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Network cable unpluged error sign

No connection to internet replaced modem and ethernet cable phone cable.
isp response is thatit is a software hw problem

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  • little bill Jun 15, 2008

    thanks for taking time to fix my problem. I disabled my network connection then enabled it connection is now fine . Regards Barry

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  • 68 Answers

Hi .

With most issues like this it has something to do with the ethernet cable or modem. If you tried replacing it and stillhave the same issue then it could be on your PC.

You can check device manager first by going through the steps below:

Assuming you are using winxp { almost same steps for vista}:

Start > control panel { classic view} > systems > hardware > device manager and on that window pane look for the +network adapters > make sure your devices ion there doesnt have red X on it . If so right click it and choose Enable. If it has a yellow or red exclamation marks { IRQ conflicts} then you need to reinstall the device by right clicking it and unistall > restart PC and make sure you have your system disk for your PC.

You can also check your network connections by going to start > run > type : ncpa.cpl on the run command and it will route you to networlk connections .Check if your network connection is disabled. , ifYES right click and choose Enable.

If that doesnt hel assuming you have replaced ethernet cable/ modem then might as well buy a new NIC {network interface card} for your PC to isolate the issue.

Other works around for this is using a USB connection to your modem or getting a wireless USB for you computer and get a router instead for wireless conenctivity.

In this way you mayu connect multiple computers in the future and wont have messy cables running throughout your house.

Cheers.Hope this helps.

Let us know soon.

Good luck

Posted on Jun 12, 2008

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Have connected wii to cable via cisco asa 5505 box. getting error code 52020. have restarted comcast modem to no effect.


Error Code: 52020 What to do will depend on how you are connecting your Wii console. Please use the info below that describes how you are connecting.
    Connecting directly to a modem:
  1. Power off the Wii. Connect the official Nintendo Wii LAN adapter to the Wii, and insert a working ethernet cable into the official Nintendo Wii LAN Adapter.
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  4. If the connection test fails, try a "Manual Setup" with the Wii console (how to), using your network's IP address, Default Gateway, Subnet Mask, and DNS information. To access these settings:
    1. On your PC, click "Start" and then "Run."
    2. Type "CMD" into the field that appears to open a new window.
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  5. If you are still unable to connect and you are using broadband Internet, then your ISP likely uses PPPoE to establish a connection to their network. The Wii is not compatible with PPPoE. Contact your ISP for more assistance.

    Connecting to a router:
  1. Ensure that an Ethernet Cable is running from the WAN or Internet Port on the router to the modem. Power cycle the modem by unplugging it from the electrical outlet, waiting a moment, and then plugging it back in.
  2. Power off the Wii console, and insert the Wii LAN Adapter into one of the USB ports on the back of the Wii console.
  3. Run an ethernet cable from the Wii to a numbered port on the router.
  4. Power on the Wii console, and run a connection test through the Wii console's online settings.
  5. If the connection test fails, try a "Manual Setup" with the Wii console (how to), using your network's settings on your PC:
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    2. Type "CMD" into the field that appears to open a new window.
    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings, including the settings listed above. Input these as they're listed into the "Manual Setup" of the Wii console's internet connection, except for the IP address. The IP address needs to be different. Add 10 to the IP address and use that number in the Wii console's settings.
you can also visit this site for more information about your comsole tnxx please rate me if this help you...
http://www.nintendo.com/consumer/wfc/en_na/ds/results.jsp?error_code=52020&system=Wii&locale=en_US

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Here is the solution from nintendo:

  1. Power off the Wii. Connect the official Nintendo Wii LAN adapter to the Wii, and insert a working ethernet cable into the official Nintendo Wii LAN Adapter.
  2. Unplug all devices from your modem. Most modems are unable to support more than one device at a time.
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  4. If the connection test fails, try a "Manual Setup" with the Wii console (how to), using your network's IP address, Default Gateway, Subnet Mask, and DNS information. To access these settings:
    1. On your PC, click "Start" and then "Run."
    2. Type "CMD" into the field that appears to open a new window.
    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings, including the settings listed above. Input theseexactly as they're listed into the "Manual Setup" of the Wii console's internet connection.
  5. If you are still unable to connect and you are using broadband Internet, then your ISP likely uses PPPoE to establish a connection to their network. The Wii is not compatible with PPPoE. Contact your ISP for more assistance.

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1 Answer

I'm trying to connect my Wii to the internet with the "Nintendo Lan Adaptor". I plug the ethernet cable at the back of my cable modem (motorola SB5100). I get errors 51420, 52020 and 50299 Help...


    Connecting directly to a modem:
  1. Power off the Wii. Connect the official Nintendo Wii LAN adapter to the Wii, and insert a working ethernet cable into the official Nintendo Wii LAN Adapter.
  2. Unplug all devices from your modem. Most modems are unable to support more than one device at a time.
  3. Power cycle your modem. To do this, unplug the power from your modem and let it rest for 20 seconds. Plug the power back in. Connect the Ethernet cable from your Wii console to the Ethernet port on your modem.

  4. If the connection test fails, try a "Manual Setup" with the Wii console (how to), using your network's IP address, Default Gateway, Subnet Mask, and DNS information. To access these settings:
    1. On your PC, click "Start" and then "Run."
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