Question about Creative Labs Zen Stone Plus MP3 Player

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Zen Stone not recognised in XP

This is a weird one. I have a creative 1gb nano that my computer sees straight away.. no problem! Jist bought a creative zen stone 2gb and when I connect xp is asking for drivers, which there isn't .
It doesen't show up as a drive in 'my computer' and in Device manager it's listed with the big yellow question mark.
Any ideas.. anybody?

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There is a problem with the Zen Stone family.. I had the same problem.

U can proberly not turn on the player while it's not been recognized in WinXP ?? ( I mean when U plug it out).

Send it to Creative and they'll switch it.

Posted on Jun 15, 2008

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My creative zen stone plus mp3 plyr not recognising by computer pls suggest what could be the problem


Support for zen stone plus on:

http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=16696&prodName=ZEN+Stone+Plus

for downloads of
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note point 3.: this will erase all the data on your player !

also for
solutions on the knowledgebase listing and: to specify your problem
a recovery tool: to get access to your player again
after a sudden fault, step by step,
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http://us.creative.com/products/product.asp?category=213&subcategory=214&product=16424

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