Question about Creative Labs Zen Micro MP3 Player

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My Zen Stone Won't Charge

I pluged in my Zen stone mp3 player at night as always and this morning when I got up it still wasn't charged Should I take it back? it is still under warranty, Or is there something I can try?

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  • feleciahot Jun 20, 2008

    I dont know how to turn it and the stays orange

  • Anonymous Jun 26, 2008

    If your computer goes into sleep mode, it wont charge...

  • 0whatever Jul 07, 2008

    My Zen Stone won't charge. My computer does not go into sleep mode. I am using the correct charger. It shows 20% charge when I plug it in, and 10 hours later it still shows 20%. The player is only a few months old, but if it won't charge it's useless and I might as well have bought something more reliable.

  • achayfamily Jul 09, 2008

    My MP3 player will not charge from hard drive. It shows a zig zag sybol over the battery. I have charged it before and it worked fine.

  • andygreider Jul 13, 2008

    The light went out two days ago on my son's Zen Stone. Hooking it up through the USB on the computer is the only way we have to charge it, and there is nothing happening - no light, no recognition of the Stone as a drive or peripheral, either.

    Anyone with any help would be most appreciated. It is a bummer to see someone so dejected with no knowledge of how to help.


  • joylas Sep 15, 2008

    Not sure how to charge it



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I have the same problem. I used it like 10 times. I believe the problem is that it has a liIon battery and it does not have protective circuitary on the battery. Do you notice that if you charge it and let it sit, the battery goes dead. Thats becuase there is a constant drain on the battery. LiIon batteries have a nominal voltage and if the voltage drops below that level, they won't charge any more.

Try plugging it in and pressing the on button to see if the blue charge light goes on. Do this over and over again to see if you can trickle charge it up to a level where the full charge will start. If not, its junked because Creative did not make the battery serviceable which is a 2nd mistake.

Personally, I hope never to buy another Creative product.

Good Luck.

Posted on Apr 08, 2009


That happened to me once, I'm not sure why. but the next time I plugged it in, it worked fine. Otherwise, can't tell you what to do

Posted on Jun 20, 2008


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I can t put music on my creative zen it charges

Support for Zen Stone
From this page you can download the application software:

With this software you should be able to get access to the Zen Stone.

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I have had the problem of the completely dead player after having it for less that an day. No response to any buttons, no response when plugged into USB to charge, and Windows sees it as an "unknown device" when plugged into the PC. It tried the reset hole, and still nothing.

Then I tried connecting it to the PC to charge and then using the reset hole. Success - the player sprang back to life, fully charged. Hope this helps someone.

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