Question about Televison & Video
If you have been having difficulty playing some discs in your Blu-ray player, there are a couple of things that I would suggest.
First, you may wish to try cleaning the inoperable discs using a soft, lint-free (typically microfiber) cloth. Sometimes dirt or lint can build up on the underside of a disc, preventing it from being read or recognized by an optical drive. When cleaning any disc, remember to use gentle, outward strokes from the center of the disc towards the outer edge.
Secondly, you may wish to try cleaning the Blu-ray player's lens itself. Similar to CD's and DVD's, contaminants on the lens of any optical device can prevent it from being able to read discs. Many retailers (including your local Best Buy™ store) may sell DVD cleaning kits, which can be inserted into the player much like a DVD or other media title.
Should cleaning the discs and player's lens fail to resolve the problem, you may wish to contact Samsung directly for further assistance. While dusty media may be one of the most common reasons why a disc would not play, you could also potentially be encountering format compatibility issues or even a manufacturer's defect (such as a lens that is out of alignment).
If you do not feel comfortable working with the manufacturer, remember that you may always bring your player into your local Best Buy™ store for service and repairs.
Hope this helps you out.
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Posted on Jun 10, 2008
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Posted on Jan 02, 2017
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