Question about Gateway MX8711 Notebook

2 Answers

Please help!! I opened a video codec file the other day and shortly after Malware Protection 2008 appeared on my computer claiming that my identity is in danger of being stolen amongst other things. After I saw the cockroach screen saver I ran all the programs I could to get rid of this, which did work because the screen saver went away. However, I know that this spyware stuff is still on my computer and can cause harm to my computer. How can I get rid of this short of spending a hundred plus dollars on getting it fixed??? Please HELP!

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 63 Answers

How about I make it simple:
Download and run:

Called malwarebytes antimalware; it's free. I use it three times a day. superantispyware is not bad, but malwarebytes will remove it in a quick scan without needing to go to safe mode. regardless, my suggestion download BOTH run BOTH in a full scan, start with malware bytes full scan after updating them both. then reboot and run full scan of the superantispyware as well, do this for every login. it will also fix the hijacked backround, and the missing tabs in video properties. which I can also help you with but it should do this for you automatically, also NOD32 will keep it out once it's removed:

Posted on Jul 22, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers

Dear Gabetx10,
There are a lot of these types of Trojan installed malware most coming from China and Ukraine.

First, what virus/spyware protection do you have? If a major company and you are running a registered version, make sure the definitions are updated and run a complete scan on your computer, ALL FILES. If this doesn't work, give up trying to do it yourself and use their call in feature which should be no charge. Using the on-line chat feature will only take you to the most basic techs to help you. Call in usually takes you to advanced level 1 tech. If after a short time, you don't think the person knows how to remove it but is just fishing trying to remove it, ask for a Level 2 tech and if none are available, ask for a case number and have them call you back at a time that is convenient with you.

I recently got Antivirus 2008 PRO when it was brand new and did the same with my provider, Microsoft Windows Live OneCare. Their service is exemplory. During the time I was trying to remove it, I purchased Spyware Doctor (PC Tools) and it would not remove it. I also had a PC Tools tech try but he could not either. That is when I called OneCare.

I saw an ad for Spyware Hunter on line but did not buy. I saw one for your problem too but cannot recommend from experience how good it is.

If you are using a freeware tool like AVG, you get only limited protection unless you pay for their full version.

So, in summary, you probably WON'T be able to remove it yourself. If you have a registered virus/spyware package, call for tech support, not chat. If there is a charge for phone support, don't renew with that company when it is up. If it is a small amount, make sure there is a guarantee to remove the problem if you agree to pay.

Who do you use? FYI, you can buy 3 license legal versions of OneCare on ebay for $10 to $15.

Tracker Tom

I hope this helps.

Posted on Jun 11, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

The video file you try to open might not be a proper video/audio format

It is an problem with your audio codec or video file. Download a codec pack and install it. It help to remove some codec errors. All in one codec pack help to you. To download please visit

May 16, 2011 | Computers & Internet


Introduction to Webroot Anti-virus software with Spy Sweeper

<p>Webroot is a software company that provides internet security software for consumers, enterprises, and small and medium size businesses. In October 2008, Webroot launched its first consumer security suite, Webroot Internet Security Essentials. Webroot anti-virus and spy sweeper is protection software launched by Webroot Software Company, is security software for virus and spyware removal. This software has provided effective protection and performance with its effective features. The users can have all the right components in this program which have made it one of the best antivirus programs. There is need of advanced protection against prevalent threats. It is very important for the users to protect their computers from viruses, malicious hacking tools, rootkits and exploits. The users can have complete protection against all types of threats. The standout features of Webroot Antivirus with Spy Sweeper include Gameer mode, proactive heuristic detection for zero-hours threats and free remote file storage.<br /> <p> <br> <p>It is comprehensive desktop antivirus program which can provide protection from many threats coming from different sources and there are several layers of protection available in this software to keep your computer safe. You can have protection from all types of viruses, Trojans, malware, worms and rootkits. All sorts of malicious files, keyloggers, cookies, diallers, and adware can be detected and sorted out. You can protect your computer from variety of threats with amazing anti-spyware software. This software not only detects malicious files but it can also remove them effectively. It can also remove associated registry entries. You can keep your information protected from identity thieves and hackers with the help of defensive technologies of Webroot.

on Mar 22, 2011 | Computers & Internet


How Kaspersky Antivirus Works

<p>Kaspersky Anti-Virus features include real-time protection, detection and removal of viruses, Trojans, worms, spyware, adware, keyloggers malicious tools and auto-diallers, as well as detection and removal of rootkits. It also includes instantaneous automatic updates via the "Kaspersky Security Network" service. Windows users may download an Anti-Virus Rescue Disk that scans the host computer during booting inside an isolated Linux environment. In addition, Kaspersky Anti-Virus prevents itself from being disabled by malware without user permission via password access prompts upon disabling protection elements and changing internal settings. It also scans incoming instant messenger traffic, automatically disables links to known malware hosting sites while using Internet Explorer or Firefox and includes free Technical Support and free product upgrades within paid-subscription periods. Kaspersky Lab currently offers 1 year, 2 year and 3 year subscriptions.<br /> <p> <br> <p>Kaspersky Anti-Virus 2011 offers a number of new and improved features together with unique protection technologies to address the latest online threats, keeping your PC running smoothly and customize protection according to your activities, like advanced anti-malware technologies that allows installation on infected pcs, heuristics-based analysis monitors, that restricts and blocks suspicious program behaviour, and easy-access Desktop gadget for quick access to program features and settings whenever you need them.<br> <p> <br> <p>Kaspersky anti-virus also include some features like, real time protection against viruses and malware, scanning of web-sites and e-mails for malicious code, protection for your digital identity and vulnerability scan and treatment advice, and some basic features like zero-day attacks and unknown threats, botnets and various illegal methods of hijacking your pc and provide protection from rootkits, bootkits and other complex threats.

on Mar 17, 2011 | Computers & Internet

1 Answer

I cannot afford the activation key for winmaximizer.

Why do you want it anyway when there are free things that do the same?

CCleaner, Spybot S&D, MalwareBytes Anti-Malware, and AVG Free are a good combination of free programs that can help clean up your computer and protect it viruses. All that Winmaximizer would do is stuff you can do yourself, you just have to do a little Googling. CCleaner would be the place to start because it'll help you empty out some temp file locations, and allow you to run a registry cleaning.

May 11, 2011 | Computers & Internet

1 Answer

Whenever im playing a video w/ GOM player it ask for the codec. please help..

Hi and Welcome to Fixya

Video Codecs are needed if in any case some videos wont recognized by your computer due to different file format. You can download free codecs over the internet and they are absolutely free. Here is the link for one of the codecs available over the internet.

Have a good one!

Feb 22, 2011 | Acer Aspire One PC Notebook


How to keep your computer clean, safe and malware free .

As a technical support assistant, I deal with all sorts of problems about computers everyday. And one thing that's always present on my daily list-of-chores is a virus-infected computer that needs to be cleaned and overhauled without loosing the precious data stored in the harddrives.

This is quite hard to do since not every malware have the same category and effect on the operating system. There are some that can make your system unusable, some are just sitting there dormantly, without any effect on the system aside from opening up ports which are normally not in use, and some are categorized as scareware or rogueware as they tend to use scare tactics to make you buy their rogue software products. There a lot of infections out there and it is always better to be on the "preventive" side to keep your computer free of problems.

Below are some simple tips and tricks to keep you computer safe and malware free.

Make a habit of cleaning your Temp Files, Temporary Internet Files and Cookies. - Some infections rely on cookies and temp files to attach itself onto the system. So make sure you do a regular cleanup of your temp files not only to avoid infection but to also help maintain your computer clutter free.

Avoid Malicious Websites - Websites like free videos, porn sites, free downloads, free smileys, free wallpapers, free video players, free serials, cracks, etc are usualy a hive of hidden malwares. Always make sure to read and re-read comments about the "free" software you are trying to download, if it has no comment - avoid it. It is better not to try it than ending up with an infection afterwards.

Install a verified, trustworthy Antimalware program. (Microsoft Security Essentials) - MSE is a free antivirus program from Microsoft. Since not all infections comes through the internet, you need a real time protection to avoid infections coming from USB, EMAIL, NETWORK and other STORAGE DEVICES.

Be careful in using P2P softwares - softwares like Vuze, Utorrent, Kazaa and Limewire are valid and useful softwares. They can either make or break your computer if you don't know how to use them. Again, you need to be wary of the files you download. Ask yourself these questions if you are unsure: Do they have positive comments? Has anyone tried the software? simple questions that can save your computer from future problems.

Avoid installing unfamiliar Browser Toolbars - Video Codec Toolbars, game toolbars, mywebsearch toolbar and other malicious toolbars can add-up "weight" on your running system processes thus making your computer slow and internet browsing sluggish. On top of that, some of them are literally spywares that feasts on your personal info. Unless you verify that the toolbar is safe and effective, do not install it.

Keep and Monitor your email - Always make sure to clean your spam folders as some spywares don't need to be installed or copied into your harddrive to phish personal information, sometimes they just need to sit there - in your spam folders. Sounds like impossible? Think Again.

These are just basic ways of how we can win the war against malware infection. Let us all be responsible and try to follow the above tips regularly. Hope this helps.

on Feb 01, 2011 | Computers & Internet


What to do when you can't play film or video.

Hi. Thanks for looking.
I have a friend who had this problem just few days ago.He inspired me to write this. What do I do when somebody just gave me film a DVD rip or Xvid some Dvix video in .avi format and it just won't play on my computer? This normally happens after you returned your PC to factory settings or formatted hard drive and got fresh operation system.You can probably hear sound but no picture at all.
  • This means that you are missing codecs on your machine. Codecs are simply talking little programs that tell players how to read video files. There will be different codecs for different operation systems.
So if you have that problem this tip is for you.

  • When using Windows XP please follow these steps:
  1. Go to this website--->
  2. Click on the download link once your on the website and yourdownload should start immediately. Choose to open the file once you downloaded it.Your installation should only take a minute. Once you're finished with installation restart your computer and you should be good to watch your movie.

  • When using Windows Vista please follow these steps;
  1. Go to this website---->
  2. Click on the download link and choose to save file when prompted. Once download has finished go to folder where it's been saved and double click file to start installation. Once installed restart your computer. You should be good to watch your film once restarted.
  • When using Windows 7 follow these steps.list.gif
  1. Go to this website--->
  2. Once on website click on download link on the left. Choose to save the file when prompted. Go to the folder where you file's been saved once download has finished. Lunch setup file. Once installation is finished restart your PC. You should be good to go when you start your machine again.
Thanks for reading. I hope this helped you if you had this problem. Feel free to ask questions on FixYa. We are here to help you.

sound but no video, video won't play, new film will not work, player problem

on Dec 12, 2010 | Computers & Internet

1 Answer

My acer laptop was formated, since I got it back I cant play any dvd nor cd... I do have media player but message appear stating that the following files cant be played..

Yes, you have missed the codec files.

Download "Windows essentials Codec pack", below is the link

Install this, you will be able to play almost all files in your windows media player.

I recommend you use VLC player, it can play any file formats both Audio or Video without any Codec and moreover it's completely open source. Below is the VLC player download link

That's it

Rate this Solution.

Jan 07, 2010 | Acer Aspire 4315 Notebook

1 Answer

I have just purchased my acer aspire one and a friend sent me a video and I can't open the file, it reads WMVFile. and I am not that much of a computer wizz


Thank you for using
FixYa for your problem

Download a file called Codec, on the left is codec pack - the XP version is great and a few of the others have been great too

Please rate our solutions and if you still have problems please call back for more ideas to help you

Richard Scott
Technical Support
New Zealand

Nov 18, 2009 | Acer Aspire 5100 Notebook

2 Answers

Cant get rid of antivirus 2008

Go to my computer. Go into the programs folder and delete the Norton folder.

Jun 23, 2008 | Dell Inspiron 6000 Notebook

Not finding what you are looking for?
Gateway MX8711 Notebook Logo

80 people viewed this question

Ask a Question

Usually answered in minutes!

Top Gateway Computers & Internet Experts


Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Cindy Wells

Level 3 Expert

4798 Answers

Are you a Gateway Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides