Question about Brother MFC-8840D All-In-One Laser Printer

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"poor line condition'

I have a strange proboem with this fax. On two occasions now I could not fax to numbers I had faxed before. I get the message 'poor line condition'. However, in the next instance, I can fax to another number. I have called the telephone company and they have indictaed there is no problem with the 'line'. Brothers tried to say it is the line and were no help. Is there some setting I can use to fax in such situations? Why is this happening? I have heard that some fax machines are not compatible with others but I brought a Borthers since it is such a widely used brand. This is very frustrating. Thank you for your help. LInda I have a Brother MFC 8840D. For the last few days I have been faxing and getting Busy or Poor Line Condition. I also have not been able to receive faxes. Faxes being sent from different numbers say they get a busy signal when they are trying to fax to me. HELP HELP

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Very often this is caused by either the sender or receiver having VOIP phone service. Check this and if this is the case you need to set the baud rate to 9600.

Hope this helps!

Posted on Jan 15, 2009

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Unable to Fax. Poor line condition


I Have had this occur on several occasions while trying to fax with a brother fax machine.Sometimes this message will occur if there is a storm or bad weather were the fax transmission signal sometimes seems to be disrupted by storms or bad weather.Wait until the storm or bad weather has dissipated,as this has helped in the past.Also,to help the problem,make sure there are not several members in the household logged on to their computers at the time you are trying to send a fax. I have found that if a computer is on or connected,the message appears frequently with the brother fax machine.To help solve this problem,I make sure no one is connected to the internet,and it works every time.I have noticed this helps the fax reception when I had the same message regarding poor line condition.Make sure any and all other phones that may be on a handset are properly hung up on the base station.Also,try unplugging and then plugging the fax line cord back into the wall,these above steps I have used for years and I also live in a hurricane state.All the above steps have helped with the fax transmission.I hope this is helpful.Carrie

Sep 29, 2014 | Brother Office Equipment & Supplies

1 Answer

Can't send fax. Getting transmission verification report stating NG: poor line condition/ out of memory. HELP!!


There are two possible reasons why your printer display the error message.

1. Poor Line Condition
- electrical interference on the line -Make sure electrical or electronic appliances do not interfere with the printer's phone line
- poor line connection - If you have a phone try connecting it directly to line outlet. Listen to the dial tone, if you hear noisy and static, then you will need to call your local telephone company cause there is a problem in your phone line. If dial tone is clear and stable then try checking the telephone line cord that you use to connect your printer from the line outlet, replace if broken.
- alarm system or another device on same line, these interferes with transmission / reception of the fax machine. Try connecting the printer all alone and then try sending a fax.

2. Memory Full
- There is no space to store incoming fax messages. Delete all stored fax messages.

Apr 09, 2011 | Brother MFC 6490CW InkJet Printer

1 Answer

My 575 fax won't send; it keeps printing "poor line condition". Is there something I can do? I am just trying to send a fax like I always do. It makes the noise at first like it does when it transmits,...


If this is happening to only one number you're trying to fax to, then the problem is most likely on their end, not yours. If it is happening with all the numbers you fax to, then I would suggest checking the telephone line hooked to the fax. Look for loose connections, or perhaps a bad cord from the phone outlet. The connection could be good enough to get a dial tone, but not secure enough for the fax to operate. If none of that holds true, I would suggest taking it to the shop and let a technician look it over.

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1 Answer

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If your fax has a handset listen to the dial tone and make a call if the connection is poor call the phone Co.

DickyO

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1 Answer

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They may have a DSL or some other digital phone line. Does not sound like a problem on your end.

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1 Answer

Strange problem


the problem is with their system, not yours. they are probably missing lots of faxes. They may for instance have a few phone lines which receive faxes called a "hunt". If one or more of their lines are bad they may not even realize it.

I suggest you call them and tell them what is going on.

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1 Answer

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Try turning off the E.C.M. mode off ( error correction mode )
I have had a lot off problem's with communication problem's with this function turned on.
It is in your manual under advance fax function.
if need more help let us know.

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how do i find my fax number on my mfc-440cn?

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10 Answers

"poor line condition'


This is a problem with your voice over ip service. You have to change the setting on your fax machine for example the Baud speed down to 9600, the ECM= off, and the Oversea settings on. Make sure your VoiP ATA is the first thing after your modem or whatever connection you are using for the internet. If you using and old model fax 95% of the time it will not work with VoIP service.

Jun 12, 2007 | Brother IntelliFAX 1270E Plain Paper Fax

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