Question about Kroy K 4350 Printer

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Broken Kroy 4350?

I was using our Kroy 4350 printer, went to change the tubing and now it turns on, and all three status leds come on and stay on. The printer won't respond to either the pause or feed buttons. Turning off and on the machine yields the same results with all of the lights staying on constantly.
Any suggestions??
Thanks!

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You may have the tube threaded over the green sensor board, instead of below it..

What size tube is it. 1/8 and sometimes 3/16 lets infrared light past one side or the other and trips the sensor, making the machine think there is no tube in there, also.

We're Hanover Technical Sales, Inc. We do Technical Support for Kroy machines. If we're wrong, we don't have enough info.

Posted on Oct 03, 2008

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1 Answer

When I calibrate the Kroy K4350, it cuts off all of the material (about 1 foot) after it finishes calibration. This will get costly as we use the printer for heat shrink tubing and change sizes of tubing...


It appears that your printer has the cut bit set to cut, from a prior print job. Suggest that you do a short print job with the cutter set to NOT cut. That should change the instruction in the machine until it has been changed to cut again. By the way, the factory advises us that the K4350 should typically NOT be using the cutter to cut heat shrink. So you may want to change the setting to NOT cut for the long haul. If this does not solve your problem, you might give us a call. We're Hanover Technical Sales, Inc. We're a premier Kroy Dealer. Call (757) 357-2677 and ask for Don.

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Kroy printer K4350 error light comes on when ever the heat shink tubing starts to feed. Just pressing the feed button will cause the error light to come on. Heat shrink tubing feeds ok with the sensor...


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I have a Kroy 4350 printer. I need to know where to buy a new printer carriage release lever for it?


We're Hanover Technical Sales, Inc. We stock the carriage release lever. Call us at 757-357-2677 and ask for Don.

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Place the label material in the printe, making sure that it is fed below the tiny green circuit board that you will see down in the throat of the printer carriage.

Power off. Firmly hold down the Pause Button.
When the label material starts to feed, Release the Pause button.

When the material stops feeding, you should see two green lights.

If you are seeing a red light instead, you have either been feeding labels with a black mark on the reverse of the liner paper, or there may be some other problem, and you need more help. We're Hanover Technical Sales, Inc. We sell Kroy Label and Wire Marker supplies, and help people thru the little idiosyncracies that they encounter from time to time. Phone 757-357-2677 and ask for Don.

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Trying to print on heat shrink tubing, but will only print one then jam up in the printer lighting the error.


Your software is probably set to print labels with gaps. We're guessing that you need to reset Document Properties to Continuous. If that does not solve the problem, we're Hanover Technical Sales, Inc. Give us a call at 757-357-2677 and we'll help you thru the problem. Ask for Don

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The issue is not how you center the tube, most likely. It's in how you set it up in your software. Give me a call, toll free at (800) 304-9043. I'm Don at Hanover Technical Sales, Inc.

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Shrink tube.


I guess that by now you have figured this out. If not, email me at hanover@visi.net and I'll email you a copy of the manual (.pdf format). We're Hanover Technical Sales, Inc. We do Tech Support on Kroy machines.

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Need help with Kroy K4350 Printer.


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Could it be something else? Sure, but without a pic of the issue, we'd not be able to guess what else it might be.

Make sure that heat shrink tube is clean and free of static electricity. When possible, use Kroy brand tube in the K4350. And we have a new hybrid ribbon that minimizes static at the head ... and consequently minimizes hot pixel issues.

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