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most of the mp3 players are recognized without installation cd itself. please answer me the following questions 1. are you using your mp3 player for the first time in your computer or you uninstalled the software and lost the cd .
2. what happens (or shown )in the screen of the player when you connect the device to your pc
The solution for a Code 10 error is always to unplug the mp3 player from the computer, uninstall all software related to the hardware (in this case, uninstall all Sansa-related software), restart your computer, reinstall all software from the installation CD (you can also get it from Sandisk's website if you have lost the CD), restart the computer one more time, and THEN replug the mp3 player.
There MIGHT be an easier way - you can try running the Sansa Recovery Tool - but Code 10 is almost universally an uninstall/reinstall situation.
To obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you.. Please rate accordingly Thank you Computerrep