Question about Gateway MX8711 Notebook
How about I make it simple:
Download and run:
Called malwarebytes antimalware; it's free. I use it three times a day. superantispyware is not bad, but malwarebytes will remove it in a quick scan without needing to go to safe mode. regardless, my suggestion download BOTH run BOTH in a full scan, start with malware bytes full scan after updating them both. then reboot and run full scan of the superantispyware as well, do this for every login. it will also fix the hijacked backround, and the missing tabs in video properties. which I can also help you with but it should do this for you automatically, also NOD32 will keep it out once it's removed:
Posted on Jul 22, 2008
There are a lot of these types of Trojan installed malware most coming from China and Ukraine.
First, what virus/spyware protection do you have? If a major company and you are running a registered version, make sure the definitions are updated and run a complete scan on your computer, ALL FILES. If this doesn't work, give up trying to do it yourself and use their call in feature which should be no charge. Using the on-line chat feature will only take you to the most basic techs to help you. Call in usually takes you to advanced level 1 tech. If after a short time, you don't think the person knows how to remove it but is just fishing trying to remove it, ask for a Level 2 tech and if none are available, ask for a case number and have them call you back at a time that is convenient with you.
I recently got Antivirus 2008 PRO when it was brand new and did the same with my provider, Microsoft Windows Live OneCare. Their service is exemplory. During the time I was trying to remove it, I purchased Spyware Doctor (PC Tools) and it would not remove it. I also had a PC Tools tech try but he could not either. That is when I called OneCare.
I saw an ad for Spyware Hunter on line but did not buy. I saw one for your problem too but cannot recommend from experience how good it is. http://www.removal-instructions.com/removeMalwareProtector2008.html
If you are using a freeware tool like AVG, you get only limited protection unless you pay for their full version.
So, in summary, you probably WON'T be able to remove it yourself. If you have a registered virus/spyware package, call for tech support, not chat. If there is a charge for phone support, don't renew with that company when it is up. If it is a small amount, make sure there is a guarantee to remove the problem if you agree to pay.
Who do you use? FYI, you can buy 3 license legal versions of OneCare on ebay for $10 to $15.
I hope this helps.
Posted on Jun 11, 2008
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