Question about Xerox 8830 Copier

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Maintenance scanner on Panel?

As soon as a Document is loaded the scanner doesn't work and the above message is displayed on the panel.
Could you please tell me what to do.
Thanks for helping
Thierry

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  • thierryditle Jun 10, 2008

    Sorry the link doesn't work!

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  • diane szczesniak Jun 10, 2008

    I am not sure why the link does not work. Go to Xerox.com and select support. Then select wide format and select 8830 system from the product list. Click on support and enter scanner maintenance in the box. That should take you to the same page. It references cleaning the window and the feed rollers.

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Scanner failure message.


Scanner Failure, Power Off and On' Message Displays on the Control Panel when Copying or Scanning


Issue
The message 'Scanner failure, Power off and on' displays on the control panel of the product.
This error usually occurs when trying to scan, to make copies, or during the product start up.
Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
Solution one: Check the scanner light
Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible.
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Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product.
Solution three: Check the power connections

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Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
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Make a color copy by pressing the Start Copy Color button on the control panel.
3.
If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
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Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.

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Unplug the power cord from the product.
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Turn the product on.
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Follow these steps to reset the product.
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Unplug the power cord from the product.
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Press and hold # and 3 while plugging in the power cord.
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Step two: Perform a semi-full reset
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Unplug the power cord from the product.
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Press and hold # and 6 while plugging in the power cord.
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1 Answer

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