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Virus Alert I have a virus on my laptop and now I can't get to any of my icons. I've done system restore/last good configuration and that doesn't work. I have a service pack 2 installation CD but I'm afraid to put that in because I don't want to lose any of my documents. When I go into safe mode I can see all my documents but can't do anything with them. What do you suggest I do to be able to get to my icons and documents again without losing them.

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  • jooh12 Jun 10, 2008

    Hey Thanks for the solution but when in safe mode it only allows me to read the information. I can't save them anywhere else because it opens up as a read file only. I just contacted the Geek Squad and they can fix it for 199.00 which is what I wanted to avoid. I wish there was something I could do that is way more cheaper than that. I appreciate any help you can give. Thanks!

  • jooh12 Jun 10, 2008

    I will try that and let you know. Thanks so much!

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What do you mean by you can't do anything with them when in safe mode (does it give you an error message, etc?).

When in safe mode, try dragging them onto a USB flash drive and opening them up on someone else's computer (who has antivirus software installed and running, obviously). Also, right click on them to make sure you have the correct read/write permissions.

Posted on Jun 10, 2008

  • Michael  Yamakawa
    Michael Yamakawa Jun 10, 2008

    humor me and try opening other documents, and let me know if it does the same thing. I am assuming you created these documents yourself (they're not made by a teacher/co-worker/boss/etc).

    can you right click the document and go to properties and then uncheck "read only" at the bottom?



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You might have a virus or malware or it could be a hardware issue

Reboot the computer As the computer is booting repeatadly press the F8 key as the computer is booting If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu
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To perform a system restore, follow these steps:
1.Click Start, click Run, type msconfig, and then click OK. 2.On the General tab, click Launch System Restore. 3.Select Restore my computer to an earlier time, and then click Next. 4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information. 5.Select a system checkpoint or an installation restore point, and then click Next. 6.Close all other programs. 7.To start the system restore, click Next. 8.Your computer restarts. Repeat steps 1 through 8 until you fix your configuration issue. other than that you might need to do a format and then re install your operating system

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1 Answer

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Step 1:
You might have a virus or malware or it could be a hardware issue

Reboot the computer As the computer is booting repeatadly press the F8 key as the computer is booting If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu
Please select an option: Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode Start Windows Normally
Reboot
Return to OS Choices Menu Use the up and down arrow keys to move the highlight to your choice select the safe mode option then run your antivirus if still cant get rid of the virus restart again Use the up and down arrow keys to move the highlight to your choice. select safe mode with networking download anti malware and microsoft security essentials http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus anti virus and malware http://windows.microsoft.com/en-US/windows/products/security-essentials if this fails you might have to go back into safe mode you might use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System Configuration utility Installation restore points that occur before you install a program or a service you can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly. This may also help determine the cause of the configuration error.

To perform a system restore, follow these steps:
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