Western Digital Caviar SE WD2500JS (WD2500JS20PK) 250 GB Hard Drive Logo

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Anonymous Posted on Oct 26, 2010

I just bought a Western Digital hard drive (model number wd2500js) to replace my old one in my dell. And for some reason the computer is not reading the new hard drive. All it says is Primary drive 0 and 1 not found and secondary drive 1 not. Can anyone help ????

  • Anonymous Oct 28, 2010

    I can't access windows on my computer. All it would let me do is F1 to reboot or F2 for utility setup. And when I press F1 to reboot it does nothing.

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1 Answer

Brian Sullivan

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  • Western Digital Master 27,725 Answers
  • Posted on Oct 26, 2010
Brian Sullivan
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Have had similiar problems after pulling my hair out replaced all leads
One bad/faulty lead can cause a computer with lots of problems
replace all the leads that attach to your hard drive including electrical extensions + IDE,SATA the ones that attach from your motherboard to hard drive

  • 3 more comments 
  • Anonymous Oct 27, 2010

    When I bought the hard drive it didn't come with the cd or cords. Do I have to install any kind of driver on the computer first before I can use the new hard drive ?????

  • Brian Sullivan
    Brian Sullivan Oct 27, 2010

    no just plug it in and away you go replace all leads that are attached from your motherboard to your hard drive i think it will be the IDE lead which has 40 pins
    but also test the leads that attach to your cd/dvd

  • Anonymous Oct 27, 2010

    Ok. Since my old hard drive was an ATA, I had to buy one of those adapters that plugs into the 40 pin connector on the motherboard.Could this cause a problem when the comuter tries to read the new hard drive. And when I go to my F2 setup utility, under boot sequence the hard disk drive is not installed. Even the drive configuration both the primary, master and secondary slave drives are unknown devices. The only one that is availible is the Secondary master drive - CD ROM. Is there a certain order that the configuration is supposed to be setup ?????

  • Brian Sullivan
    Brian Sullivan Oct 27, 2010

    do you mean a sata hard drive i purchased a sata hard drive to fit my elite group motherboard IDE hard drive but had to get an adapter to reduce 40 pin to 8 pin sata and my computer found the drive i think it is a faulty lead a computer has to have a complete circuit to run or you can go into control panel ,administrive tools ,computer management,device manager, disk drives if you see disk drives expand( )right click you can update driver,scan for hardware changes or click properties to update driver,troubleshoot,roll back driver or select disk managenent and see if you can see your drive

  • Brian Sullivan
    Brian Sullivan Oct 29, 2010

    One bad/faulty lead can cause a computer with lots of problems

    it will not be able to find a hard drive because the lead is faulty

    replace all the leads that attach to your hard drive including electrical extensions + IDE,SATA the ones that attach from your motherboard to hard drive

    make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty or just replace them they are probably old and faulty

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Putting this drive in a dell, I,m Not familiar With the Jumper settings,SSC,PM2, Opt 1, opt2, i,m use to CS, Slave,Master ETC

http://wdc.custhelp.com/app/answers/detail/a_id/1400#jumper

http://www.overclock.net/faqs/99291-info-what-ssc-jumper-my-hard.html
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Need hd parameters to manually install my wd2500js sata drive.

Unless you have specific reason or odd hardware then then for most purpose setting the BIOS on a comuter to AUTO for the hard drive is all that is needed.

If the BIOS fails to see a SATA drive then in most instances there is an issue with the drive itself or it has had the settings changed at a low level.
In both those instances the settings for the drive itself would be of no help to you.

However if you really do need them they are available here.

http://www.wdc.com/wdsearch/?sc=&sl=en-US&sq=WD2500JS&Go=Go
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My computer will turn on and go to the windows boot screen, then go to the blue log on screen. but the log on box never comes up then the monitor, mouse, and keyboard all shut off.

Test your PSU or replace it if your power supply units fan is not working your PSU is faulty

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect/ boot up a computer hard drive

Test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your ((motherboard to your hard drive)) make sure they have a secure connection and are not faulty or just replace them there probably old and faulty

make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty or just replace them they are probably old and faulty ?
hope this helps

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Hi, My previous computer died and I have tried to

you need then to "boot" in the second HD to TRY to look at those files.At start up press F12 and chhose the HD.
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Want to make a slave drive

Hello,

The WD2500JS drive is a SATA drive, these do not have Master/Slave settings each drive connects to its own port.

I hope this helps, if so please rate our solution.

CCL_Tech
Corporate Computer
www.ccl-la.com
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Am I a guess the Board that you are Referring to is a New Motherboard. I have never heard of a Drive Board.

Are you Build a New Computer?

If not and you are just adding a New Drive to a Working Computer, Your Drive may not be Initialized yet. Please attach the Drive to your Computer, Start you Computer, Click on Start, RIGHT CLICK on My Computer, LEFT CLICK on Manage.

Toward the Bottom of this window you will see Disk Management. When you click on this, the Initialization Process will Start. Just walk through the Prompts. When completed, your Computer will recognize the New Drive.
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I guess there is nothing with BIOS since it identify your Western Digital Caviar Hard Drive. Try changing the jumper setting of this Hard Drive by reading the Instruction that comes along when you purchase. Otherwise you can visit the Western Digital website and click on Support-Knowledge BASE...http://www.wdc.com
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