Question about HP Photosmart 2610 All-In-One InkJet Printer
I have had my printer for just over a year now and the cartridges have ran out. I ordered some new ones online, so the old ones have been thrown away before i received the new ones. The problem i have now is that ever time i insert a cartridge i get error saying print cartridges not intended for this printer. I have tried 8 in all cartridges all hp brand. I contacted hp support live chat online, they got me doing all things that i had already tried. I was giving some commands to print off a summary sheet to show ids off cartridges etc. The summary off live chat was that i had a us region printer even though i brought it in the uk. The print cartridges are uk, so the hp live chat operator told me i have change the printer region. I said ok lets go for it, then i get a message saying i got to phone uk support to get this done. I dont want to waste my money going through all the stuff i have already done. Can someone help me with this please.
You will need to contact HP at the support number they provided, tell them that you have a US region printer and need it reset to the UK. The cartridge numbers are different and a US region printer will not accept UK cartridges.
They can do the reset over the phone and there should not be any charge for this. You will need to be at your computer as they will need to have you send some commands to the printer. The reset procedure is not available through the online chat.
This will only need to be done once, after the reset procedure the printer will properly accept the UK cartridges (but no longer accept US cartridges....).
Bob Headrick, MS MVP Printing/Imaging
Posted on Jun 19, 2008
Tips for a great answer:
The printer will use same cartridges that it uses in Saudi Arabia, and those cartridges are available
even in Canada,
you can buy it from this link. I mean there is no need for region code etc. Hope
this helps...please post back for further assistance.
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