Question about Logitech Webcam

2 Answers

Low volume on webcam

Only after I installed the latest update for my Logitech Webcam recently does the person I Skype not hear me but I can hear them. I useed the Audio Wizard and could not get sound picked up to adjust. Microphone was unmuted. Please advise.

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 8,637 Answers

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video shoud work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 14, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Logitech Master
  • 2,130 Answers

1st You download Webcam Driver.
Low volume on webcam
After this install the Webcam driver in the system.
Installation of Webcam Driver
Go to the control panel
Click on the System Icon
Click on the Hardware Tab
Click on the Device Manager s
Select the Unknown Device or printer device where yellow Question Marks sign on it.
Right click on it and uninstall it.
After this go to the top of the device manager and click on scan for hardware changes.
Driver installation Wizard start.
Brows Your Driver from the Hard Disk and click on next.
Driver will be install.

Posted on May 27, 2013

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Can't hear person when using skype and they can't hear me


i have a micorsoft webcam the person on the other end not hearing me but i am hearing tham

May 07, 2012 | Logitech Quickcam Chat Webcam

1 Answer

Ok i can see the other person they can't see me i can also hear them and they can hear me though i can't be seen


1.Check that your webcam is switched on and is connected to your computer.

2.Close all programs that may be using the webcam. These include video editing software, instant messengers (such as Yahoo Messenger or Windows Live Messenger), browsers, Windows Explorer, and even some websites.

3.Make sure that both you and the person you are video calling are using the latest version of Skype, Yahoo Messenger..

4.Make sure that you have the latest version of Microsoft DirectX. For Windows Vista and Windows 7, you can get the latest version of DirectX by updating Windows with the latest service packs and updates. For Windows XP, you can download it here.

5.Check that your webcam is listed in Device Manager
Do one of the following:
Windows 7: Click the Windows button and select Control Panel.
Click Hardware and Sound and under Devices and Printers select Device Manager.
Click the little arrow beside Imaging Devices.Windows Vista: Open the Start menu and select Control Panel.
Open System and Maintenance and click Device Manager.Windows XP:Open the Start menu and select Control Panel. Open System and in the Hardware tab, click Device Manager.Under Imaging devices, check that you webcam is listed

12_9_2011_1_37_52_am.jpg

If it's not listed, reinstall the drivers for your webcam.
A driver is the program you install with the webcam which makes it work on your computer. (Some webcams use preinstalled drivers so you may not have had to install one.) Make sure you have the most recent drivers for your webcam by downloading them from the webcam manufacturer's website.

Please let me know if you need further assistance on this issue .And try to include more information in your request ...like camera model # , operating system ( windows xp ,vista ,7, etc ...) , and the software you are using to chat online ..(yahoo messenger, skype , facebook,or any other platform ...)

Dec 09, 2011 | Labtec Webcam Pro

1 Answer

When using Skype (4.2.0.169) on Windows (XP, SP3), my camera (Logitech E2500) turns off after a few minutes. The other person sees my image "frozen" at the time the camera shut off. If I try to turn the...


Skype is very picky about having the latest drivers and you also need to see if your support software ( not downloaded with the Logitech software ) is up to date and functioning OK

Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to check the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click 'Start', click 'Run', type dxdiag in the Open box, and then click OK
Run through the tabs checking the 'notes' windows for information
The version will be shown on the 'Systems' tab

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/
Not working ? - troubleshoot your drivers and software - get your cam working before moving on

Working OK ?

Set your webcam mic as default ( if it has a built in mic

Plug in the webcam

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO SKYPE
Connect webcam
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

Just prior to using Skype reboot the webcam software by unplugging it for a few seconds and do not run your logitech software for a preview, but allow Skype total control

Sep 05, 2010 | Logitech Computers & Internet

1 Answer

Skype does not see my web cam. i can see the person on the other end of the call but they cant see me?


Skype is very particular about webcams having the latest drivers/software.
Your webcam has no bearing on being able to see your contact - you could still see their broadccast if you had no webcam installed.
I suggest you uninstall the current webcam software and download new software

Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click Start, click Run, type dxdiag in the Open box, and then click OK.
Work your way through the tabs and check the 'notes' window for any information

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

When going into skype disconnect your webcam to reboot the webcam software but do not run any logitech software - allow Skype to take full control.

Aug 30, 2010 | Logitech Quickcam Chat Webcam

1 Answer

Logitech camera shuts off when on skype


Make sure you have the very latest software
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click Start, click Run, type dxdiag in the Open box, and then click OK.

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Configure to Skype

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/
Not working ? - troubleshoot your drivers and software - get your cam working before moving on

Working OK ?

Set your webcam mic as default ( if it has a built in mic

Plug in the webcam

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO SKYPE
Connect webcam
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

When using Skype - do not run the Logitech software but allow Skype full control.

Aug 29, 2010 | Logitech Webcam

1 Answer

I cant turn it on for skype when i turn it on on skype it says webcam cannot be disply ollease help


Make sure you have the latest drivers for your webcam - especially if you installed from a CD previously

http://www.logitech.com/en-us/support-downloads/downloads/webcams

Update your DirectX to version 11

http://www.microsoft.com/games/en-US/aboutGFW/pages/directx.aspx

Check out Skype help and Skype forums for further help

Aug 06, 2010 | Logitech Webcam

1 Answer

I have a Logitech Quickcam Pro 9000 with the latest drivers and the latest Skype installed. I can see the other person during a video call, but I can't see myself and they can't see me. Just a spinning...


hello, try to close all the quickcam software before you open skype. I think its a program collision. also check msconfig that no logitech program starts. click->start->run->write msconfig and click startup tab. uncheck all logitech. get back if it doe sent work

Oct 12, 2009 | Logitech Quickcam Chat Webcam

2 Answers

Problems with Skype and Logitech QuickCam Pro9000, when trying videochatting. I can see and hear the person I talk to, but can´t get my webbcam to connect with Skype. In the small window, where I should...


if you have the correct driver ...and it works on other instant massaging programs..like yahoo messenger or so...it means that the problem is from settings and so ...and its nothing wrong with th ecamera ...so ..try to reinstall skype ...

Apr 08, 2009 | Logitech Quickcam Chat Webcam

1 Answer

Friend can not hear us via Skype


If the mic is really been muted, do the following:
Start -> Control Panel -> Sounds and Audio Devices -> Voice [tab] -> In Voice Recording area press "Volume..." button -> check if "mute all" is unchecked and adjust the slider to proper position

Jan 27, 2009 | Logitech Quickcam Chat Webcam

1 Answer

Webcam - Recipients can't see me.


Hi,
I got this of Skype.
We are sorry to hear that you are having problems with Skype video.
Thank you for contacting Skype customer support about your video settings.
If you are using a Logitech webcam, please follow the steps below:
NB! To begin with please close Skype and make sure that you have unplugged the webcamera before installing the installation software that came with it.
1) Go to the control panel and open Add/Remove programs. Then from there uninstall any Logitech webcam software and Logitech webcam drivers from the list shown.
2) Download the latest drivers for your webcam from
http://www.logitech.com/index.cfm/405/&cl=roeu,en?prodcrid=405

3) Open the webcam installer package by double clicking it.
Now select: Custom installation (advanced) and click next. You are now given a choice whether you would like to install the software and drivers or just the drivers. Please select the second option (Logitech QuickCam drivers) then uncheck 'Enable VoIP Device Management' and click 'Next'. Accept the agreements and on the next page select 'I do not want to activate this Service' (Logitech destkop Messenger). Click 'Next' and the Logitech drivers should be installed. Restart your system and plug in your webcam. Your webcam should now be correctly installed.

Oct 31, 2008 | Logitech Quickcam Chat Webcam

Not finding what you are looking for?
Logitech Webcam Logo

231 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

kakima

Level 3 Expert

98680 Answers

Are you a Logitech Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...