Question about Canon PowerShot SD850 IS Digital Camera

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Canon SD 850 says lens error,

Cannon SD850 IS 2 months old. The lens will not close. When you turn on the camera it says lens error, restart camera

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  • Anonymous Jun 10, 2008

    Same problem--"lens error". I have had camera for 8 months.

  • pitchingkiow Jul 17, 2008

    my lens wont retract and when i turn it on, the screen reads lens error, restart camera. is there a reset button or something to get it to retract?

  • Barry Baker Aug 09, 2008

    The lens on my Canon 850 IS wont retract. Message says "Lens error. Restart camera". I have removed the battery - and the film card - but problem not resolved.

    H E L P!!

    Barry Baker

  • taramissu Aug 17, 2008

    my camera says lens repair

  • fixitCanon Aug 29, 2008

    Hi! I had the same problem.Twice I was able to fix it by tapping the body of the camera on my bed. No luck the third time. I sent it back to Canon and they wanted to charge me 134 dollars to fix it. I know I didn't do anything wrong! Clearly, Canon has a faulty product and will not stand behind it.

    If you have the same problem, I found two websites that are compiling people's complaints. Perhaps for evidence in a class action suit, perhaps to vent. You should add a note too!

  • chops10 Sep 01, 2008

    Same problem for drop or anything like that. I used this camera Canon sd 850IS) about every day since I got it 9 months ago. Now it says "lens error, restart camera" and will not function.

  • soni786 Mar 27, 2009

    Lens error. Restart camera

  • brianjsykes Apr 03, 2009

    The SD850 is prone to this issue having researched this error. I as well have this issue with my SD850. I won't spend $100 on it because I can get a comparable camera for not that much more. Too bad Canon released such a faulty camera:( I won't by another Canon because of this.

  • Anonymous Apr 07, 2009

    I also get the "Lens error, restart camera" message when I turn on my Canon SD850 IS. Mine is already past the warranty, so I guess it's time to buy a new camera.



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There could be a number of reasons for the lens error. ie. . sand in camera, impact damage etc. Typically the lens can be dissasembled and repaired by a competent camera repair technician. If you are certain that you did not damage the camera in any way I would send it back to canon for a warranty repair. If you however think you could have damaged it you are probably looking at around $100 to repair the camera. Hope this helps!

Posted on Jun 10, 2008

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I bought a canon SD 850IS before 15 months back and now i'm getting "LENS ERROR". I didnt damage by dropping down or handling roughly and also i didnt used much.when i start my camera it showing LENS ERROR.... Is there any way to fix this issue by my self or should i take to canon service center?
Please help me....
Thanks in Advance,

Posted on Jun 19, 2008

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The Canon SD 850 has a host of issues. I experienced the lens error on the 30th day of my owning the camera and was able to get a replacement. Then, the replacement, after using just 2 times, would not start or turn on. I sent to Canon and they refused to honor the warranty saying their was water damage. It sat on a dresser, in the box, and was used only twice. They refused to do anything in regards to their so called 1 year warranty and I did not get this camera wet or even near any type of moisture. If I did, I would acknowledge that fact. You can buy earlier versions of this camera and newer versions but you cannot find this camera anymore so Canon knows they had an issue but will not stand behind their warranty.

Posted on Aug 10, 2008

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What you are seeing is a generic stuck lens error message, turning off the camera and turning it on again will not fix the lens unfortunately.

Your lens needs to be cleaned or repaired, and if it cant be repaired it needs to be replaced. There are online places that will do it for a decent price and there are others that overcharge by way too much.

Fixya rules prevent me from giving you a link to anything off Fixya that would help you fix your camera.

Good luck from....

Darntoothysam com

May 01, 2008 | Canon PowerShot SD1000 Digital Camera

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I have the same problem. How do you restart the camera. I have pulled the battery and SD card, but can't get to a menu screen to restart to camera.

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Lens will not close


Your camera is still under warranty, and what you are seeing is a generic message that means there is an error with the lens operation. Please call Canon and have them fix it for you for free!

For others who's cameras are not under warranty, you will need to have your lens repaired or replaced if you get the error messages mentioned above.

A couple solutions would be to either buy a defective camera online and make one good camera from the two if you can do that sort of thing yourself, or secondly have it repaired by somebody.

Don't bother trying to send the camera to Canon (though you can call them and verify what I'm about to say) because they will want $150+ to do the repair for you. Parts are not cheap to buy from them.

I know of one very affordable digital camera repair business... because I own it. The name is Darntoothysam, feel free to check us out, we are on that big auction website also (I don't plug their name for free), our seller ID is 'darntoothysam'. If you Google "darntoothysam" you will find us.

We have your repair listed as a package in our store for about $70. This covers a new lens, and return shipping of your camera! We even give a 45 day warranty on parts and labor. If you think you can use us then please check us out, even if you need to ask more questions then please feel free to contact me.

Hope this helps,

Darntoothysam com

Feb 23, 2008 | Canon PowerShot SD850 IS Digital Camera

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Help please

I'm assuming you have a lens error which is giving you the restart message.
It is kind of misleading, but to restart the camera means to power cycle the camera or remove and reinsert the battery.
If you do have a lens error, if restarting the camera doesn't work, you'll need to get the lens fixed if to remove the error.

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Lens will not close

Defective mechanism, a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes wrong with the camera. You need professional service to fix it.

Nov 11, 2007 | Canon PowerShot SD850 IS Digital Camera

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