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It swithes on but it freezes when it says matsui i only got it one or two days ago so i can listen to it on the plane when i go on holiday tomorrow

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Make sure you have upgraded the firmware - instructions for doing this are on p. 14 of manual - this is a POS player - return it if the store will allow you

Posted on Jun 10, 2008

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Plugging it into another computer changed the formatting of the player.. I would format the player from the menu itself, but if that fails:
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
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Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
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Reset will NOT delete all your music, but the permanent fix that you need to prevent this from happening again will delete all the songs. Reset, and see if it works. But it might freeze up on you during vacation. You will have to keep pushing reset until you get home and have more time for the permanent fix.

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It sounds like the MP3 player you got is defective. Its warranty should still be in effect, so I would recommend exchanging it for a replacement.

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1 Answer

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I had the same problem a couple of monthes ago. I solved it by upgrading the firm ware to version 3.11. Worked fine since then.

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1 Answer

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