Question about HP Compaq Presario v3000z Notebook

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Microsoft Word software

I bought an HP laptop in late May and had the Geek squad set it up for me and ad protection software. There is a Microsoft Word Home and Student 2007 program loaded. It keeps asking me for a product code, but doesnt ask me to buy the product. I am confused as to whether I need to purchase the software, or if it part of my purchase package and Geek Squad just overlooked giving me the product code. A naive question for you, i am sure, but I need clarification.

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It is probably a trial software and yes, you would need the code from the software to keep the software licensed, they probably didnt give you the product code because of it being a trial

Posted on Jun 09, 2008

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Posted on Jan 02, 2017

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I have Microsoft Word 2007 and I am having a difficult time using it because it ask for a product key. I never installed it because when I bought the laptop, the Geek Squad transferred all my document,...


Almost every PC you purchase from Best Buy will have a trial version of Microsoft Office on it. You have to buy a copy of Office if you want to use it.
All you need to do is buy a copy and open it and enter the key provided, no install required unless you need to reinstall it later on.

Aug 04, 2011 | Microsoft Office Professional 2007 Full...

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

1 Answer

HP netbook closed during update, now black screen. No discs to reinstall (no disk drives) really stuck, thanks :)


Disc Drives can be rented/bought at stores such as Best Buy, Rent-a-center (or some other rental store). Going to a tech support at a place like best buy (Geek Squad) will have people who can re-install your software.

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While I have never heard of a printer being incompatible with a specific laptop model, I have heard of geek squad giving bad advice. This situation would be the latter. If you are using Windows Vista or Windows 7 there are some older model printers that may not work up front, but right clicking on the software and selecting properties>>compatibility>>and selecting Windows XP from the dropdown list might help. Also going to the manufacturer website (HP, etc) to find updated drivers for the specific model printer and for your specific operating system may help you out as well. More often than not with Windows 7 simply running windows update will find the drivers you need, as long as you have everything selected to show up in updates and not just the important ones.

Good Luck,

NOLA Tech

Mar 21, 2010 | ASUS G1 Notebook

1 Answer

My new battery won't take a charge. HP Dv1170us


Are you sure everything is plugged in correctly? Look on the cord and make sure there are no "shorts" in it becuase sometimes it can have a "short" circuit to it, even if it's new!

Feb 26, 2009 | HP Pavilion dv1170us (PR425UA) PC Notebook

1 Answer

Geek Squad Backup Disks


Usually you just put the first backup disk in the CD/DVD drive and restart/reboot the computer.
If it does'nt boot up you have to go in to the bios settings and change the boot sequence so that it boots from the CD/DVD rom instead of the Hard Drive. When it's finished the restore task you can either leave the bios settings as they are, or change it back to boot from the Hard Drive. Sometimes the backup/restore disks will put the PC back to the same as the day you bought it, which means completely wiping the Hard Drive and reloading the Operating System (Windows) and any programs that where installed at the time the disks were made. If you can run the backup/recovery from within Windows there will be a program in the Programs list on the Start menu. That way you usually keep anything that you have added since you bought the PC and it just reinstalls the Operating System to restore it back to it's original condition.

Hope this helps.

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GEEK SQUAD ON MY HOME COMPUTER?


You will need to contact the Geeksquad for this or the place it was set up at (if not Geeksquad). This is Fixya.com, we have nothing to do with the Geeksquad.

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Stay away from geek squad.. a bunch of **** with all honesty.. You might get one good tech out of 20. Reply back with an exact model number.

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1 Answer

Icons will not open


Hi gdubb,

There could be many different causes for the symptoms you describe. It could be a hardware problem, corruption of system files or settings, a program (such as protection software) malfunctioning, a virus or spyware infection, or a deeper problem. I would recommend bringing the system into a local Geek Squad Precinct for a diagnostic check - it's likely to be related to a deep problem with the system.

While I'd normally try to offer specific advice, based on the information provided there isn't much I could recommend aside from bringing it into a Precinct for analysis. There are simply too many possibilities based on your description to provide detailed recommendations.

Geek Squad Agent Erik, Badge #2555
Geek Squad Secret Weapon
Go ahead, use us

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If warranty, no body better then Apple. I've heard of good and bad stories from Geek Squad, so I guess it depends what you need.

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