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My Whirlpool refrigerator leaks water at the back of the fridge and freezes. Leaks down to underneath the veggie and fruit compartments.

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  • jmcmorris Jun 11, 2008

    Yes, it is a model with the freezer on top. How do I clear the plugged drain line and air trap?

  • jmcmorris Jun 12, 2008

    How do I access the hose. The back of the fridge has metal sheet 3/4 of the way down and cardboard the rest of the way. Do I take this cardboard piece off and find the hose or do I access it from inside or the bottom front where I can pull the tray out?

  • jmcmorris Jun 16, 2008

    Ok, I've taken the cardboard off the bottom at the back of the fridge. I see a white plastic hose sitting over the drip pan, it looks like it goes right up into the fridge and where it is connecting to the metal sheet it has like a foam insulation around it. Doesn't look like I can take this hose out! This hose does not have a loop, it just comes straight down out of the fridge. The model # is ET1LFKXKQ02, Serial # is EM4121908. What now? When your looking at the back of the fridge, the drain pan and hose are on the left!

  • jmcmorris Jun 27, 2008

    Can someone help me with this problem, or not?

  • Anonymous Mar 29, 2009

    I too have this issue.   I have figured out it comes from the freezer which I took apart and cleared ice but it continues to happen.   I am also having issues with my Whirlpool dishwasher.   I am very unhappy with Whirlpool products and will be junking them to buy new.  

  • Anonymous Mar 13, 2014

    It is leaking water from underneath

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I also could not find the drain plug that everyone is saying to clean out. The only obvious things were styrofoam coated vents that went down to the fridge.

I have the same fridge with the sheet metal and cardboard in the back. My mfg. date is 6-04. That date is found near the ser. # and model #. My Whirlpool model # is ET1chmxkb03 THERE IS NO DRAIN TUBE RUNNING DOWN THE BACK!! It is all internal. Here is how I fixed the problem.

First, unplug the fridge. Empty all contents from the freezer and remove the shelf. Your food will be fine. Tell your wife not to worry!! You're going to need to remove the entire back panel of the freezer. Not hard. Remove the ice maker by unscrewing the single bottom screw and LOOSENING the two screws located above the ice slots. No need to remove them. they simply hang the icemaker in place. unplug the wiring assembly from the ice maker. set ice maker in sink if it has ice in it.
I had a lot of ice in the bottom and back of the freezer so i carefully chiseled and cleaned as i went. try using some hard plastic pointy thing to chisel. if that doesn't work use a screwdriver VERY CAREFULLY. I am not responsible for damages. ha.
the plastic "Y" shaped piece that covers the fan needs to come off. gently push down from the top to undo the two tabs that are holding the top to the wall. any resistance you feel is ice holding everything together. a hair dryer can also be useful to loosen things up. its going to get watery so keep towlels ready to sop up.
After the "Y" piece is off, you should only have two nuts or screws at the top of the panel. undo these and work off the panel. careful to push the wiring harness through the hole and the ground wire simply clips on the metal panel.
if you have a lot of ice at the bottom you'll feel resistance getting the panel off. scrape off as much ice as you can from the bottom and work the panel back and forth until it comes free. there is nothing holdin the panel in place at the bottom. it's just the ice.
when the panel is off you'll seea thin aluminum pan at the bottom probably covered in ice. keep chiseling (carefully) and you'll come across the drain hole everyone keeps telling you to unplug. this is the start of the tube that comes out into the pan under the fridge. i kept chiseling until there was no ice left anywhere in the freezer. always wiping and cleaning with the towels. there is also ice under the thin aluminum sheet. try to find a way to get this ice out too.
i tried several ways to get the ice out from inside the drain tube. even a little salt. boiling water from a turkey baster worked the best. my ice was frozen down about an inch so it took a few tries.
my drain pan was bone dry at the beginning of all this so i kept looking for water down there. finally it showed up.
pour little extra hot water down there for good measure and if you have some kind af flexible tubing to snake down there to clean it out it would be a good idea. 1/4 inch fish tank air tubing woorks pretty good. there are some bends in the drain tube so you might have to work it down.

hopefully this will fix the problem. reverse the steps to put everything back together being sure to reclip the groundwire to the icemaker. put the food back in the freezer and tell your wife instead of griping about the food being left out, maybe she should thank you for being a he-man and saving the family $500 by fixing the friggin thing yourself!!

Posted on Jan 16, 2009

  • mike_fix_it Feb 20, 2011

    Following this fixed my freezer - the one thing I did not have to do was to remove the "Y" shaped piece of plastic. THANK YOU for the very helpful and detailed post. I've been telling my wife all day how she should be thanking me for "being a he-man and saving the family $500"!

  • Gunner67 Mar 27, 2011

    WOW. Great answer. It completely worked. I broke the Y piece though since it was screwed in from the back at the bottom. I think I could have fixed it without removing the Y piece. There was a three inch gap at the bottom across the back. My drain was on the right hand side one third away from the right wall. There were two styrafoam tubes I pulled out after carefully chipping away the ice which gave me better access. Took me about two and a half hours to do a proper job on the fridge.

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The problem with my fridge is not resolved!!!!!!! I'm very disappointed!!

Posted on Jun 26, 2008

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As a temporary solution, I put two small containers at the back of the top shelf of the fridge. They collect all the water dripping down from the freezer so it doesn't end up in all the shelves and drawers. I empty them about once a week. When the water was draining properly in my Whirl"pool" ET1CHMXKB03, it ended up all over my kitchen floor because the extremely cheap collection tray had cracked. I would like to get something new, but it seems like all the junk in the stores is made by the same few companies.

Posted on Feb 22, 2010

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If this is a model with the freezer on top your drain is plugged. Drain from the freezer section exits the back just below the level of the freezer. At the bottom of the drain line is a loop for an air trap which could be plugged. Clear it and defrost the unit so it can start with a clear drain line. It may solve your problem.

Posted on Jun 10, 2008

  • James Helmer
    James Helmer Jun 11, 2008

    Under your refrigerator is a drain collector pan. The hose with the loop drains into the pan in back of the refrigerator. You can follow the drain line down the back of the refrigerator to the drain pan . The drain line will exit the casing near the center of the back about 18 inches down from the top. The hose can be removed at this point and blown out and flushed with some warm water with a little household bleach to kill any bacteria.

  • James Helmer
    James Helmer Jun 12, 2008

    Remove the card board panel. Look on the right side bottom as you are facing the back to find the drain hose.

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