Question about Microsoft HannsG HU171D 17" LCD Monitor

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Won't shut off, buttons won't work, blue square in top left corner

I've had this monitor a few months and it worked fine. Today I noticed the monitor's menu kept popping up for 1 second and then going away. Finally I pushed the 'menu' button on the monitor to see if something wasn't set right and the menu popped up but then everything froze. The next thing I know the menu was gone but now there is a 3x3 sized blue square in the top left corner with all sorts of letters and numbers on it. I can't click it or do anything to it (the mouse arrow just goes behind it). The numbers and letters are white except for the words "Auto Color" which is red. Towards the bottom it says "Burnin Off" and "All Mode Recall". Also now none of the monitor's buttons work. I can't even turn it off. When the computer shuts down and I push the monitor's power button the screen constantly changes colors (like a light show): blue, pink, orange, yellow, red, green, etc. It never stops so I just have to unplug it. When I restart the computer the blue box is still there and nothing has changed. I'm so frustrated! Any help at all will be appreciated!

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  • Jups Jun 10, 2008

    I actually unplugged it overnight and tried it again this morning and everything is still the same.

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Unplug the power cord for the monitor for a few minutes

Posted on Jun 10, 2008

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