Question about Maytag Neptune MAH5500B Front Load Washer

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Washer problems. Hey Sir, I have a problem with my washer. I was getting an error code of "nd". So I took the pump out and found a piece of a zip tie in the pump. I put it back together and the washer will perform the spin cycle correctly but since taking the pump out I can not get the machine to add water on its own. I have gone into service mode and rann the QUICK SERVICE CYCLE test and it come back with a Diag Code "04" which is for the door lock however the locked remained lock while during the entire test and unlocked when the procedure told me it would. Will the door lock keep the machine from adding water, and if not what else could the problem be. I have checked the hoses to the washer and they are on. Neither the hot or cold will come on. Thanks in advance for any help!

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  • Radzor Jun 10, 2008

    my washer displays nd on the digital screen after pushing start button. When I unplugged the machine and plug it in again it began the cycle when I pushed and displayed minutes of wash time instead of nd.

    How can I fix this

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Replace the door latch assembly. Please leave Rating !!

Posted on Jun 09, 2008

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Washer stoped and did not finish rinse cycle now it makes a humming sound and code nd


Washer Error Codes ND IS -No Drain There could be two problems...The drain could be clogged, or the water pump could be bad. Or the belt that runs the pump is sliping or broken
  1. Unplug the washer from the electric outlet.
  2. 3Open the case, and disconnect the water hose from the outlet of the water pump.
  3. 4If you get water pouring out from the pump, then plug that up and check the hose to the sewer. If that is clogged, then you have found the problem.
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  5. 6Reassemble hose from step 3.
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Hello,

The ND error code means NO DRAIN. ,

The usually reason the door remains locked once the cycle is over is because the filter screen on the drain pump is blocked so not all the water could drain out...the door lock is tied into the pump and until the pump tells the control board that the wate r is out the door will not unlock. This tip i wrote will show ya how to take apart the washer to clean the filter on the pump.
http://www1.fixya.com/support/r10121384-check_when_duet_washer_door_locked_after



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The "nd" indicates "no drain" and would usually mean something is wrong with the drain pump.

I would suggest checking the drain pump for obstructions or if it hums or tries to run.

Most likely there is a piece of clothing in the pump or it's bad and needs to be replaced.

The wrong soap might cause excessive suds and create a drain problem.

The image below will help you remove the front panel to access the pump.


richroth_40.jpg

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Hi, I have a Neptune FAV6800 that I just got from a relative. He said it wouldn't complete the spin cycle. What I found is it started the wash cycle got to drain the first time and did drain but gave a nd...


Hey Jerry,

It’s a $1K machine and I feel fairly easy to work on…. But like most machines has its problems. Does the ND error code display after emptying the washer of water? If so I think you may have a stuck pressure switch.

Any other error codes?

Take a read thru this post

If you have a ND error code key into my trouble shooting comments of May 15, 2009
This forum member had clutch issues also that are comingled into the troubleshooting I don’t want to confuse you with your issue.

Here is the Service Manual for reference. Sears Parts Direct for reference.


You can pump out the excess Tub water with this process from the Service Manual;

I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.

Enter Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.


Post back with an update and if you want to put on your DIY hat… let me know.

Good Luck Rich aka dh1200s

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My two cents, check the pressure switch :) hey it’s been fun and we learn a bit more with each problem on this machine. Take care. Rich

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This is now the 3rd time this has happened. The 1st 2 times it cost me ~$100 to have a technician come in and fix.

This time, I did it easily. For my Maytag Neptune washer, I removed the back panel (2 screws). On the bottom tray is the water discharge pump. On the output side of the pump there is a small cavity under the rubber flapper where a nickle fits perfectly. I removed the nickle, reattached the output drain line. started it up ...

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I had the exact same problem. nd code (no-drain) at the end of the cycle and when I opened the door the machine was still full of water. I took the back panel off the washer and disconnected the drain hose from the pump. (You're going to get quite a bit of water gushing out at you so be prepared with towels or a shop vac.) At this point you should see a little rubber disc over the end of the section you just exposed on the pump. This is a little drain flap. Just lift it up and you should be able to see into the pump a little bit. At this point I poked around in there with my finger and found a hair pin stuck in the pump! I wasn't able to get it out from this end of the pump so I disconnected the big rubber boot which connects the wash drum to the pump. Then I was able to twist the pump (counter clock-wise) and release it from the washer base. I didn't have to disconnect any wires and was then able to see into the other side of the pump and pull the hairpin out. Put everything back together and it's worked fine ever since. I've never even looked inside a washing machine before but it really was really fairly simple. Now my husband really does think I'm a domestic Goddess. I said he should take me out to dinner with the money we saved on a service call!!

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