Question about HP Compaq Presario v3000z Notebook

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Microsoft Word software

I bought an HP laptop in late May and had the Geek squad set it up for me and ad protection software. There is a Microsoft Word Home and Student 2007 program loaded. It keeps asking me for a product code, but doesnt ask me to buy the product. I am confused as to whether I need to purchase the software, or if it part of my purchase package and Geek Squad just overlooked giving me the product code. A naive question for you, i am sure, but I need clarification.

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It is probably a trial software and yes, you would need the code from the software to keep the software licensed, they probably didnt give you the product code because of it being a trial

Posted on Jun 09, 2008

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Posted on Jan 02, 2017

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Geek Squad Backup Disks


Usually you just put the first backup disk in the CD/DVD drive and restart/reboot the computer.
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GEEK SQUAD ON MY HOME COMPUTER?


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ARCHIE


A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

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Can the geek squad fix my dell computer?


Stay away from geek squad.. a bunch of **** with all honesty.. You might get one good tech out of 20. Reply back with an exact model number.

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