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Maxtor III 500 GB external hard drive is no longer recognized by computer. No driver installed ???

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  • Tim Babcock
    Tim Babcock May 11, 2010

    What operating system are you using? I don't think you need a driver in Windows XP to use it.

  • Michael  Yamakawa
    Michael Yamakawa May 11, 2010

    what model # is your hard drive, and what version operating system are you using?

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Drivers are not necessary for hard drives - as long as your computer recognized it when you first installed it, you're all set. It sounds like your hard drive has failed, or become disconnected. Check the connections for IDE or SATA, and power. If they're both connected properly, listen when you power up the computer to hear if that particular hard drive spins up. If it doesn't, it might be dead.
If you have access to another computer, try installing the drive into it temporarily and see if it is recognized in that computer. If the drive has failed, you might be able to get it replaced by Maxtor if it's still under warranty. Unfortunately they will not recover any data on the drive for you; you must pay a data recovery specialist to recover any data on the drive, and this is expensive, so only do this if it's extremely important data.

Posted on Jun 10, 2008

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