There is a defect in there line of manfacture alot of there v smiles had to be sent back . there is no way of fixing them it will have to be repalced and not promissing it will fix the problem as it will probably happen again as there line is faulty i would box it back up return it back to the shop with your docket and get a refund and buy your daughter some thing else.
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does the controler take batterys make sure controler is pluged in all the way if all else fails maybe a damaged wire under the plastic since the controler is not wireless the little wires under the plastic are prone to breaking it may have a warranty to it there should be a number on the box or station itself
Try this: press and hold the ON button for 45+ seconds WITHOUT the batteries. Then put new batteries in. It worked for me. I bought a second unit at the thrift store and thought it was broken until I tried that. Works just fine now.
The ac adaptor has to be set to the correct voltage , there should be a small adjuster on the mains plug. 1.5v for each battery ( regardless of battery size ); so 6v for a 4 battery , 9v for 6 battery , etc.
Here's the solution to your V smile: Oxidized connectors! Remeber the original Nintendo back in the 80s? You had to repeatedly reinsert the cartridge so that it would work properly. The V smile has the same problem. They use tin plated copper contacts on the game cartridges as well as the internal connector. All newer electronics use gold plated contacts because gold does not oxidize (rust, corrode). You'll need a very fine sheet of sandpaper. Start by lightly sanding the game cartridge connector (you have to expose the contacts by pushing the plastic part in). Make sure you wipe the contacts clean with a rag, and do not touch the contacts with your fingers! Then you have to do the same with the console's internal connector. The danger here is bending one of the pins inside so be very careful. The real solution to this would be to replace the connector but no one sells it (checked ebay, Vtech). Should last a couple of months to a few years, depending on relative humidity and use. If your V smile turns on normally without a game cartridge, then this is your problem. Symptoms vary from no power to corrupted graphics to no sound as well as random turn off (with a cartridge, no problems without a cartridge). I've done a few lately and all are working like new. Let me know how it goes, but I take no responsability for bent pins, damaged connectors, fire, earthquake,...
I found this with ours and I bought a new system and the AC adapter to go with the new system batteries were getting crazy anyhow the kids hooked up the old one to the vsmile adapter and it stopped. So from experience you need fresh batteries or only the vsmile 9v adapter, other brand adapters also caused the jumping!
Do you still have your receipt? You could try to echange it at the store. Vsmile is coming out with a newer slightly different handheld model you could try. Though, we have a vsmile for the home and a leapster as a handheld game. Which both of my children have loved. Have you tried calling Vtech about the problem? I've had to call before about the home unit and they were very helpful. (Incedently, I have had problems with that, so if you ever do here's a helpful tip: Reset the machine by unplugging EVERY cord and pressing the two front buttons together for one full timed minute! We were having problems with a power issue and this solved it) They may be just as helpful as Leapster's Leap Frog company and send you a replacement! Once on a long car trip my daughter got sick in the car, while playing, so needless to say the game system got it too. And when I called Vtech about what to do, they sent a replacement! Try calling Vtech and see. You never know! Good luck!! :)
My kids had there v-smile for about 11 months then it would not turn on so I called the v-tech help line 1-800-521-2010 I had to stay on hold for about 30 minutes then had to deal with a lady that was very rude to me but she did help solve the problem...she told me to unplug the adapter, take out all batteries and make sure everything is unhooked from the game then hold the on button down for 1 minute (NOT THE ON AND OFF) and that will restart the system.. I made sure i tried it before i got off the phone with the lady because i didnt want to wait another 30 minutes to talk to someone again...It did help my problem...hope this helps you.