Press the power up button, ok. Press the DIST button once, it shows the laser spot...OK. Press a second time the DIST button and the unit is powering off! same thing all over again...it will not take a distance, otherwise it looks ok

Press the [Menu], [Start] ,and [up arrow ] button four times quickly in this order to make the machine enter the maintenance mode.
The machine beeps for approx. one second and displays " " on the
LCD, indicating that it is placed in the initial stage of the maintenance mode, a mode in which
the machine is ready to accept entry from the buttons.





Press the [8] and [8] keys in this order in the initial stage of the maintenance mode.
(2) The LCD shows the "Reset Laser Unit".
(3) Press the [ ] or [ ] button to select the item you want to reset. The LCD shows.
"Reset-Laser Unit"
"Reset PF-KIT T2"
"Reset PF-KIT T1"
"Reset PF-KIT MP"
"Reset-Fuser Unit"
(4) Press the [OK] or [Start] button, then " *** OK?" will appear on the LCD.
(5) OK: Press the [Start] button to reset the counter of the selected part and returns the
operating procedure (2) mode.
NG: Press the [ ] button to return the operating procedure (2) mode. Then select again
the part which you want to reset by using [ ] button or [ ] button.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

1. Try first to clear the error
   clearing the error may not fix the fault
   Press the *with a circle around it then press 2 and 8 at the same time then press *again /press copier touch button/function/clear/error/ok button then switch off m/c on hope it works
   
   also:
   Additional Functions: Click the Additional Functions button once. Do not hold down.
2. Two and Eight Buttons: Click the 2 and 8 buttons at the same time once.
3. Additional Functions Revisited: Click the Additional Functions button once again. Do not hold down.
4. Copier Button: The System Management screen will open. Click the Copier button on the screen.
5. Function Button: Click the Function button at the top of the screen.
6. Clear Button: Click the Clear button on the screen.
7. ERR Button: Click the ERR button to highlight it.
8. OK Button: Click the OK button at the bottom of the screen.
9. Power Off/Power On: Power the unit off and back on using the switch on the side of the unit. The error will be cleared.
10. Restart eCopy:Once the unit is back up, restart the eCopy machine.
    From:
    https://www.question-defense.com/2008/11/10/canon-imagerunner-error-code-reset
    

This is due to Polygon Motor Error in the Laser Unit.
Pls try one of these:
1. Input the correction value of the laser unit correctly.
2. Check the harness connection of the laser unit. Try re-connect them.
3. Replace main PCB Assembly.
4. Replace the laser unit.

Switch on your printer.
Press and hold the * key.
Press the # key and release both keys.
Display should say Enter Special Key Combo
Press and releasethe key in sequence 1, 2 and 3 buttons.
display says "support" R0631M

Press and release the right arrow button until the display says " System Configuration Menu".
OK button.
Display should say Hardware failure status. If not there already, Arrow Key over to Hardware failure status
Press and release the OK button.
Display should say Hardware failure status: Clear. Press OK to clear.
Press and release the OK Button. Message changes to Hardware failure status Cleared. Press Cancel to continue.
Press and release the CANCEL button as many times as necessary, so that, either the Welcome to Photosmart Express screen appears, or, the Ink System Failure screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

Turn the unit on. The printer may display message USE POWER BUTTON TO SHUTDOWN THE PRINTER followed by PRESS OK TO CONTINUE. Press OK. The Printer will start the ONE TIME INK INITIALIZATION PROCESS. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page..

Hi.

The code means Ink System Failure. First disconnect power cord to reset the printer and test using different cartridges.

If that does not work try the procedure below:

"Press and hold the "left arrow" key.

Press the "Setup" key and release both keys.

Display should say "Enter Special Key Combo"
Press and release the "OK" button

1. Press and release the right arrow button until the display says "System Configuration Menu".
2. Press and release the "OK" button.
3. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
4. Press and release the "OK" button.
5. Display should say "Hardware failure status: Clear. Press OK to clear".
6. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
7. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
10. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
11. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use.

NOTE: If the error is still there, or reoccurs replace the unit."

Procedure from http://www.fixyourownprinter.com

Solution 1:

• Push "OK", "Cancel", "Black" and "Color" all at once while turning the printer off.
• Turn it back on.
• One more time: push "OK", "Cancel", "Black" and "Color" all at once while turning the printer off.
• Turn it back on.

Solution 2: Resetting the product:

• Without turning off the product, disconnect the USB cable from the rear of the product.
• Remove the cartridges from the product.
• Wait for the "Insert Cartridges" message on the control panel.
• Disconnect the power cord from the back of the product.
• Wait 60 seconds.
• Reconnect the power cord. If the product does not automatically turn on, press the Power button.
• Reinsert the cartridges, and then close any open doors on the product.
• If you receive a prompt to print a calibration page, do so.
• Reconnect the USB cable to the rear of the product, and then try printing again.

Solution 3:

• 1. Get the unit into the "Support Menu" by following these steps: Press and hold the "*" key. Press the "#" key and release both keys. Display should say "Enter Special Key Combo". Press and release in sequence the "1", "2" and "3" buttons. Display should say "Support"
• 2. Press and release the right arrow button until the display says "System Configuration Menu".
• 3. Press and release the "OK" button.
• 4. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
• 5. Press and release the "OK" button.
• 6. Display should say "Hardware failure status: Clear. Press OK to clear".
• 7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
• 8. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. DO NOT TRY TO PRINT AT THIS STAGE.
• 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
• 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
• 11. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
• 12. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
• 13. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
• 14. If the error is still there, or reoccurs replace the unit.

A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.

1. Press and release the “OK” button.
2. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
3. Press and release the “OK” button.
4. Display should say “Hardware failure status: Clear. Press OK to clear”.
5. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
6. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
7. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
8. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
9. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
10. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
11. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
If the error is still there, or reoccurs replace the unit

Hi there
Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.
Solution 2:
1. Press the On button to turn the printer off.
2. Unplug the power cord from the back of the printer.
3. Remove all the ink cartridges.
4. Wait two minutes.
5. Plug the power cord into the back of the printer.
6. Press the On button to turn the printer on.
7. Install the ink cartridges when prompted.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks

Hi,

Try the following steps to resolve the issue,
1.) Press & hold the * key
2.) press the # key & release both the keys.
3.) Display should say Enter Special Key Combo - Press & release in sequence 1,2 & 3 buttons.
4.) Press and release the right arrow button (or the right arrow icon on touch screen displays) to look for the System Configuration Menu then press OK.
5.) Press and release the right arrow until the Ink Initialization status is displayed.
6.) Press and release the OK button.
7.) Display should say Ink Initialization status: Clear. Press OK to set it.
8.) Press and release the OK button ONCE. (This is very important; do not press the OK button for a second time).
9.) Press the cancel button three times to leave the support menu.
10.) Unplug the unit from the power supply and wait 10 seconds.
11.) Plug in the unit, Follow the on-screen instructions, the unit will initiate the initialization cycle.

Thanks,

Fame..