Question about HP Photosmart C5180 All-In-One InkJet Printer

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Paper error My printer was working fine. When I added more paper, I continually get a message, "Load paper face up on feed tray." It won't print. I don't know where the manual is, to find out how to fix the problem. How would I check and/or clean the printer rollers or find out if there is a paper jam? Thanks

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  • HWM1 Jun 14, 2008

    MY HP PHOOTOSMART C5180 ALL- IN-ONE, LIKE MANY OTHERS HAS THE PAPER TRAY PROBLEM . WHY WAS THIS NOT IDENTIFIED AT DESIGN STAGE AND WHAT ARE YOU DOING ABOUT IT TO ENSURE A PERMANENT FIX.

  • Gail4Ever Apr 14, 2009

    Pushed photo tray in till it clicked, then discovered a black "clip" on the main tray. What is this part? Can it be replaced at home or does it require a technician? Will I need a whole new tray assembly?

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It sounds like the photo paper tray has gone in.Lift the paper tray and pull the blue photo paper tray all the way till it stops. Then push it back in till it clicks into place. Try printing again.
Let me know if it works

Posted on Jun 11, 2008

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Gympac 1600 manual


Device error An internal error occurred in the device. Press (Select) to resume the job. - Door open The printer door is open. The door must be closed before printing can continue. - Engine comm. error The device experienced an internal communication error. This is a warning message only. Job output might be affected. - Invalid driver You are using the incorrect printer driver. Reselect the printer driver appropriate for your device. - Invalid entry Invalid data or response. Correct the entry. - Jam in Cartridge area A paper jam has occurred in the print path. Open the door and clear the jam. Then press the (Select) button on the control panel - Jam in Output bin A paper jam has occurred in the output area. Clear the jam, and then press the (Select) button on the control panel. - Jam in print paper path. A paper jam has occurred in the print path. Open the door and clear the jam. Then press the (Select) button on the control panel. - Jam in tray 2 A paper jam has occurred in Tray 2. Clear the jam, and then press the (Select) button on the control panel. - Jam in tray 3 A paper jam has occurred in Tray 3. Clear the jam, and then press the (Select) button on the control panel - Load paper The HP Color LaserJet 1600 printer is out of paper. Please load specified paper type into the tray indicated. - Load Tray X [TYPE] [SIZE] The printer is processing job, but the tray indicated is empty. Please load specified paper type and size into the tray indicated. - Manual feed The printer is waiting for paper in the tray indicated Load the paper as indicated. - Memory is low The device memory has been almost completely filled. Allow the device to finish the job, or press (Select) to cancel the job. Break the job into smaller jobs that contain fewer pages. - Misprint The printed pages have been incorrectly placed on the paper. To continue, press the (Select) button on the control panel.

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check the wheels that pick it from the tray.
If they feel smooth, try to put some tape on them and rip it back off.
This cleans the wheels. Also try a new pack of paper and check if it\'s set to plain paper and not to heavier or coated paper

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Every time when printing there is a message MANUAL FEED, load paper and click continue


Please check your printer driver to see if the default tray is tray 2 or other than the manual feed tray and take the paper out of the manual tray.

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A sheet of paper had remain in the cylinder


  1. Remove the rear cleanout from the printer.
  2. Gently remove any jammed paper or bits of paper.
  3. Close the HP Paper Feed Cleaning Kit software on the computer.
  4. Load plain paper in the printer paper tray.
  5. Press the Power button to turn the printer off.
  6. Press the Power button to turn the printer on.
  7. Try printing again. If the printer still does not pick up paper or if a paper jam occurs again, service the printer.


Other solutions customers found helpful » HP Paper Feed Cleaning Kit -- Clean the Paper Feed Rollers with the HP Paper Feed Cleaning Kit in Windows XP and 2000 » HP Deskjet, Photosmart, and PSC All-in-Ones -- 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper » HP PSC 1600 and 2350 All-in-One Series Printers -- 'Paper jam: Press OK to continue' Message Displays on the All-in-One

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Try this:
Go into the driver toolbox under printing preferences and select auto
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Both trays should be of the same size paper and type for this to work.

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Had the same problem with mine, very intermittent. Remove all the paper and open the feed tray lid so you can get access to the three grey pinch rollers. Start printing then push on the roller with your finger to try and 'rough it up' (if it clicks you are pressing too hard).

The fault appears to be that the pinch rollers are loosing their grip and can not pull the glossy paper through. I dare say using a mild washing up liquid solution would be better but this is a safe quick fix.

Did this to mine and it has worked fine ever since.

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Hi,
check the feed tray is good, if so.
Clean the feed rollers,
Lint free cloth, distilled water.
Should be good.

Regards
Richard.

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1 Answer

913 service motor error


If this is the first time you have seen this error, do the following:
  1. Power off the printer.
  2. Remove all installed paper trays.
  3. Make sure the paper is loaded correctly in each tray. If it is not, reload the paper into that tray.
  4. Look up into the printer where the paper tray slides in and out. Check the feed (autocompensator) assembly for any damage.
  5. If everything is fine, reinstall the tray and power on the printer.
  6. Try printing a few print jobs.
  7. If the error does not return, continue using the printer as before. Keep an eye on it for the next few days. If the error does not return, it may have been an isolated incident.
  8. If the error returns just as soon as you power on the printer or when you try to print again, you will need to find out which paper tray/paper source is causing the problem.
  • If the printer has only the one integrated paper tray, the problem will be with either the tray 1 pick arm/autocompensator assembly or the printer's engine/system board.
  • If the printer has more than one paper tray installed, try printing from each paper tray one at a time. The best way to do this is to have all of the paper trays empty and then proceed as follows:
    1. Put paper in tray 1 only.
    2. Print from tray 1.
    3. If tray 1 works fine, empty tray 1 and put paper in tray 2 and so on until you encounter the error message.
    4. If you receive the error when printing from one particular tray, power off the printer to clear the error.
    5. Power the printer back on.
    6. Skip the faulty paper feed slot and move on to the next one (if another one is present). If you can print from all but one of the paper trays, this is the source of the problem.

      If you have extra paper trays/drawer units installed and the error occurs from only one particular source, there are some things you can do as a temporary fix.
      • If the error is occurring from an OPTIONAL paper drawer/source, power off the printer and remove the defective drawer from the printer. You will then need to set up the printer to print from a different tray. For information on removing an optional drawer, click here.
      • If the error is occurring from the integrated paper tray (tray 1) AND you have optional paper trays installed, take all of the paper out of tray 1 but leave tray 1 installed. Set up the printer to print from one of the other paper tray sources (tray 2, tray 3, multi-purpose feeder, etc.).
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Glad to know that your problem is solved.

Thank you for using fixya..

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Check
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00265823&cc=nz&lc=en&dlc=en&product=422000&dlc=en&lang=en

"
s.gif
HP PSC 1600 and 2350 Series - Paper Jam or Paper Feed Problems"

When the all-in-one detects a paper jam, the following message appears: Paper jam: Press OK to continue . The computer might display the following message: There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. This document will assist in correcting paper-feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. s.gif Clearing paper jams

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