you can do for a complete recovery. Try searching the web for others that have the discs. It is OK to get a copy as the disc itself is useless without the licence key that is attached to the machine. These recovery discs are specific to the model as well.

    Based upon your description in the initial posting, your system disc was reformatted and the OS restored using the license key but with Windows only.

    Good luck.




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Hope this helps Rate Me please MISTERDJ

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Most likely the shop experts repartitioned the drive, replacing the MBR and backup. The only way to restore the original configuration is to do one of the following:
1) Send it to a Sony repair center
2) Get the PE or system restore CD/DVD for that model and run the setup
3) Get a ghost image of an original drive using your own PE or boot disk to restore the ghost image. (good luck with this one)

Jun 09, 2008 | Sony PCV-RS420 (027242635845) PC Desktop

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