Question about SanDisk Sansa e260 MP3 Player

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Sansa Wont Connect to the Computer

I plugged in my Sansa to the computor but the computor doesn't even recognize that there is something in the USB port. It's not the USB port itself, other components work. Not only does the computor not recognize it but my Sansa is also out of power to turn on so I can't charge it. Help please!

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  • Swilli72 Jun 10, 2008

    My computer does not see the MP3... my ports are good. What do I do?

  • STYMIEDBIG Jun 10, 2008

    MINE WILL RECHARGE BUT WON-T BE RECOGNIZED?

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  • 8,596 Answers

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 11, 2008

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Download Update if you haven't yet(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe)
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The dinging sound is the USB port telling Windows that a device is connected, and does not necessarily mean that Windows recognizes a device.

Are you using Windows Media Player 10 or higher?

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The Media Converter will only recognize the device in MSC mode.

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Best of Luck.

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Has to be Windows XP for either USB Mode but im not sure whether u can connect it to other computers under different versions of Windows or not and I know Apple computers dont work at all with the Sansa E200 series. Also connect ur Sansa to the rear USB inputs instead of the front inputs. Something that has to do with power distribution if none of these call their tech support they were very helpful with my issue.

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