Question about Kroy K 4350 Printer

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Broken Kroy 4350?

I was using our Kroy 4350 printer, went to change the tubing and now it turns on, and all three status leds come on and stay on. The printer won't respond to either the pause or feed buttons. Turning off and on the machine yields the same results with all of the lights staying on constantly.
Any suggestions??
Thanks!

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You may have the tube threaded over the green sensor board, instead of below it..

What size tube is it. 1/8 and sometimes 3/16 lets infrared light past one side or the other and trips the sensor, making the machine think there is no tube in there, also.

We're Hanover Technical Sales, Inc. We do Technical Support for Kroy machines. If we're wrong, we don't have enough info.

Posted on Oct 03, 2008

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Your Bartender software is probably set to print individual labels with a gap between them. Reset the software (document properties button) to Continuous label supply, and it should work. Still having problems? We're Hanover Technical Sales, a Kroy Support Site and Distributor. Give us a call at 757-357-2677 and we'll help you get to the bottom of it.

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