I have a strange proboem with this fax. On two occasions now I could not fax to numbers I had faxed before. I get the message 'poor line condition'. However, in the next instance, I can fax to another number.
I have called the telephone company and they have indictaed there is no problem with the 'line'.
Brothers tried to say it is the line and were no help.
Is there some setting I can use to fax in such situations?
Why is this happening? I have heard that some fax machines are not compatible with others but I brought a Borthers since it is such a widely used brand.
This is very frustrating.
Thank you for your help.
I have a Brother MFC 8840D. For the last few days I have been faxing and getting Busy or Poor Line Condition. I also have not been able to receive faxes. Faxes being sent from different numbers say they get a busy signal when they are trying to fax to me. HELP HELP
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Please visit this link to know exactky what NG means and how to solve it. http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000200/000009/faq000209_000.html?reg=us&c=us&lang=en&prod=mfc420cn_us&Cat=12
If this dosent work, let us know and we will find other solutions, Dahaka
Poor line condition is that the phone line is bad, first have att check the line to the building then take and old dial phone and plug it into your fax line and check the dial toner nice and clear? call the fax number get a good tone?
The receiving product has been unable to receive an entire page even after multiple attempts to rereceive the parts of the page that contain errors. This is usually due to extremely poor line conditions.
1. Reattempt the fax reception at a different time when telephone line conditions have improved. 2. If the error persists, disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved.
Error Code 420
V.34 negotiations have failed from the originating product during phase four, which occurs after V.8 and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.
Reattempt the fax transmission at a different time when telephone line conditions have improved. Error Code 421
V.34 negotiations have failed from the originating product during phase three, which occurs after V.8, before phase four, and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.
Reattempt the fax transmission at a different time when telephone line conditions have improved.
Disconnect it from the telephone wall-jack.
Connect a telephone-handset to that wall-jack.
Make a call to the FAX-number that you are trying to reach.
Listen. Do you hear "noise" or "static", due to terrible telephone-wires,
either from your location to your nearest telephone-exchange,
or from the target telephone to their nearest telephone-exchange.
> out of memory
Use the control-panel on the printer to delete "old" sent/received FAX documents, to clear-out some memory.
There are two possible reasons why your printer display the error message.
1. Poor Line Condition - electrical interference on the line -Make sure electrical or electronic appliances do not interfere with the printer's phone line - poor line connection - If you have a phone try connecting it directly to line outlet. Listen to the dial tone, if you hear noisy and static, then you will need to call your local telephone company cause there is a problem in your phone line. If dial tone is clear and stable then try checking the telephone line cord that you use to connect your printer from the line outlet, replace if broken. - alarm system
or another device on same line, these interferes with transmission / reception of the fax machine. Try connecting the printer all alone and then try sending a fax.
2. Memory Full - There is no space to store incoming fax messages. Delete all stored fax messages.
Depending on your location the line coulod well be poor quality for a sensitive fax. Any spurious sounds on a fax line will cause it to fault. May I suggest you try the fax on the mainline first before assuming the unit is at fault.
Length of line from point a to b can also reduce the efficiency of signal. It may sound ok to the ear, but resistance may be the factor in reducing the level of the tone that the fax requires to hear and then activate send or receive.It reports poor line condition and even poor memory because it keeps loading to send.
If it does it on the mainline as well then I would be considering a technical call for help. There may be a fault in the unit.
I had the same problem trying to send out faxes out using my Brother MFC 7340. I use a magic jack phone line. Page 106 of the user manual says if sending via VOIP phone line, you should press menu, then 2, 0, 1 to select "Basic (for VOIP) mode. Then press ok. Then press stop/exit. This cuts the modem speed down to 9600 bps and turns ECM off. Then retry to send the fax. I did that and can now send and receive faxes.