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Virus I have a malware protector virus. How do I get rid of it?

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  • braniffb13 Jun 10, 2008

    How do I find my system specs?

  • braniffb13 Jun 10, 2008

    The downloads you recommended are not downloading. It says thank you but then theres nothing?

  • braniffb13 Jun 11, 2008

    there's no message. I know how to make it download but it's not giving me that choice. I click the download now button it goes to another page and says thank you for downloading but then nothing. no download window or anything. The it says it downloaded but I can't find it on my computer.

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How about I make it simple:
Download and run:

http://www.malwaresupport.com/mbam/program/mbam-setup.exe

Called malwarebytes antimalware; it's free. I use it three times a day. superantispyware is not bad, but malwarebytes will remove it in a quick scan without needing to go to safe mode. regardless, my suggestion download BOTH run BOTH in a full scan, start with malware bytes full scan after updating them both. then reboot and run full scan of the superantispyware as well, do this for every login. it will also fix the hijacked backround, and the missing tabs in video properties. which I can also help you with but it should do this for you automatically, also NOD32 will keep it out once it's removed:

http://www.newegg.com/Product/Product.aspx?Item=N82E16832114005

Posted on Jul 22, 2008

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Follow all of these directions. There is a lot of things that you have to do to properly get rid of this malware. If these things do not get rid of it let me know. I will need to know the name of the malware if you can not get rid of it using these tools.

Turn the system restore off. System restore keeps everything in restore. Meaning......... If you have spyware or a virus, it will stay in your system. Run Spybot S&D (This program is free and is better than using msconfig as long as you go through the settings and change everything to the highest settings.) Then do the same with Adaware 2008 (sounds stupid to use 2 things for spyware, but one catches what the other one does not.). I have links on my website (tandnfamilyelectronics-online.com). These links go directly to the download so you will not get the run around. You would do good to try a program called Window Washer (http://www.download.com/Free-Internet-Window-Washer/3000-2144_4-10436825.html?cdlPid=10731707). This is a great program that completely cleans anything in your computer that you do not need. It will not clean out anything that you have to have. I have used this for years to clean out my customers computers and have cleaned as much as 3 gigs of trash out. If you contact me I will give you some tools that I have for free that will do a great job on your computer. I have them ready to download and I will give you the link. (dean@tandnfamilyelectronics-online.com)

Send me the complete specs of your system and I can help you more. I hope that this helps you. There is no reason the really buy a program for spyware when there are free things to use that work great. Free AVG is a great Antivirus and yes it is also free. It will check your e-mail coming and going. It will also let your friends now that the E-mail does not have a virus. It also has a spyware program that is free. This day and time with all of the spyware out on the net you can never have too many programs for spyware. I would not run all of them at the same time though. Make sure that you do not use your computer during any scan. Defrag is also something to do after you do everything else. Some people will tell you that should not reload your computer. If nothing seems to work then sometimes that is the only good way to get it repaired right. Most of the programs that come pre-installed on a store bought computer is useless and most are even trail software that causes problems when they expire. Let me know if this helps at all. Please rate me if it helps.

Posted on Jun 10, 2008

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  • T&N Family Electronics Dean and Sherrie Terrell

    What Operating system are you using. Most of the time you can find them in your control panel under the system tab. On XP you can go to start - accessories - system tools - system information.

    You need to try everything that I told you to try to get rid of the malware. The system information is only needed if you can't solve your problem. I really need the name of the malware if you can't get rid of it the way I told you. What Antivirus are you using right now. Is it updated. Sometimes an Antivirus can't get rid of malware. They have fixes on certain web sites if what I told you does not do the trick.


  • T&N Family Electronics Dean and Sherrie Terrell

    Here is the link for Window Washer when you get everything else done. Run this before you run Defrag.

  • T&N Family Electronics Dean and Sherrie Terrell

    I just checked and I did not have a problem. Do you have a message on the top of the page telling you that you need to click it for the download to work?
    You can go directly to the company web site of ADAWARE 2008
    Spybot S&D
    On the spybot page you will need to top download.
    I do not put the direct page link on my web site because the company sites can sometimes be confusing. I could put the program on my site, but it updates a lot and I do not have time to keep changing the download. Other people have used the link without any trouble at all. It could be your security settings in your computer. If you keep having trouble with downloading the programs let me know. I will see what I can do for you. Check your security settings for your browser first, if you still can't download.


  • T&N Family Electronics Dean and Sherrie Terrell

    Did the last thing that I told you to do solve your problem?

  • T&N Family Electronics Dean and Sherrie Terrell

    You need to look in your Browser settings and see where you have the downloads going to. In Firefox they have these settings under Tools - Downloads - or you can set the download under options. In IE they usually go to your desktop or your documents unless you have changed it to somewhere else. You usually have a box come up in IE asking you what to do with the file. If you have changed this to automatically send the files somewhere, then I do not have a clue where they are. You can do a search on your computer for the files if you need to. Go to Start - Search.
    What browser are you using?


  • T&N Family Electronics Dean and Sherrie Terrell

    Are you still having this problem? Did my answer solve your problem?



    Rate this as a Fixya if it is fixed.

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Download and install ad-aware 2008 for free from lavasoft.com. That should do it.

Posted on Jun 10, 2008

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This is quite a severe virus. Download Microsoft Security Essentials from the link below and install & run it, see if it gets rid of the malware.



http://windows.microsoft.com/en-US/windows/security-essentials-download


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