Question about Xerox 8830 Copier

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Maintenance scanner on Panel?

As soon as a Document is loaded the scanner doesn't work and the above message is displayed on the panel.
Could you please tell me what to do.
Thanks for helping
Thierry

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  • thierryditle Jun 10, 2008

    Sorry the link doesn't work!

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  • diane szczesniak Jun 10, 2008

    I am not sure why the link does not work. Go to Xerox.com and select support. Then select wide format and select 8830 system from the product list. Click on support and enter scanner maintenance in the box. That should take you to the same page. It references cleaning the window and the feed rollers.

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Press and Hold the MENU^ and Enter buttons.
Turn the printer power ON (you can release these buttons as soon as "loading ... '' is displayed.
The Operator Panel reads "Diagnostics"
There is a list of Test Options and settings.
Press the Down Arrow highlight "Maintenance Info." Press the Enter button
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Prints but cannot scan


Check first if you can try to make a copy as standalone (without the help of the computer)

If that works it means scan feature is working fine and printer is not the issue.
then you might look to troubleshoot issues with software side

try making scan from MS Paint
click File then click from scanner or camera

if that works then the driver is not the problem but it could be HP software


How to scan

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=57734&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=90792

Slow / No response from scanner

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=38085&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=90792

The Scan Button on the Printer Does Not Function When the Product is Connected to a Windows Vista Computer on a Network

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A 'Scanner Failure' Error Message Displays on the HP All-in-One Product Control Panel

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Hope I help you a bit.

You can also send me questions on my

personal email - christian4122@yahoo


Your's Truly,

Christian from HP

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Lean the rollers in the automatic document feeder (ADF)
  1. Remove the document feeder tray from the product by gently pulling it.
  2. Lift the cover of the automatic document feeder by pulling it outward.
  3. Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
  4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a
Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, unit may need service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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Scanner failure message.


Scanner Failure, Power Off and On' Message Displays on the Control Panel when Copying or Scanning


Issue
The message 'Scanner failure, Power off and on' displays on the control panel of the product.
This error usually occurs when trying to scan, to make copies, or during the product start up.
Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
Solution one: Check the scanner light
Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible.
CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light.
If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product .
Solution two: Check operating conditions
Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product.
Solution three: Check the power connections

1.
Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
2.
Make a color copy by pressing the Start Copy Color button on the control panel.
3.
If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
4.
Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.

Solution four: Perform a power cycle

1.
Turn the product off.
2.
Unplug the power cord from the product.
3.
Wait 30 seconds, and then reconnect the power cord to the product.
4.
Turn the product on.
5.
Make a color copy by pressing the Start Copy Color button on the control panel.

Solution five: Reset the product
Follow these steps to reset the product.
Step one: Perform a partial reset

1.
Unplug the power cord from the product.
2.
Press and hold # and 3 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
If the partial reset resolves the issue, do not continue to the semi-full reset.

Step two: Perform a semi-full reset
CAUTION: Performing a semi-full reset deletes any phone numbers that are saved on the product.

1.
Unplug the power cord from the product.
2.
Press and hold # and 6 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

Solution six: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

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  6. Press the [Enter] key when [PCU Press # to Start] is displayed.
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  8. The Maintenance Counter is now reset - the display will return to the Maintenance menu after about 2 seconds.
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RAM clear (most models)
Quickly press function * 2 8 6 4
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02 scanner initialize (feed a white sheet, then a black sheet)
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09 print test
10 modify soft switches
11 print configuration list
16 panel test
19 CML test
20 signal test
21 tonal test
23 filter RX
54 scan edge
55 scanner area
66 test print memo
75 display drum life (if enabled on laser models)
76 reset drum life counter (laser models)
91 parameter initialize (user programming remains intact)
95 protection
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