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Can't get connected to the internet using my Gateway Laptop

I have a Linksys wireless router and I am not able to connect to the internet using my Gateway Laptop. I spoke with Gateway tech support and they told me to contact BestBuy since that is where I purchased my computer. I also have an extended warranty plan. I have been able to connect with no problems since we have had DSL service and then a couple of days ago I couldn't connect to the internet using any of my computers....I called our internet service provider, Windstream, they told me to call Linksys...I did that....It worked fine until yesterday....I have an HP Pavilion Desktop and an HP Pavilion Laptop that I purchased at Bestbuy and I can connect to the internet on both of them....When I talked with Linksys they said I probably needed to download something from Gateway ... an adapter or something...I'm not sure...but I really could use a smart little technician right about now....Please help me if you can... I would greatly appreciate it....Thank you, Chelisa

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  • unaware Apr 23, 2009

    I recently reinstalled my gateway lap top, now my sound and internet won't work.I have a Belken wireless router and my modem is from Verizon which connects to my main desk top (Dell.) I know it can work because before I restarted it I was connected and I had sound. please help.



    Takkie

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If you are using windows xp then you need to go to control panel and click on the network and internet connection icon and run the setup wizard. Choose the "other" box when asked and then choose the "I already have a network but no internet connection" box and click next. And last just choose the last box on the bottom of the menu which says just finish the setup. Don't pick the ones that say make a floppy disk or whatever.

Posted on Jun 10, 2008

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You Internet access is through the cable or DSL modem.
Connect your wireless router to the cable or DSL modem and then configure the wireless router with the wireless encryption settings. Then configure the wireless cards in the laptops with the router's encryption settings etc. This will then allow the laptops to connect wirelesslt to the wireless router and the Internet.
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Try setting the default gateway on the laptop to the ip address of your ICS gateway machine. Some routers separate the wireless and LAN connections on different subnets.

Try comparing your laptops ip information with that of one of the working wired computers. You can do this by going to Start up to run and type cmd then click "ok"

At the black prompt screen type "ipconfig" without the "".

You want to compare the IP Address, Submet Mask, and Default Gateway.

If one has an ip of 192.168.1.* and the other has 192.168.0.* then the wireless and wired are on seperate networks.

If the subnet masks are something like 255.255.255.0 and 255.255.255.1 they are on seperate subnets. Both should be fixable by putting in the same default gateway.

For example if your ICS gateway is 192.168.1.1 then set that as the default gatway on the wireless laptop. This can be done by going to start >> Control Panel >> Network Connections then right click your wireless connection and goto properties then double click on the "Internet Protocol (tcp/ip)" option. This will list all of your ip information (if its static) if its dynamic (ip gotten from router) you can still click "Use the following DNS server address" and set preffered dns to the gateway ICS ip. Or click "Advanced" and click Add under Default Gateways and add the gateway ICS ip there.


Jun 20, 2008 | Computers & Internet

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No internet connection


You didn't specify if you're using DSL or Cable internet.

With DSL, keep in mind the software1.gif on the PC is what "dials out" to the ISP with your name / password, and you MUST set the name and password in the router. Otherwise, ONLY the computer that has the software installed (verizon, etc) will be able to connect.

If you're using a cable connection, you don't have to do this, however, most newer Linksys routers come with a 'setup' disk, which MUST be used regardless of connection type.

Dec 31, 2007 | Linksys Wireless-G WRT54G Router

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