Dimentions 4700 both drives are not recognising or playing media, drivers have been checked, device manager recognises hardware and evaluations say drives are functioning. They spin and flash lights, but it says "please put disc into drive" ??? how do you fix that?
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Assuming you have tried other usb ports and had no change,remove the usb connection, then go back into device manager and select the usb controller, right click and select delete as this will erase any input driver the usb port recognises.
Restart the pc and then the controller should be reinstalled automatically as it sounds as though the controller has become corrupt for some reason.
Go back into device manager and check there are no exclamation marks, reconnect the drive and see if it's recognised.
In device manager, delete something like a USB device and perform a hardware scan with the menu item and it will detect the optical drive if its running ok. Then you can upgrade the driver for motherboard or the cdrom if exists on their web site. If the issue persists, check BIOS and see whether it is disabled in any way before you try to disassemble it and tighten the cable connections or try that cdrom on other machines.
Does the light flash on the front when a disc is inserted or have you recently installed it as a Primary/Secondary optical drive? Plus, just as a matter of interest it will only read DVD's & read/write CD's.
Your problem could be down to a number of causes including a corrupt driver, where you will have to uninstall the driver by going into Device Manager, clicking the + sign in front of 'DVD/CD ROM drives,' right clicking on the Optical Drive in question, clicking properties/Driver Tab/Uninstall (Advanced).
This will remove a corrupt driver & when you restart your system the Hardware Manager will recognise the said Combo Drive & reinstall the driver.
If it is only unable to read DVD''s then you may require the necessary Codecs for your preferred Media Player, to support various file formats. I wish you the best of luck.
If the device manager does not recognise the drive then it has most likely failed. You should be able to remove the drive, one screw on the underside, and reboot, Once you have done this power down, reseat the drive and power up again. If the Plug and Play software doe snot recognise it then you need a new drive.
The optical drive sounds as if it's no longer functioning. The first thing to try is change the CD drive, which in a laptop will be rather expensive. One way to circumvent the problem temporarily is to get an external optical drive.