Question about HP OfficeJet V40 All-In-One InkJet Printer

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Cannot send faxes!

HP officejet V40 all in one printer. keep getting messages " phone off hook" and " not answering". I can receive faxes but cannot send. Any suggestions? Mitch Mkatros@aol.com

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  • Anonymous Mar 17, 2014

    seems like every things hooked up

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Take an ordinary phone and connect it to the auxillary port on the back of the fax. Call the number you are trying to fax and listen to see if it connects and the other fax picks up. Be sure you are using any prefix numbers required such as a 9, or a 1 and area code if required. HP recommends that you use a 2 wire phone cable, not a 4 wire (see how many metal connectors are in the jack to tell). Of course, if you are on a DSL line you want a filter installed for the fax. If this doesn't work, try a different phone cable. You could also have a bad modem in the fax. That would be last on my list. Good luck.

Posted on Jun 11, 2008

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There are multiple steps to resolve this issue along with detailed graphics. Unfortunately, we cannot send graphics through Chat. To view the steps with graphics, please go to the following HP Web site:

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