Question about D-Link Modems

1 Answer

Network cable unpluged error sign

No connection to internet replaced modem and ethernet cable phone cable.
isp response is thatit is a software hw problem

Posted by on

  • little bill Jun 15, 2008

    thanks for taking time to fix my problem. I disabled my network connection then enabled it connection is now fine . Regards Barry

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 68 Answers

Hi .

With most issues like this it has something to do with the ethernet cable or modem. If you tried replacing it and stillhave the same issue then it could be on your PC.

You can check device manager first by going through the steps below:

Assuming you are using winxp { almost same steps for vista}:

Start > control panel { classic view} > systems > hardware > device manager and on that window pane look for the +network adapters > make sure your devices ion there doesnt have red X on it . If so right click it and choose Enable. If it has a yellow or red exclamation marks { IRQ conflicts} then you need to reinstall the device by right clicking it and unistall > restart PC and make sure you have your system disk for your PC.

You can also check your network connections by going to start > run > type : ncpa.cpl on the run command and it will route you to networlk connections .Check if your network connection is disabled. , ifYES right click and choose Enable.

If that doesnt hel assuming you have replaced ethernet cable/ modem then might as well buy a new NIC {network interface card} for your PC to isolate the issue.

Other works around for this is using a USB connection to your modem or getting a wireless USB for you computer and get a router instead for wireless conenctivity.

In this way you mayu connect multiple computers in the future and wont have messy cables running throughout your house.

Cheers.Hope this helps.

Let us know soon.

Good luck

Posted on Jun 12, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I am trying to connect a Mac ibook to my cable modem


Use Network preferences to verify your TCP/IP settings and that Built-in Ethernet is your primary network interface. Follow these steps if you are using Mac OS X v10.5:
  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Network
  3. Be sure that "Built-in Ethernet" has not the status Inactive listed below the entry in the list of network ports.
  4. Make sure Built-in Ethernet is the selected, or primary, network interface: Click the action button (gear icon) below the list of network port and choose "Set Service Order...".Services can be dragged to change order. Services are listed with descending priority.
  5. Select a network port in the list of port to configure it.
  6. Click Advanced..., then click the TCP/IP tab.
  7. Follow your ISP's instructions for setting up this pane. For more information, see Mac OS X: How to Connect to the Internet With Cable or DSL.
  8. Click OK when finished.
  9. If you have made any changes, click Apply Now.
If you are using Mac OS X 10.4
  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Network.
  3. Choose Active Network Ports from the Show pop-up menu.
  4. Be sure that the checkbox for "Built-in Ethernet" is selected.
  5. Drag Built-in Ethernet to the top of the Port Configurations list to make it the preferred, or primary, network interface.
  6. Choose "Built-in Ethernet" from the "Show" pop-up menu.
  7. Click TCP/IP.
  8. Follow your ISP's instructions for setting up this pane. For more information, see Mac OS X: How to Connect to the Internet With Cable or DSL.
  9. If you have made any changes, click Apply Now.

Jul 11, 2011 | RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

2 Answers

RCA DCM425 modem ethernet connection won't work


The setting for the Computer 1, use the network connection wizard to automatically configure the modem to work as a server station. Next, set the IP number manually and the DNS at automatic or is given by your ISP. Now the Computer 2 (workstation) should be connected to a Hub/Switch. The same, go to network connection wizard and select the appropriate connection setting, there are view samples for the connection types so explore them. After the setup, try loading your internet browser.... When done, it should work fine. Keep me posted for any problems.

Nov 26, 2007 | RCA Thomson Digital Cable Modem (DCM305R)

2 Answers

My internet keeps disconnecting, never had this before, the internet disconnects, i restart the router manually and internet is back up for about 5-10 minutes and it disconnects again. Everytime i look...


Hi,

There could be a couple of causes for this issue. Your internet could be degraded when it gets to your house causing disconnects. You will have to contact your Internet Service Provider in order to have them resolve this issue. Normally, they will replace splitters and may even replace lines outside of your house. You could also be having problems with the modem directly. The may replace this. You could also try to upgrade the software on it. Click here for the update page for Arris.

Typically, I recommend you unplug the router, plug the computer directly in the modem and see if you still have the problem. If you still have the problem then you know it is just the modem. If the problem resolves itself then you know the most likely culprit is the router.

I would also recommend that you update your router firmware as well. Do a google search for the brand name of the router and go to the companies website, look in the support/downloads section for updated software.
--If possible, try a different Ethernet port on your router. You may have a bad port.
--Take out and reinsert all Ethernet cables on your network. Loose cables can cause disconnects.
--If possible, replace the Ethernet cables. Bad cables can cause this.

Lastly, you could be having an issue with the Network card(NIC) on your computer. Network cards are either built into the modem or external(a card you insert into the motherboard). Using the process of elimination and the steps above, you can hopefully narrow down the problem to one specific component of your network.


Let me know if you have any questions.
Regards,
G33k

May 16, 2011 | Arris Touchstone 450a (CM450) Modem

1 Answer

I have a motorola SB5120 modem but no disc for it.How can I make it work?


With this type of modem no type of software will be required to establish a connection to your computer or router. However the modem will still need to be registered with your internet service provider. If you do not have the software to complete the registration process you will need to contact your ISP. The good news is that the registration of the modem should not take more than a few minutes and can be performed over the phone. After the registration has been completed connect the modem to your computer via a Ethernet cable. You may need to perform a hard reset of the modem at this time. To do this turn off your computer and unplug the power cable from your modem. Wait 2 minutes and reconnect the modems power cable. Give the modem another 2 to 5 minutes to reestablish the connection to your ISP. Power back on the computer and you should have internet access.

I hope the information above has helped in some way.

Aug 11, 2010 | Arris SURFboard SB5120 Modem

2 Answers

Only internet light is blinking


According to the user guide, the modem is trying to connect to the isp. If it is continually blinking, check all your cables. Once you are satisfied all cables are properly connect contact the isp to find out if there is an outage in your area and if not they can help you.

May 25, 2010 | RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

1 Answer

Modem won't connect to internet. OS: WinXP Pro SP 3. ISP: Earthlink DSL. Modem: ZyXEL P-660R-D1 (supplied by Earthlink) connected to computer with ethernet cable. Modem includes double filter for phone...


maybe you have to wait for your provider for them to isolate the problem, it seems that your modem got hit maybe by high surge. ask them to bring a spare modem for isolation.. there is no way for you to isolate the problem coz you've already done the basic....

Jun 19, 2009 | Modems

2 Answers

No internet connection by using the ethernet cable


Unplug the power to the modem and the USB cable. Plug in Ethernet cable in computer and plug in the modem. Wait for WAN side of the modem to connect and stabilize. If your PC is already on, you should see the network connection appear in the task bar (if it's configured to show up). Open a command prompt. Type 'ping 192.168.1.1' and press Enter. You should get 4 ping responses from the modem which indicates that you LAN connection to the modem is functional.

Let me know if this doesn't work and I'll guide you through other methods to get it working.

Apr 09, 2009 | Arris SURFboard SB5120 Modem

1 Answer

Ps3 to internet


Difficult to explain but i'll try:

You got 2 options.

1. Buy a router and connect the modem to the router wan port and find a manual how to set it up. Then through your router you can connect (a lot of) pc's, laptops or ps3.

2. Buy an extra network card and a crosslink network cable cat5e. Use software like gatekeeper to connect both to internet.

maybe the second option is the best because sometimes isp providers register you mac adress(unique adress of your network device). It's not the fastest solution.

The first is the most professional but require some knowledge of routers, ppoa, pptp, fixed ip, Wan ip, and lan ip.

I did the second option a lot with speedtouch modems and draytek routers.

Good luck, let me know if you need more assistence.

Dec 29, 2007 | Modems

1 Answer

Trying to get router to work


U can use
USB Ethernet Adapters.Visit:
http://www.ramelectronics.net/network/network-cards/usb-ethernet-adapters/c40000-c43000-c43004-p1.html

Dec 27, 2007 | Modems

2 Answers

Vista/router/wireless connection


Make sure that all the wireless cards are set in the properties to obtain an ip address automatically, dissable the wired lan adpter connections as this can confuse the router. Restart all the pc's and then right click on the wireless pc icon in your task bar and then click view wireless networks and make sure that you are connected to your network and that the internet is available, known as local & internet in Vista. open up internet explorer, go to tools, internet options and delete browsing history cookies and temp files and then refresh the page as the proxy server will need to refresh.

Sep 24, 2007 | Modems

Not finding what you are looking for?
Modems Logo

Related Topics:

196 people viewed this question

Ask a Question

Usually answered in minutes!

Top D-Link Modems Experts

Brad Brown

Level 3 Expert

13530 Answers

David Payne
David Payne

Level 3 Expert

13437 Answers

2wsx

Level 2 Expert

128 Answers

Are you a D-Link Modem Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...