I bought an HP laptop in late May and had the Geek squad set it up for me and ad protection software. There is a Microsoft Word Home and Student 2007 program loaded. It keeps asking me for a product code, but doesnt ask me to buy the product. I am confused as to whether I need to purchase the software, or if it part of my purchase package and Geek Squad just overlooked giving me the product code. A naive question for you, i am sure, but I need clarification.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Sounds like you have a virus from a popup on the internet. You will need some antivirus, antimalware, and antispyware software. Get Malwarebytes, and Superantispyware. Both are free online. Update your anti virus software, unless it is too late. Start the unit in safe mode (press f8 when first booted) and run those programs. Remove all threats. This will take hours, if you can fix it at all. Geek squad time.
Disc Drives can be rented/bought at stores such as Best Buy, Rent-a-center (or some other rental store). Going to a tech support at a place like best buy (Geek Squad) will have people who can re-install your software.
You need password reset software to correct the problem , you will never get past that point if you don't have a password. I know from experience that Geek Squad has this software and can fix your problem
While I have never heard of a printer being incompatible with a specific laptop model, I have heard of geek squad giving bad advice. This situation would be the latter. If you are using Windows Vista or Windows 7 there are some older model printers that may not work up front, but right clicking on the software and selecting properties>>compatibility>>and selecting Windows XP from the dropdown list might help. Also going to the manufacturer website (HP, etc) to find updated drivers for the specific model printer and for your specific operating system may help you out as well. More often than not with Windows 7 simply running windows update will find the drivers you need, as long as you have everything selected to show up in updates and not just the important ones.
Usually you just put the first backup disk in the CD/DVD drive and restart/reboot the computer. If it does'nt boot up you have to go in to the bios settings and change the boot sequence so that it boots from the CD/DVD rom instead of the Hard Drive. When it's finished the restore task you can either leave the bios settings as they are, or change it back to boot from the Hard Drive. Sometimes the backup/restore disks will put the PC back to the same as the day you bought it, which means completely wiping the Hard Drive and reloading the Operating System (Windows) and any programs that where installed at the time the disks were made. If you can run the backup/recovery from within Windows there will be a program in the Programs list on the Start menu. That way you usually keep anything that you have added since you bought the PC and it just reinstalls the Operating System to restore it back to it's original condition.
A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.
Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:
1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows. 2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.
Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.