Twice this has happened in a year - they fixed it the first time out, then it went blue 3 months later ( 3 weeks out of warranty)- the refused to fix it ( talked to level 2 tech- who gave me the run around) -these computers are junk, and Circuit city should be ashamed for pushing this hunk of **** on consumers
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if I were you and have 2nd notebook/pc available, I will spend around $10 to convert internal HD into external usb HD. and check the HD in 2nd pc/notebook.
to me it definitely non-related to Norton 350 4.0 you installed.
my shortest notebook's life was 2 years and 4 months. the screen is totally black without any foreplay at all.
You probably think it is going into hibernation mode when really your getting the black and blue screen(very dark blue) This is a result of your windows failing. Your windows has been corrupted and the fix is to purchase a new windows xp,7,or vista. If you purchased it from the store they should have you on warranty, But if it bootlegged you may have to purchase a new one.
Hope this helps ^^. Please dont forget to rate, Thanks
Sounds like an intermittent failure of the LCD (Those can be a pain to isolate when something works, then doesn't etc.) Hopefully the repair depot will get to see the LCD problem this time. As for known issue with that model, I haven't seen any trend with it. A search on the internet didn't show any trend either.
I feel for you. HP makes a crummy product. That is why I never sell them anymore. Plus, as I do some warranty work for them, I get to see the problems up close. Their tech support usually sucks as well.
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HP Pavilion dv2000/dv6000/dv9000 and Compaq
Presario v3000/v6000 Series Notebook PCs - HP Limited Warranty
Service EnhancementGo this this web link to check your product number http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
doesnt seem to be the screen by the sound of things...first of all splitting into 8 screens is not motherboard problem neither is blue screen..
if you have bad sectors on hd screen wont come on...
if have faulty mem cards wont come on(can be simple as remove mem and reseat properly)
if you close pc when downloading or updating(especially auto upgrade)or close before an installation finnished will all result in screen error(fatal exception)
if bios interrupted during flash will result same...
missing sys files will prevent os loading but youll see something on screen...
try to reinstall os because it sounds like a software issue you may want to reset bios before this...there is software (free) around to do this
I know the original post is over 2 years old but I had the same problem. Here's what happened:
8 months after buying my Toshiba A135 the battery began charging only intermittently. It also would not run without the battery. I put up with it for a month then took it back to Best Buy to get it repaired under warranty. They kept it over 2 weeks then gave it back saying it was the battery, which they replaced. One week later I had the same problem again. Back to Best Buy. The guy at the counter said it was probably the battery, they had encountered a lot of that. I said no, explained it, and gave it over to be fixed. 2 weeks later I got it back. They had reset the BIOS, no hardware replacement. I got it home and it was not fixed. I took it back the next day. They kept it 2 more weeks. They replaced the motherboard. I took it home and...you guessed it the same problem on the day I got it home!!! I took it back with one week left on my warranty. I don't remember what they replaced the last time but I think it was the motherboard again. I got it home (2 weeks later) and THE SAME PROBLEM on the day I got it home. So, the lesson there is that Best Buy computer maintenance SUCKS!!
I called Toshiba to try to get them to fix it for free, and out of warranty. After several frustrating minutes of conversation with an accented person who just kept telling me that my warranty was up, I hung up and called back and got an English speaking person. SHE was very helpful, listened to my problem, agreed to give me a one-time fix ticket. They paid for the postage. When I got my computer back it was mostly fixed.
The problem was the module at the back of the computer where the power cord plugs in. It was defective. They replaced it and it worked fine after that, except that when it goes into sleep mode it will not wake up. I fixed that by turning off all the sleep mode options. BTW, a friend of mine with the same computer is now having the same problem.
dropping a laptop doesnt mean that damage will happen instantly, alot of the time it will take a while for the damage to come into affect, it could be that the screen has become loose from its connectors, i wouldnt recommend you do this youself, LCD's are very flexible and can break easy, if it is still under warranty ring acer and ask, even if it is not, ring acer and they could advise on a action.