Question about Canon CanoScan LiDE 500F Flatbed Scanner

3 Answers

Canon CanoScan LiDE 500F... Problem:

This is an email I received from my son , can you help please

Cannon CanoScan LIDE 500F Win XP Home SP2 2gig Ram 2.46ghz Pentium Problem: When viewing a scanned image there is a 25mm wide grey/black line in the middle from one end of the scanned image to the other. After a further 4 scans the unit failed to operate and a prompt appeared {please slide the lock button to the unlock position and disconnect and reconnect the USB cable to restart} With no success, the unit is connected and working ok according to the device manager and when unplugged the device disappears so there is no problem with the cable or software as I've even tried reinstalling it. Tonyofaustralia

Posted by on

  • shado1 Aug 05, 2008

    i have had the same problem with the Lide 500f switch i had dismantled the scanner and slide the scanner head on its rail right over and started a scan it moved back to home position to give me a message to unlock and reconect so no problem with the motor may be a sensor that alocates if the switch is open or closed



3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have had this problem on a recurring basis for some time. I have found that if I fool with it long enough, unplug USB and close software, wait a minute and replug it will sometimes work as advertised. No reason, cause totally unknown

Posted on Jul 04, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My son tells me he took it to the canon repair depot and was pronounced DOA. this scanner has no screws to open the body,seems to be stuck together with a glue compound, how on earth can this be checked,unless there is an electronic checker that is plugged into the USB port______thanks to all

Posted on Jun 10, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 111 Answers

Ideally, if the scanner can be tried on another computer, that would determine if there is a hardware problem. If the problem persisted on the other computer, then the indication would be a physical hardware issue that would not be fixable at the user level. Just be sure that you have cycled the lock switch a few times leaving it in the unlocked position. Also, for testing purposes, make sure nothing is on the glass when scanning. This is mainly in relation to heavy items such as books. If an item is heavy enough, it could put enough pressure on the scanner glass to push on the scanning element, preventing it from moving and giving a false indication that the unit is locked.

Good luck.

Posted on Jun 09, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Install canoscan LIDE 500F

Hello you can download the driver here:

Its free and remember to select
your current operating system 32 or 64 bit.

Good luck

Oct 12, 2012 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

Canoscan LiDE 500f Driver for linux ubuntu

Stelios: there is no "linux" choice on the link you provide. thumbs down, looks like you haven't even tried dwonloading it, without mention to getting the device to work with the "driver" you suggest.

Feb 19, 2012 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

My scanner ''CanoScan Lide 500F'' does not work with Windows 7 ?
Try that vista driver. I tried some vista drivers for some devices and they worked for me :)

Jul 29, 2010 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

Driver for canoscan LIDE 500F

Here is link to driver. Click on External Mirror 1 to download. Disconnect scanner from usb before downloading and installing the software, connect back only when required by scanner software or after installation.

Jun 08, 2008 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

Cannot TWAIN CanoScan LiDE 500F

What errors do you recieve? Where are you scanning from...what application?

Apr 02, 2008 | Canon CanoScan LiDE 500F Flatbed Scanner

Not finding what you are looking for?
Canon CanoScan LiDE 500F Flatbed Scanner Logo

501 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts


Level 3 Expert

102366 Answers

old marine
old marine

Level 3 Expert

2012 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides