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Are you sure this is a model number? It looks more like a Serial number. Model should be on a tag with serial number. Usually starts with letters then about 4 numbers and more letters. Providing that would likely get you better assistance.
You will need to hook something in the hole the bolt was in and pull real hard. the agitator coupler is still in the agitatorif you notice there are plastic fingers around the coupler and you can pry those back a little to aid in your getting the coupler out.
You have to pull the agitator. It is a pressed fitting, meaning that you will need to carefully pry on the bottom while pulling up on the agitator. It will pop off, then you can retrieve your items. There is not a collection can or anything like that. Please rate
remove the dispenser in the top of agit . under it is a bolt. remove bolt. it holds it down . if it won't pull by hand then we use a ( agi tamer. this is a split inner tube type/very flat with a split in it . slide under agit and add water and up it comes . 5 min. .. i don't think something is under the agit I belive the trans is failing . but you need to look . . agit needs to be removed to repl trans anyway ..mm
you can find avideo on you tube, search whirpool washer repair, but youll need to remove the agitaptr. 7/16 screw down the center shaft of agitator, then remove the agitator and split into 2 parts to reveal the agitaotr dogs they simoly slip back into place, part number 80040 in case you havent ordered them yet
You will have to remove the agitator. Remove the softener dispenser from the top of the agitator and when you look down the agitator, you will see a 10mm stainless steel bolt. You will need to remove this bolt to remove the agitator. If there is no bolt, try pulling the agitator up and out.