I was using our Kroy 4350 printer, went to change the tubing and now it turns on, and all three status leds come on and stay on. The printer won't respond to either the pause or feed buttons. Turning off and on the machine yields the same results with all of the lights staying on constantly.
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Your Bartender software is probably set to print individual labels with a gap between them. Reset the software (document properties button) to Continuous label supply, and it should work. Still having problems? We're Hanover Technical Sales, a Kroy Support Site and Distributor. Give us a call at 757-357-2677 and we'll help you get to the bottom of it.
Place the label material in the printe, making sure that it is fed below the tiny green circuit board that you will see down in the throat of the printer carriage.
Power off. Firmly hold down the Pause Button. When the label material starts to feed, Release the Pause button.
When the material stops feeding, you should see two green lights.
If you are seeing a red light instead, you have either been feeding labels with a black mark on the reverse of the liner paper, or there may be some other problem, and you need more help. We're Hanover Technical Sales, Inc. We sell Kroy Label and Wire Marker supplies, and help people thru the little idiosyncracies that they encounter from time to time. Phone 757-357-2677 and ask for Don.
Your software is probably set to print labels with gaps. We're guessing that you need to reset Document Properties to Continuous. If that does not solve the problem, we're Hanover Technical Sales, Inc. Give us a call at 757-357-2677 and we'll help you thru the problem. Ask for Don
Your problem is too complex to solve in one pass on this or any other forum. Give me a call at 800-304-9043 and I'll walk you thru it. I'm Don from Hanover Technical Sales. www.EmpowerCompany.email@example.com
I guess that by now you have figured this out. If not, email me at firstname.lastname@example.org and I'll email you a copy of the manual (.pdf format). We're Hanover Technical Sales, Inc. We do Tech Support on Kroy machines.
This sounds like a hot pixel failure on the print head. The hot pixels are not repairable. The entire head will have to be replaced, most likely, at a cost of about $300. Hanover Technical Sales, Inc. (that's us) does Technical Support for Kroy printers, so we know what we're talking about.
Could it be something else? Sure, but without a pic of the issue, we'd not be able to guess what else it might be.
Make sure that heat shrink tube is clean and free of static electricity. When possible, use Kroy brand tube in the K4350. And we have a new hybrid ribbon that minimizes static at the head ... and consequently minimizes hot pixel issues.