I can't get my MP980 scanner to scan to my computer. It either says it's being used already (message #249.0) or it just doesn't do anything. Everything is connected; I reinstalled and it worked for 2 scans and stopped again.

I don't see the solution here. I don't see the solution here.

If the software (MP Navigator EX) is not yet installed, refer to your setup manual.

Do not insert or remove USB or LAN cables when scanning images with the machine, or when the computer is in sleep or standby mode.

If you are using Windows Vista:

The program selection screen may be displayed after pressing the Color or Black button. In this case, select MP Navigator EX Ver 2.0 and click OK.

You can set MP Navigator EX to launch whenever pressing the Color or Black button. For details, refer to Selecting a Response to Commands from the Operation Panel Using MP Navigator EX.

If you are using Windows XP:

The program selection screen may be displayed after pressing the Color or Black button for the first time. In this case, specify MP Navigator EX 2.0 as the application software to use, select Always use this program for this action, then click OK. From the next time, MP Navigator EX is automatically started.
Important
If the position or size of an image is not scanned in correctly depending on the type of the original, change the MP Navigator EX Document Type and Document Size settings to match the original being scanned.

Note - The operation to be performed after scanning the original depends on the scan operation setting you have selected in step 7. For details on how to modify the operation settings, refer to Selecting a Response to Commands from the Operation Panel Using MP Navigator EX If the software (MP Navigator EX) is not yet installed, refer to your setup manual. Do not insert or remove USB or LAN cables when scanning images with the machine, or when the computer is in sleep or standby mode. If you are using Windows Vista: The program selection screen may be displayed after pressing the Color or Black button. In this case, select MP Navigator EX Ver 2.0 and click OK. You can set MP Navigator EX to launch whenever pressing the Color or Black button. For details, refer to Selecting a Response to Commands from the Operation Panel Using MP Navigator EX. If you are using Windows XP: The program selection screen may be displayed after pressing the Color or Black button for the first time. In this case, specify MP Navigator EX 2.0 as the application software to use, select Always use this program for this action, then click OK. From the next time, MP Navigator EX is automatically started. Important If the position or size of an image is not scanned in correctly depending on the type of the original, change the MP Navigator EX Document Type and Document Size settings to match the original being scanned. Note - The operation to be performed after scanning the original depends on the scan operation setting you have selected in step 7. For details on how to modify the operation settings, refer to Selecting a Response to Commands from the Operation Panel Using MP Navigator EX