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Pioneer Surround Home Theatre System

It is about 5-6 years old and has been perfect and now all of a sudden it only recognizes CD's, not DVD's. When you insert a DVD, it says No disc. I've looked inside for dust or particles, and clean each DVD I try. I bought it at Sears, and they act like they can't work on it. I don't know where to take it and how big the problem might be...can you help?

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  • Nikoletta Jun 10, 2008

    Thank you, I will definitely try that. :)

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It would help to know hte model number, but in general terms, the first thing to do is to clean the optical lens using a cotton swab and alcohol. This will require that you open up the unit to get to the lens. If that is not possible, go to the Pioneer web site and locate an authorized service center close by for the repair. The worse case would be that the optics need to be replaced. The ability to read CDs but not DVDs is an indication that the optics are either dirty or starting to fail.

Dan

Posted on Jun 10, 2008

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