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Programs not responding

Benimur - I downloaded Ad aware. It found 80 infections which I deleted. When I disabled all but the Symantec files in msconfig the computer convulsed and I lost almost everything no sound no internet connection no email - nothing. If the malicious program you suggested is in msconfig how can I identify and remove it?

Gordon

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  • isfahan Jun 10, 2008

    Benimur - these are the files in msconfig

    Adobe acrobat

    Microsoft media centre tray applet

    Microsoft office XP

    Microsoft userinit logon application

    Microsoft windows explorer

    Microsoft Windows host process (rundll32)

    Microsoft windows host process (rundll32)

    Microsoft windows host process (rundll32)

    Windows defender

    InstalShield Update service

    EPSON status monitor 3

    Symantec liveupdate notice

    Symantec security technologies

    symantec shared component

    REALTEK HD audio control panel

    Apple quiktime

    OSD maestro

    KdbStub.exe

    hpsysdrv

    hpwuSch allication

    Soft thinks launcher

    NVIDI Driv

    NVIDIA Medi

    NVIDI Com

  • isfahan Jun 10, 2008

    Benimur



    fingers crossed there has not been anymore "not responding"



    Gordon

  • Guy McDonald Jan 28, 2009

    Windows Host Process (Rundll 32) is not responding - Is what comes up when I try to Monitor my Security Cameras programed thru Vanguard Software
    It was working fine till this morning.

  • killyaovanut Apr 13, 2009

    window host process (rundll32) is not responding comes up instead of vanguard.

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Hi again Gordon,

Appreciate the update.
1. other than the glitches you posted, was there any significant change on how the programs responded, specifically are they still prone to "not responding". If still, then problem is elsewhere, if no more "not responding" then we simply have to weave out the culprit among the many in msconfig's Startup;
2. Could you please post back a list of the programs that are running in msconfig's Startup?

Posted on Jun 10, 2008

  • Louie  Role
    Louie Role Jun 10, 2008

    and Hello Gordon,

    Thank you for your patience, pls try limiting your msconfig's Startup to:

    Microsoft media centre tray applet
    Microsoft userinit logon application
    Symantec liveupdate notice
    Symantec security technologies
    symantec shared component
    REALTEK HD audio control panel
    Apple quiktime (you may want to try unchecking also)
    OSD maestro (you may want to try unchecking also)
    hpsysdrv (you may want to try unchecking also)
    hpwuSch allication (you may want to try unchecking also)
    NVIDI Driv
    NVIDIA Medi
    NVIDI Com

    again, good luck.



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Manual Removal of AD AWARE

1. Click on "Start," then choose "Programs." Click "Uninstall ad-aware." Allow the computer to uninstall the software. If the program does not successfully uninstall, uninstall the program using the control panel.
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its not much hard to install adobe flash player , just copy and paste the link below

http://get.adobe.com/flashplayer/

after page got loaded click this button Download now
your flashpalyer will start to download, to make it more easy i will add video just check it out


utube.png You-Tube video "dxxYHlJ-7W8" placeholder Good luck ! if you think your problem solved don't forget to rate


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The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
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  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
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  4. Navigate to the following registry subkeys:

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1 Answer

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This is only an idea, but if you aren't on dial-up you can download 2 very good FREE programs. Go to download.com and enter AVG Free into search, Download the file, it's about 46MB. Save it to your temp folder (right click Start/explore/ (C) / Windows / Temp make a new folder in Temp called "software' or something. Then in download.com search for ad-aware free (it's by lavasoft) Save also to (C)/windows/temp/software.

Now install. When installing AVG select advanced instead of standard when you get to the box that gives the choice, when you get to where it confirms if you want to download and install the free AVG toolbar, untick (don't install it) Select USE FREE when you get to the registration box, and also don't register your details (unless you want emails from them)
Update it but don't run a scan yet.

Ad-aware by Lavasoft. Install it. Make sure the correct plug in's are ticked or not re what email software you use when you get to that box. Don't register this one either.

When they are both installed go to the desktop, you will have two shortcut icons for Ad-aware, keep the one that looks like a green world and delete the one that looks like a sheild with a beetle on it.

Open Lavasoft and Update it.
Open AVG and Update it.

Restart your computer in Safe mode (usually by pressing F8 at startup) Run a Full Scan from Ad-aware. Select and delete Critical and Privacy Spyware when scan completes.

Run an AVG full computer scan. Delete or remove anthing found.

Restart in normal Windows. From now on keep them updated and run at the minimum weekly scans (Smart Scans in Ad-aware) These two programs will cover virus and spyware very well, you can delete or disable anything else.

Hope this helps, I have used these two free products for over 5 years with no problems. Make sure your Microsoft Updates are current.

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This is only an idea, but if you aren't on dial-up you can download 2 very good FREE programs. Go to download.com and enter AVG Free into search, Download the file, it's about 46MB. Save it to your temp folder (right click Start/explore/ (C) / Windows / Temp make a new folder in Temp called "software' or something. Then in download.com search for ad-aware free (it's by lavasoft) Save also to (C)/windows/temp/software.

Now install. When installing AVG select advanced instead of standard when you get to the box that gives the choice, when you get to where it confirms if you want to download and install the free AVG toolbar, untick (don't install it) Select USE FREE when you get to the registration box, and also don't register your details (unless you want emails from them)
Update it but don't run a scan yet.

Ad-aware by Lavasoft. Install it. Make sure the correct plug in's are ticked or not re what email software you use when you get to that box. Don't register this one either.

When they are both installed go to the desktop, you will have two shortcut icons for Ad-aware, keep the one that looks like a green world and delete the one that looks like a sheild with a beetle on it.

Open Lavasoft and Update it.
Open AVG and Update it.

Restart your computer in Safe mode (usually by pressing F8 at startup) Run a Full Scan from Ad-aware. Select and delete Critical and Privacy Spyware when scan completes.

Run an AVG full computer scan. Delete or remove anthing found.

Restart in normal Windows. From now on keep them updated and run at the minimum weekly scans (Smart Scans in Ad-aware) These two will cover Virus and Spyware very well, you can delete or at the least disable your existing program.

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1 Answer

I have win32 virus in my pc...


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Remove all the entries that the risk added to the hosts file.
Update the virus definitions.
Run a full system scan and delete all the files detected.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).


2. To remove all the entries that the risk added to the hosts file

Navigate to the following location:


Windows 95/98/Me:
%Windir%
Windows NT/2000/XP:
%Windir%\System32\drivers\etc

Notes:
The location of the hosts file may vary and some computers may not have this file. There may also be multiple copies of this file in different locations. If the file is not located in these folders, search your disk drives for the hosts file, and then complete the following steps for each instance found.
%Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\Winnt (Windows NT/2000).


Double-click the hosts file.
If necessary, deselect the "Always use this program to open this program" check box.
Scroll through the list of programs and double-click Notepad.
When the file opens, delete all the entries added by the risk. (See the Technical Details section for a complete list of entries.)
Close Notepad and save your changes when prompted.


3. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


4. To scan for and delete the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, click Delete.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


5. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to and delete the subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcRemotes


Navigate to the subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup


In the right pane, delete the value:

"Ph4nt0m" = "Ph4nt0m"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv


In the right pane, reset the value to the original value if applicable:

"Start"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess


In the right pane, reset the value to the original value if applicable:

"Start"


Exit the Registry Editor.



also u can use the link for free download of virus removal tool
http://www.bitdefender.com/site/Download/browseFreeRemovalTool/

Jan 22, 2008 | Computers & Internet

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