Question about Canon CanoScan LiDE 500F Flatbed Scanner

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Canon CanoScan LiDE 500F... Problem:

This is an email I received from my son , can you help please
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Cannon CanoScan LIDE 500F Win XP Home SP2 2gig Ram 2.46ghz Pentium Problem: When viewing a scanned image there is a 25mm wide grey/black line in the middle from one end of the scanned image to the other. After a further 4 scans the unit failed to operate and a prompt appeared {please slide the lock button to the unlock position and disconnect and reconnect the USB cable to restart} With no success, the unit is connected and working ok according to the device manager and when unplugged the device disappears so there is no problem with the cable or software as I've even tried reinstalling it. Tonyofaustralia

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  • shado1 Aug 05, 2008

    i have had the same problem with the Lide 500f switch i had dismantled the scanner and slide the scanner head on its rail right over and started a scan it moved back to home position to give me a message to unlock and reconect so no problem with the motor may be a sensor that alocates if the switch is open or closed

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I have had this problem on a recurring basis for some time. I have found that if I fool with it long enough, unplug USB and close software, wait a minute and replug it will sometimes work as advertised. No reason, cause totally unknown

Posted on Jul 04, 2008

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My son tells me he took it to the canon repair depot and was pronounced DOA. this scanner has no screws to open the body,seems to be stuck together with a glue compound, how on earth can this be checked,unless there is an electronic checker that is plugged into the USB port______thanks to all

Posted on Jun 10, 2008

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Ideally, if the scanner can be tried on another computer, that would determine if there is a hardware problem. If the problem persisted on the other computer, then the indication would be a physical hardware issue that would not be fixable at the user level. Just be sure that you have cycled the lock switch a few times leaving it in the unlocked position. Also, for testing purposes, make sure nothing is on the glass when scanning. This is mainly in relation to heavy items such as books. If an item is heavy enough, it could put enough pressure on the scanner glass to push on the scanning element, preventing it from moving and giving a false indication that the unit is locked.

Good luck.

Posted on Jun 09, 2008

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