You probably already have it fixed by now, but if you have not, did you screw off the nozzle on the steamer wand, and make sure water runs through it? It might take a bit of force to unscrew if it has not been unscrewed in a while. A toothpick and bit of water should be all you need to get the gunk out.
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I worked at StarBucks, what we did was put water into a contaner and steam the water, a lot of the time why the steamer doesn'..t work as well is because it is clogged. Another way to do it is to just run your steamer, also go to a coffee store and buy expresso machine cleaner. It could just need a good cleaning.
Try opening the frothing valve by turning the dial and force water through it instead of steam by pressing the middle, coffee button. You may be experiencing vapor lock. Once the water comes through the steamer valve, turn the steamer knob off and release the coffee button. Then try the steamer button with the steamer dial open. This may do the trick.