Question about Dell Dimension 4700 PC Desktop

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Optical drive not playing

Dimentions 4700 both drives are not recognising or playing media, drivers have been checked, device manager recognises hardware and evaluations say drives are functioning. They spin and flash lights, but it says "please put disc into drive" ??? how do you fix that?

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  • flyingcamera Jun 10, 2008

    cd-dvd player and dvd-rw both quit at the same time

  • Tim Babcock
    Tim Babcock May 11, 2010

    If you know how to get into the BIOS of your computer when you turn it on, check the settings in there and make sure that it is detecting them.



    If it isn't it could be a couple of different things.

  • Tim Babcock
    Tim Babcock May 11, 2010

    Is it a CD, DVD, CR-R, or DVD-R, DVD+R?

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This may not apply but it's worth a shot....

Click Start > Run
Type Regedit in the run box.
Open "HKEY LOCAL MACHINE > SYSTEM > CURRENT CONTROL SET > CONTROL > CLASS >
{4D36E965-E325-11CE-BFC1-08002BE10318}

Look for keys called "Upper Filters" and "Lower Filters" and delete any values inside those keys, then restart the machine.

Note: If using Vista, be sure to right-click Regedit in the program list and choose "Run as Administrator", otherwise it won't let you change the values of the key.


Hope this helps,
Techneck09

Posted on Jun 04, 2009

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Posted on Jan 02, 2017

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Hope this helped!

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