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Virus Alert I have a virus on my laptop and now I can't get to any of my icons. I've done system restore/last good configuration and that doesn't work. I have a service pack 2 installation CD but I'm afraid to put that in because I don't want to lose any of my documents. When I go into safe mode I can see all my documents but can't do anything with them. What do you suggest I do to be able to get to my icons and documents again without losing them.

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  • jooh12 Jun 10, 2008

    Hey Thanks for the solution but when in safe mode it only allows me to read the information. I can't save them anywhere else because it opens up as a read file only. I just contacted the Geek Squad and they can fix it for 199.00 which is what I wanted to avoid. I wish there was something I could do that is way more cheaper than that. I appreciate any help you can give. Thanks!

  • jooh12 Jun 10, 2008

    I will try that and let you know. Thanks so much!

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What do you mean by you can't do anything with them when in safe mode (does it give you an error message, etc?).

When in safe mode, try dragging them onto a USB flash drive and opening them up on someone else's computer (who has antivirus software installed and running, obviously). Also, right click on them to make sure you have the correct read/write permissions.

Posted on Jun 10, 2008

  • Michael  Yamakawa
    Michael Yamakawa Jun 10, 2008

    humor me and try opening other documents, and let me know if it does the same thing. I am assuming you created these documents yourself (they're not made by a teacher/co-worker/boss/etc).

    can you right click the document and go to properties and then uncheck "read only" at the bottom?



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Switches off after few seconds


Does it work in safe mode ?
Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer.

As the computer is booting repeatadly press the F8 key as the computer is booting
If done properly the user should get to a screen similar to the below screen.
Select the option for Safe mode command prompt only
Windows Advanced Options Menu
Please select an option:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Start Windows Normally
Reboot
Return to OS Choices Menu
Use the up and down arrow keys to move the highlight to your choice
select the safe mode option
then run your antivirus if still cant get rid of the virus restart again
Use the up and down arrow keys to move the highlight to your choice.
select safe mode with networking download anti malware and microsoft security essentials
http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus
anti virus and malware
http://windows.microsoft.com/en-US/windows/products/security-essentials
If this fails you might have to go back into safe mode.
You might use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System
Configuration utility Installation restore points that occur before you install a program or a service. You can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly.
This may also help determine the cause of the configuration error.

To perform a system restore, follow these steps:
1.Click Start, click Run, type msconfig, and then click OK.
2.On the General tab, click Launch System Restore.
3.Select Restore my computer to an earlier time, and then click Next.
4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information.
5.Select a system checkpoint or an installation restore point, and then click Next.
6.Close all other programs.
7.To start the system restore, click Next.
8.Your computer restarts.
Repeat steps 1 through 8 until you fix your configuration issue.

May 15, 2013 | Acer Aspire Computers & Internet

1 Answer

My problem is with my computer, it seems to have some viruses and I don't have any money to get it fixed.


You might have a virus or malware or it could be a hardware issue

Reboot the computer As the computer is booting repeatadly press the F8 key as the computer is booting If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu
Please select an option: Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode Start Windows Normally
Reboot
Return to OS Choices Menu Use the up and down arrow keys to move the highlight to your choice select the safe mode option then run your antivirus if still cant get rid of the virus restart again Use the up and down arrow keys to move the highlight to your choice. select safe mode with networking download anti malware and microsoft security essentials http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus anti virus and malware http://windows.microsoft.com/en-US/windows/products/security-essentials if this fails you might have to go back into safe mode you might use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System Configuration utility Installation restore points that occur before you install a program or a service you can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly. This may also help determine the cause of the configuration error.

To perform a system restore, follow these steps:
1.Click Start, click Run, type msconfig, and then click OK. 2.On the General tab, click Launch System Restore. 3.Select Restore my computer to an earlier time, and then click Next. 4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information. 5.Select a system checkpoint or an installation restore point, and then click Next. 6.Close all other programs. 7.To start the system restore, click Next. 8.Your computer restarts. Repeat steps 1 through 8 until you fix your configuration issue. other than that you might need to do a format and then re install your operating system

Feb 23, 2013 | HP Pavilion Computers & Internet

1 Answer

System stops working until reboot


Step 1:
You might have a virus or malware or it could be a hardware issue

Reboot the computer As the computer is booting repeatadly press the F8 key as the computer is booting If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu
Please select an option: Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode Start Windows Normally
Reboot
Return to OS Choices Menu Use the up and down arrow keys to move the highlight to your choice select the safe mode option then run your antivirus if still cant get rid of the virus restart again Use the up and down arrow keys to move the highlight to your choice. select safe mode with networking download anti malware and microsoft security essentials http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus anti virus and malware http://windows.microsoft.com/en-US/windows/products/security-essentials if this fails you might have to go back into safe mode you might use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System Configuration utility Installation restore points that occur before you install a program or a service you can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly. This may also help determine the cause of the configuration error.

To perform a system restore, follow these steps:
1.Click Start, click Run, type msconfig, and then click OK. 2.On the General tab, click Launch System Restore. 3.Select Restore my computer to an earlier time, and then click Next. 4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information. 5.Select a system checkpoint or an installation restore point, and then click Next. 6.Close all other programs. 7.To start the system restore, click Next. 8.Your computer restarts. Repeat steps 1 through 8 until you fix your configuration issue. other than that you might need to do a format and then re install your operating system

Feb 23, 2013 | HP Compaq Presario CQ57-229WM Notebook PC

1 Answer

My acer a500 tablet was downloading something and was turned off can it be fixed


Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer.
As the computer is booting repeatadly press the F8 key as the computer is booting If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu
Please select an option: Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode Start Windows Normally
Reboot
Return to OS Choices Menu Use the up and down arrow keys to move the highlight to your choice select the safe mode option then run your antivirus if still cant get rid of the virus restart again Use the up and down arrow keys to move the highlight to your choice. select safe mode with networking download anti malware and microsoft security essentials http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus anti virus and malware http://windows.microsoft.com/en-US/windows/products/security-essentials If this fails you might have to go back into safe mode. You might use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System Configuration utility Installation restore points that occur before you install a program or a service. You can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly. This may also help determine the cause of the configuration error.

To perform a system restore, follow these steps: 1.Click Start, click Run, type msconfig, and then click OK. 2.On the General tab, click Launch System Restore. 3.Select Restore my computer to an earlier time, and then click Next. 4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information. 5.Select a system checkpoint or an installation restore point, and then click Next. 6.Close all other programs. 7.To start the system restore, click Next. 8.Your computer restarts. Repeat steps 1 through 8 until you fix your configuration issue.

Feb 14, 2013 | Acer Iconia Tab A50010S32u Notebook

1 Answer

Hp pavilion will not boot, error0xc0000409


Step 1:
Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer.
As the computer is booting repeatadly press the F8 key as the computer is booting If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu
Please select an option: Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode Start Windows Normally
Reboot
Return to OS Choices Menu Use the up and down arrow keys to move the highlight to your choice select the safe mode option then run your antivirus if still cant get rid of the virus restart again Use the up and down arrow keys to move the highlight to your choice. select safe mode with networking download anti malware and microsoft security essentials http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus anti virus and malware http://windows.microsoft.com/en-US/windows/products/security-essentials If this fails you might have to go back into safe mode. You might use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System Configuration utility Installation restore points that occur before you install a program or a service. You can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly. This may also help determine the cause of the configuration error.

To perform a system restore, follow these steps: 1.Click Start, click Run, type msconfig, and then click OK. 2.On the General tab, click Launch System Restore. 3.Select Restore my computer to an earlier time, and then click Next. 4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information. 5.Select a system checkpoint or an installation restore point, and then click Next. 6.Close all other programs. 7.To start the system restore, click Next. 8.Your computer restarts. Repeat steps 1 through 8 until you fix your configuration issue.

Feb 03, 2013 | HP Pavilion dv7-1245dx Notebook

1 Answer

Every time i open my dell net book computer its automatically shut down , what should i do


Step for repairing;
Please Check your Laptops from virus. Runing with safe mode (Before windows starting press F8 Button and choose save mode) for checking Error. -or- Using "Last Good configuration" ( Before windows starting press F8 Button and choose " Last Good configuration".
If your computer still error please, restore for operating sistem system or Reinstall The Laptops.

Jul 31, 2011 | Computers & Internet

1 Answer

Dell 1150 laptop configuration module problem


Hi, you can perform a system restore by accessing safe mode by pressing the ESC button during bootup. Restore system to a time before the problem began. You will need to perform a full virus scan straight after normal bootup is achieved. Hope this helps

Jul 15, 2010 | Dell Inspiron 1150 Notebook

1 Answer

STUCK ON START PAGE,CAN'T GET TO DESKTOP


Most likely a Windows software problem. Could be virus caused. Try restarting the laptop and immediately start tapping the f8 key until you see a screen with several boot options.Use the arrow key to select "boot using last known good configuration". If that works, you're done. If not, try restarting the laptop and immediately start tapping the f8 key until you see a screen with several boot options. This time select "boot in safe mode". The laptop screen will look different but will still allow you to run your laptop. Click on the "Start" button, then "Help and Support" and then "Undo changes to your system using system restore". Click on "Restore" and then select a date shown in BOLD when your laptop was running fine. Have the laptop restore to that date. After restarting, you should have full functionality. If this doesn't work, you may have a failing harddrive. Try reinstalling Windows. If it fails during loading, your harddrive is most like failing and should be replaced. If reloading solves the problem, you had corrupt software probably caused by a virus attack.

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3 Answers

There is trojan horse virus in my laptop. i ve a symantec norton 2004 antivirus. everytime i update my antivirus, there's some process happening n it comes again unable to hell the virus.... it got...


you need to press F8 while the pc is booting for a startup in safe mode, then when in safe mode select start windows in safe mode, go to my computer, properties>system restore tab and turn off system restore and then run the scan again as these trojans cannot be deleted when the pc is in normal use.

 

If your antivirus finds them but cannot heal, make a note of the file that has the trojan and then search for the file and delete it manually.

 

Ensure after the trojans are deleted that you tuirn system restore back on

Oct 21, 2007 | Computers & Internet

3 Answers

VIRUS INFECTION , YOUR SYSTEM IS INFECTED


this is what sounds like a trojan or for of spyware, probably disguised as a screen saver. If you have no anti virus installed download this programme for free http://free.grisoft.com/doc/5390/lng/us/tpl/v5#avg-anti-virus-free If you have no anti spyware programme download this for free. http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5 on the laptop press Ctrl, Alt & delete or right click on task bar to get to the task manager and on the processes tab look for the scrensaver.exe or similair that is running, click on it and press end process. this should allow you to work with windows Install the programmes, then go to system restore tab in my computer>right click>properties>system restore tab and click 'turn off system restore'(this will stop any virus or spyware backups reinstalling). Run both the programmes and remove any spyware or virus. If it still appears you may have to uninstall it safe mode, which is press F8 key on start up and select 'start windows in safe mode' and run the antivirus and spyware programmes again.

May 06, 2007 | IBM ThinkPad T21 Notebook

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