Question about Tomtom GPS Devices

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I have just tried to update my tomtom go 500 and found that after disconnecting and reconnecting the tomtom, as instructed on website, the screen on the unit is showing an sd card coming out and a red cross is going through it, it will not show maps of anything which was on it previous to me updateing it, what has happened and how can i rectify it, the card is a genuine tomtom go (GB) sd card, please can you help Ian

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  • Anonymous Jul 27, 2008

    Tomtom XL will not read sd card nd will freeze.

  • frenz Jan 28, 2009

    After updating my Tomtom ONE N14644 device it seems to hang. I am seeing a red cross and what looks like a little disc in the lower left corner. The device just stays this way for hours. I've tried turning it on and off, disconnecting etc. but the display returns after a short boot up.
    Is there a way to factory reset or can I download a fix, it seems to still connect to the PC so perhaps I can download a fix (tomtom says software is up-to-date though)?

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Do a Hard Re-set on it. Firstly, you have to locate the reset button (which I see you have. Why it is hidden away in such an awkward position I don't know. I carry a pin/paperclip around with me for this purpose!) Press the reset button once until the TomTom screen switches off. Then with the TomTom off press AND HOLD DOWN the On button on top of your TomTom. Keep holding as white computer script appears on the screen. Carry on holding down until the remainder of the script appears to almost fill up the screen with script info and then this stops. Then release the On button and the TomTom icon will appear. After 2 to 3 minutes the TomTom should switch to show the current location map and look for satellites. Locking on to satellites can then take up to 15 minutes by the way. Hope this helps.

Posted on Apr 11, 2010

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2 Answers

How can I update maps on my tomtom when I lost my bar code and receipt it is only 5 mths old


You do not need the barcode or receipt to register and update a tomtom.
Connect to a PC and download 'my drive connect' from the tomtom website.
Register the device with you name and email address and follow on screen instructions to update.

Jan 13, 2015 | Tomtom GPS Devices

2 Answers

Screen reads"no maps found"


I found this article online, and it may work for you:

"Ok this has worked on at least four tomtom one’s
And one xl’s that i have tried,
First of all connect your tomtom to your computer.
making sure your online,Go to log on.
if you’ve not created an account create one now.
If you’ve had to create an account restart tomtom home.


You should have the tomtom home screen in front of you,
Now even if tomtom home is showing you logged in, ignore
this click your email adderss in the top right hand side of the screen
and log in again and click continue.
Then click Device/disconnect device.
Now your tomtom will update itself and your maps will be restored"

Jan 11, 2008 | Tomtom One Europe v2 GPS Receiver

1 Answer

How do i update my Tomtom 3RD Edition (1GB) GPS Systems for free i would appreciate it if you have an answer thanks.


Hi, I was having trouble too and have found the manual for the 3rd edition online
http://download.tomtom.com/open/manuals/one3rd/refman/TomTom-ONEv3-en-GB.pdf

I'm following these instructions:

Installing TomTom HOME
Install TomTom HOME on your computer in the following way.
  • Connect your computer to the Internet and then connect your TomTom ONE to your computer using the USB cable.
  • A pop-up window appears. Select Run TomTom HOME. Click OK and follow the on-screen instructions.
  • If the pop-up window does not appear, browse to the TomTom device on your computer and run the file named Install TomTom HOME.
  • TomTom HOME is also available for download from the TomTom website.
  • For more information visit www.tomtom.com/home
  • Once installed, TomTom HOME will start automatically whenever you connectyour TomTom to your computer.

Hope this helps, Lynsey

Jan 06, 2011 | Tomtom ONE 3rd Edition GPS

1 Answer

I PURCHASED A 335TM XL TOMTOM GPS AND AFTER FOLLOWING INSTRUCTIONS ON THE VOUCHER, MY TOMTOM SCREEN, DISPLAYS " NO MAPS FOUND.


You have to first load maps on the gps before you can use it. You go to tom tom website, then you update your tom tom with maps, then register your device. After doing that, I assure you will be able to use the gps.

Dec 26, 2010 | GPS Devices

1 Answer

Downloaded updates and now it only goes to "no maps found" screen and does not respond to taps.


Newer maps are not readable by older device software. Please upgrade your TomTom application to the latest version.
  1. Make sure that you have the latest version of TomTom HOME installed.
    • If TomTom HOME is already installed click on Help > Check for TomTom HOME Update.
    • If you do not have TomTom HOME installed, you can download the program fromwww.tomtom.com/home.
  2. Connect your device to your computer.
  3. Open TomTom HOME.
  4. If updates are not offered automatically, click on Update my device.
  5. Download all available updates, restart your device and then reconnect your device to the computer.
  6. When the updates have finished installing use Device > Disconnect Device.
  7. Repeat steps 4 through 6 until the update window shows 'No Items Available'.
Now that you are up to date with your application, check to see if the device still displays the NoMaps Found error under normal operation.
http://us.support.tomtom.com/cgi-bin/tomtom_us.cfg/php/enduser/std_alp.php?p_sid=o6qkN3Wj&p_lva=&p_li=&p_accessibility=&p_redirect=&cat_lvl1=&cat_lvl2=&prod_lvl1=&prod_lvl2=&p_pv=&p_prods=p_srch=&p_sort_by=&p_gridsort=&p_row_cnt=170,170&p_prods=&p_cats=&p_pv=&p_cv=&p_search_type=&p_search_text=no+maps+found&p_nav=foot&p_page_foot=5

Mar 05, 2010 | Tomtom XL 330 Car GPS Receiver

1 Answer

Frozen on no maps found


do you have tomtom one installed on tyour computer if not go to the tomtom website install that,hook up gps to computer if it says conect to computer ion the tomtom screen hit yes,then try update device

May 11, 2009 | Tomtom ONE 130S Car GPS Receiver

1 Answer

Hi i have justnd just purchases tom tom 730 Go and connected it to my pc. it wont seem to disconnect. it wont turn on fully and has a big cross on the screen


That means you didn't let TomTom Home finish your update before you disconnected. You can do one of two things: reconnect update your device, but if that fails to work, you're going to need to do a hard reset of the device. It is very important to allow TomTom Home to completely finish installing any updates you select before disconnecting or the software may become corrupt.

Jan 02, 2009 | Tomtom GO 730 Car GPS Receiver

1 Answer

TomTom Home


I had a similar problem when trying to update my dad’s old TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.

To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).

Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.

However, I updated the Go300 with the available listed free updates, then switched it off.

Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.

So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:

http://www.tomtom.com/support/index.php?Language=1&query=postcode&FID=9852

which I followed and which worked.

Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.

Redd




I read and read and re-read the TomTom website looking for any info that would help but came up with nothing. A few hours later and the air thick with torrents of language I didn’t think I was capable of I discovered that I needed to download Home1 first and let the Go300 connect to the computer via Home1 before it would be recognisable by Home2. Okay…
On the website, though, Home1 is listed as being the version you use if you have TomTom Navigator 6. It’s not even called ‘Home 1′. Confusing eh? Anyway, I downloaded that and from there found that I could get my new map onto my Go300. Once the map and other updates were installed and I had switched the thing off I then found that Home2 recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve had to do on a computer, mainly because TomTom’s confusing advice on their website made the whole process so damn difficult. Perhaps they hoped I’d give up and buy a new one? Tsk.
Redd

May 17, 2008 | Tomtom GO 300 GPS Receiver

4 Answers

No maps found??


The problem is caused by a version mismatch between the Application version and the Map Version. They must both be the same. For example, if the TomTom has not had the application updated, but you updated the maps, the TomTom will not know how to read the file.

Make sure that if you are trying to use a version 815 map, that you are using a version 8.XXX application too. I had to upload two application version changes before I could read the new USA maps.

Dec 25, 2007 | Tomtom ONE GPS Receiver

9 Answers

No maps found on tom tom one new edition


this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''

after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:

First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).

Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.

Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.

Next disconnect using the option 'disconnect device'' from the device menu.

Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.

Hope it works for you too!
xx

Nov 24, 2007 | Tomtom ONE GPS Receiver

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