Question about Creative Labs Zen Stone Plus MP3 Player

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Zen Stone not recognised in XP

This is a weird one. I have a creative 1gb nano that my computer sees straight away.. no problem! Jist bought a creative zen stone 2gb and when I connect xp is asking for drivers, which there isn't .
It doesen't show up as a drive in 'my computer' and in Device manager it's listed with the big yellow question mark.
Any ideas.. anybody?

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There is a problem with the Zen Stone family.. I had the same problem.

U can proberly not turn on the player while it's not been recognized in WinXP ?? ( I mean when U plug it out).

Send it to Creative and they'll switch it.

Posted on Jun 15, 2008

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Posted on Jan 02, 2017

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My creative zen stone plus mp3 plyr not recognising by computer pls suggest what could be the problem


Support for zen stone plus on:

http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=16696&prodName=ZEN+Stone+Plus

for downloads of
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note point 3.: this will erase all the data on your player !

also for
solutions on the knowledgebase listing and: to specify your problem
a recovery tool: to get access to your player again
after a sudden fault, step by step,
up to a total reinstall

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you may need to update (and format) the firmware of your stone, it is downloadable from creative but unfortunately their support site is under repair.

http://us.creative.com/products/product.asp?category=213&subcategory=214&product=16424

once they're back on, open the site, click support then downloads, get the firmware upgrade utility (inside it is the firmware) the just run it on your PC with the Stone connected to it.

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