Question about CreoScitex EverSmart Jazz Flatbed Scanner

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Ever Smart Jazz Scanner

How do I remove or access top glass of Ever Smart Jazz Scanner? There is a lock/unlock botton ofn underside of lid, but I can't remove or access glass for cleaning (particles underneath top hood glass).

I don't have a user manual, since I was given this unit as is.

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  • Anonymous Oct 20, 2008

    I am also trying to remove the lid.

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You can pop off the top plastic piece and access it but not remove it.

Posted on Sep 25, 2008

You cannot.... mmmmmwhhhhhaaaahahahahahahhahahaha

Posted on Jul 10, 2008

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Hi ,
You probably already found this :
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/performMaintDisplay/?sp4ts.oid=297429&spf_p.tpst=psiContentDisplay&spf_p.prp_psiContentDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c01275864-2%257CdocLocale%253Den_US&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
According to it , you should normaly contact a HP technician to have the job done . Nevertheless , I succeeded to clean the underside of the glass inside a HP Scanjet 5470C wich seems similar to your model 2400 . If you take of the lid of the unit , you should find two screws in the opening of the hinges . Unscrew them and lift up the the whole top of the unit . You might encounter somme kind of resistance during the operation but I finally succeeded to get the it free that way .
Best regards .

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Detach the ADF assembly. Remove the 4 case screws from the scanner bottom. The case has a notch at the back that has to be unclipped to separate the top and bottom. Clean the glass underside repeatedly, I use methylated spirits on soft toilet roll. Check in the glare of the scanner light, and reassemble.

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If you are positive the lock switch is unlocked then I think what happened is the scanner inside the scanner is off its track an can not move. I would remove the glass on the top of your flat bed scanner to gain access to the scanner lens then I would try and move the scanner lens manually with the power off to the scanner. If it does move freely then I would think you have a bad scanner lens. If it doesnt move freely try and reposition the lens back on to its track. They some times jump off there track from shipping.

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Open up your scanner's lid. It does not matter if the scanner is on or off for this basic, regular cleaning.

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Wipe down the glass surface with a dry, lint-free microfiber cloth. This will remove any dust or other fine particles that have accumulated on the scanner. You should remove excess dust every day or two.

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Scan a blank sheet of white paper into your computer and look for visible discoloration. A white sheet will provide a clean, blank slate to view the scanner's overall quality. If you notice any irregularities on the white sheet, you need to do more thorough, semi-regular cleaning.

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Turn off the scanner and open up the lid.

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This is acutally easier than it looks. I just had the same problem with a cloudy film starting to form underneath the glass on my older HP 4400C scanner.

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