Question about Philips GoGear HDD1830 MP3 Player

3 Answers

Philips go gear

Hi my computer wont recognize my mp3 player...wen i plug it in it recognizes it as a mass usb storage device buh thats abt it...wen i go in my computer i dont get a drive for my player...wat cud be the prob? please help...u can email me at thnx

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  • 2 more comments 
  • Ghufran Jun 11, 2008

    hey thnx a lot for ur help...buh it styll doesnt work...i tried everything...from the installation cd to resetting the player thru holding the volume + button...buh theres styll nothing...i do have wmp thing i noticed is that when i go in the safely remove hardware says..usb mass storage device at location it supposed to say that? one more thing i did drop the mp3 player once...buh it worked after that...i copied all the songs in my com...then i tried to use it once more..and everything i ended task..and i disconnected the player...and that msg starting coming up...please share if u have ne more ideas or comments...u were very helpful..thnx

  • Ghufran Jun 11, 2008

    hey thnx for replying again..buh i got the drive in my computer folder now...according to this guy..

    i formatted the drive and i dont know what he means in step u approve of this guy? and shud i have formatted it?...also i dont know what folders and files were originally in there? if you have knowledge please lemmi what files were in the system and data folders...i need those files so i can put them in the folders...thnx bye

  • Ghufran Jun 13, 2008

    hello i cant seem to uninstall my device manager :| cuz the guy on the other website said that b4 i format i shudn have device manager on the i cant uninstall it :|...i went to add/remove software from control panel and when i click on it nothing happens...and when i tried to do it from the start starts looking for a file and that browse thing comes..i dont know wat to do..

    and also i think my usb is wokring fine..because it detects the device and its also giving me a dirve in my computer now..the only prob is the device manager not detecting the device so i can repair it...

  • Ghufran Jun 14, 2008

    hey man thnx a lot for all ur help...buh ive had just abt enuf of this **** calling it truce...thank you again for ur help...very much appreciated..



3 Answers

Hey man if you find a way to work your player...please be sure to post the solution here thanks and good luck!

Posted on Sep 28, 2008

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I have a philips ipod
when i connect to pc it cant show.
& when i start it the notation like "pleace connect to pc & reoair it" is shown. so what i have to do?

Posted on Sep 28, 2008

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Make sure you run the installation CD, or grab the software from the Philips website - this device will not work properly if Philips Device Plug-In is not installed. Does Windows Media Player 10 recognize the GoGear? If so, then the absence of a drive letter will not be a huge problem. If not, restart the computer and try one more time. A word to the wise - running this GoGear on a PC running Windows Media Player 11 will cause irreversible damage to the player. If you have Windows Media Player 11, rollback to WMP 10 - instructions are on the Philips and Microsoft websites.

If all else fails, try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

-Tha Mp3 Doctor

Posted on Jun 11, 2008

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  • Corey Knoettgen
    Corey Knoettgen Jun 11, 2008

    You got a msg about usb msd device at location 0 - that usually indicates that there is an issue with the USB port - it is not working optimally

    Normally I would not reccomend this, but if you go to (you can change your country from the top right of the website if you are outside U.S.), and enter in your model #, and go to "frequently asked questions," there is a question about the PC not recognizing my device - it will give you instructions with pictures on how to update your usb drivers and downloading a patch - expand the window full size to see the attachment/patch

    Try that, and tell me if it works

    -Tha Mp3 Doctor

  • Corey Knoettgen
    Corey Knoettgen Jun 11, 2008

    Yes, the solution is legitimate. The firmware.ebn file that he mentioned can be obtained by going to, entering the model number, clicking on the software and drivers section, and then clicking on the firmware upgrade software link - download the zip file, and then extract all files. Drag the file into the folder like the guy mentions in the website.

    This is an excellent hack, actually. Sometimes formatting a player is OK, but sometimes it wipes out key folders from the Mp3 player. This guy's solution is a way to recreate the file/folder system that is missing.

    I believe the issue that you are having is different than his issue - I think you have a bad/malfunctioining USB port that can be resolved by talking to the PC manufacturer. They can tell you how to do the "soft" fixes for the USB port.

    Good Luck!

    -Tha Mp3 Doctor

  • Corey Knoettgen
    Corey Knoettgen Jun 13, 2008

    If the add/remove hardware section doesn't find the device manager, and the Philips folder in Start --> All Programs doesn't have an uninstall option, then try redownloading the Device Manager from the Philips website.If you try to install the Device Manager, and the installer detetcts that you already have the Device Manager or components on the computer, then it will uninstall the old components first before reinstalling the new copy. Once the new Device Manager has been installed, you can completely uninstall it from add/remove programs.

  • Corey Knoettgen
    Corey Knoettgen Jun 14, 2008

    Yeah, this player pretty much sucks - it was a good one in 2005-2006, but it just wasn't future-proof. shame, too, because it is the cheapest 30GB available. Philips doesn't even make 30GB players anymore.


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I connect my device(philips gogear Vibe 4g.)The device shows as "connected device"on "Media Converter for Philips" program , and when converting VIDEO files is "done" , report screen shows "NO DEVICE...

Hello :
1: Unplug your Mp3 player . 2: Restart system .
3: Plug the Mp3 player again . If the system didn't recognize Mp3 player this time , then :
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This is what you need to do , if they don't work properly ;
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8f47b2d.png My computer icon .

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1. On you computer, ensure that Philips Device Manager is running.
2. Turn your mp3 player on (it should freeze at the Loading or GoGear Screen).
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Not recognized by PC

First off.. Make sure your software and drivers are up to date...

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Also, if you plug in something else to your USB port, does the PC recognize it? Or, if you try your GoGear on another computer, does it work ok?

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should have at least windows 2000 sp4 or xp sp1 as operating system. plug into usb port on computer while computer is turned on. computer should recognize and install it as mass storage usb device and assign it a drive letter. sometimes xp will recognize it as a panasonic mtp device. this doesn't matter, you can still drag and drop files on it through windows explorer file manager.

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The Phillips website has a solution for this:
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Try this yourself, you might have better luck.

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