Hi can you help , i down loaded new maps for my tom tom one , i have purchased a new memory card as i have no room to install new maps and when i put the memory card in it is showing a red x through a pic of the memory card diagram on start up screen ,
the memory card is 4gb sdhc class 4 , company called integral. is it the card being the wrong one ,
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Most likely you got a hot copy of the maps and it worked fine for a few minutes in the new unit. Check the course of the map because they know if they are purchased new or are being copied. Not saying you did anything wrong just saying the SD card can only be used for one unit. Contact the company and they will set you straight.
If the software crashed whilst updating, you will find that if you try to restore from a complete backup when you switch on next time it will either say you cant use the map or will just freeze, fix re format both the internal memory and the memory card, then find where tom tom home had stored the files, then using windows copy the contents from the 2 folders back into the relitive internal and external card, you will then find that you will get the mesage that you cant use the map, this is because tom tom home doesent always put the map data into the correct folder, to fix this find the licence data and the map data that has been stored on the sd card instead of the internal memory and copy it into the internal memory, before switching off press the reset button, when you switch on you should find that you have a working tom tom
I saved the map on to my computer from the tom tom in Tom Tom Home and installed it on to a new SD card and now it working perfectly. I bought a 2mb SD card for £6.70 put it into a card reader and connected to computer and installed map and it gave me the instructions to put into device (Tom Tom) and switch on to connect then off and back into card reader to finish. Then I disconnected device which is important to do by the way put the new Sd card into Tom Tom and it is workink perfectly. I hope this help others who have problems.
This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card
Connect the device to your computer.
Open the TomTom Home application.
Click on 'Update My Device'.
This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you updat.
get the latest tomtom Home 2.5 application from www.tomtom.com and use this app. to install your new map. you may need to set up a registeration when you visit tomtom, but the map should go on to the device as long as you have room. put everything else i.e. phonebook, music, pictures on to the card.
more than likely, I just purchased a new tomtom sd card on ebay with all the new maps on it, ver.7 got it for a UK seller no problems, did you back it up on your computer? hopfully you did, then you can just connect it to tomtom home and reinstall it.
If you have TomTom that have the slot for SD card, then it should accepted the SD card. The instruction for how to use the SD card is simple, but it is hidden in the TomTom Home, that's why it's difficult to find it. Below are the instruction how to use the SD card.
1. Format the SD card (FAT32) and do not stick the SD in the slot yet
2. Run Backup (connect TomTom device to computer)
3. Disconnect TomTom from computer and turn off
4. Slide the SD into the slot and connect TomTom back to computer (choose "yes")
5. In the TomTom Home menu, Choosen Backup & Restore >>> and choosen Restore
TomTom Home will add all applications to the SD card. So the internal memory still have the applications and the SD card also had the same applications. Everytime you slide the card in, TomTom will automatic detect and use it as its primary storage, if it not detect, you can go to the device menu and pick the device to connect to.
Whenver you take the SD card out, then TomTom will use its internal memory.
You cannot use a sd card from another tomtom. The sd card is coded for each individual device. About the only thing you can do is to purchase a 1 gb card (no larger because it won't be supported). Insert the blank card into your unit and connect it to your pc. Go to my computer and see which drive the tt is. format the card and then open tomtom home. This will load your operating system back onto your card. I don't know if you can download a free map or not. Check the tomtom forums for more information concerning maps.
Hope this helps