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Hitachi external usb storage drive comes up fine when turned on, but then after a few minutes "detaches" - then it spins back up and shows up - then after a few minutes detaches again. kind of comes and goes - this happened with 2 different drives on 2 different PCs so I'm guessing its the drive - thoughts?

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I agree - it sounds like your drive is failing. I highly suggest backing up any important files on that drive before it loses them - I had a similar problem with an external USB drive and only managed to recover 80% of my files before it totally broke down. If it is still under warranty the manufacturer might replace it. If not, it's worth a few bucks in parts. :(

Posted on Jun 10, 2008

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Posted on Jan 02, 2017

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External hard drive not accessible


A Hitachi USB external hard drive is a device that acts as portable, removable storage for your personal computer. If you need additional space to house files on your computer but don't want to go to the trouble of installing an internal drive inside the case, a USB external hard drive is your best option. These drives are "plug and play" devices, which means that very little can actually go wrong. If you're having problems, fixing them shouldn't take more than a minute or two.

Check your connections. A USB cable needs to be connecting your Hitachi external hard drive to your computer. Your external hard drive's power cable also needs to be plugged into a functional wall outlet, surge protector, extension cord or power strip. Make sure your Hitachi USB external hard drive is turned to "On." An "On/Off" button is present on the front of the unit. If the indicator light around said button is not illuminated, the drive is "Off" and your computer won't be able to recognize it. Press it to turn it on and then try to access your drive again. Format your hard drive. If your Hitachi USB external hard drive doesn't currently have a file system on it, you won't be able to use it to store data. Open up the "Computer" icon in the "Start" menu. Right-click on your USB external hard drive's icon and click "Format." Click "Start." This will install a file system on your Hitachi USB external hard drive. After this process is finished, you will now be able to use your drive. Restart your computer. Certain models of computers (especially older models) won't recognize new hardware unless your computer boots with the hardware already connected. Leave your USB drive plugged in and restart your computer. Once you do this, your Hitachi USB external hard drive should appear as normal in the "Computer" folder with all of your other drives. Hope this helps.

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My hard drive is not being recognize


A Hitachi USB external hard drive is a device that acts as portable, removable storage for your personal computer. If you need additional space to house files on your computer but don't want to go to the trouble of installing an internal drive inside the case, a USB external hard drive is your best option. These drives are "plug and play" devices, which means that very little can actually go wrong. If you're having problems, fixing them shouldn't take more than a minute or two.

Check your connections. A USB cable needs to be connecting your Hitachi external hard drive to your computer. Your external hard drive's power cable also needs to be plugged into a functional wall outlet, surge protector, extension cord or power strip. Make sure your Hitachi USB external hard drive is turned to "On." An "On/Off" button is present on the front of the unit. If the indicator light around said button is not illuminated, the drive is "Off" and your computer won't be able to recognize it. Press it to turn it on and then try to access your drive again. Format your hard drive. If your Hitachi USB external hard drive doesn't currently have a file system on it, you won't be able to use it to store data. Open up the "Computer" icon in the "Start" menu. Right-click on your USB external hard drive's icon and click "Format." Click "Start." This will install a file system on your Hitachi USB external hard drive. After this process is finished, you will now be able to use your drive. Restart your computer. Certain models of computers (especially older models) won't recognize new hardware unless your computer boots with the hardware already connected. Leave your USB drive plugged in and restart your computer. Once you do this, your Hitachi USB external hard drive should appear as normal in the "Computer" folder with all of your other drives. Hope this helps.

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Help! XP stopped recognizing my external hard drive. It has worked fine for two years and then suddenly: My Laptop no longer "dings" when I plug in the external hard drive. There are no unknown...


No question is silly dear, problems are there and we are in this site to help.

Yes, you mentioned that the said device works fine with your desktop, then it is probably not the problem with your device. You have also said that your tried formatting the os. Good.

Hope your pc, laptop and the memory device are disinfected with a good, licensed and updated antivirus.

Check, if Universal Serial Bus Controllers (corresponding to the nos. of total usb port present in the machine) are present and enabled both in the device manager and the bios as well and set to Hi-Speed if it is Full-Speed.

Well, have you tried formatting the memory stick/device? Format it and see if it works.

Next, please change the usb connectivity cable using/attached to the device and see.

Another thing while connecting an external storage device like ext-hdd. The external usb storage devices that gets connected with a usb cable, in some rare cases needs to be connected as a usb-master or usb-slave [you can see many external usb drives comes with a splitted or dual usb port connector cable, this is either for connecting two usb device or to connect as master when used as a single drive], therefore use such cable to connect and use alternated ports, and see which works.

Now, if all above fails, it then might be the problem with your external drive, i guess.

Best to seek help of your system admin/vendor.

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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