Question about Philips Audio Players & Recorders

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Everytime I reset my philips gogear HDD6330 there are still folders in the player and I want to just delete everything, reset my mp3 player and be able to load songs on it again. everytime the first song begins to sync all of a sudden it either freezes up windows media player or says "there is an unknown error" with the file. What should I do?

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Use the Device Manager to "repair" the device. This will delte all your songs and start you from scratch. If you have Windows Media Player 11 installed on your computer, uninstall it and rollback to Media Player 10 - this was most likely the original source of your problem. Go to and enter your model number in if you don't believe me (and for instructions on rolling back).

DO NOT DELETE THE FOLDERS, or your Mp3 player will be gone beyond repair. There are critical files in there.

-Tha Mp3 Doctor

Posted on Jun 09, 2008


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1 Answer

My gogear facing hanging problems many times,so what should i do?

Press the reset button on the back. If that does not work then you need to reflashthe firmware. This is done by downloading the flashing tool and new firmware off the Philips website. Make sure you backup all our music because reflashing will delete everything. Thanks for using Fixya. ~WEBMASTER21

Dec 06, 2009 | Philips GoGear HDD6330 MP3 Player

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I want to delete some videos, pictures, and songs off GoGear 8GB||type=CONSUMER||locale=gb_en||mode=prods||item=FLASH_AUDIO_PLAYERS_SU||page=1||show=50&xsl=search_result.xsl

Mar 26, 2009 | Philips GoGear HDD6330 MP3 Player

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I cant download music to my gogear

That player is totally and completely incompatible with Windows Media Player 11 - go to Philips website if you don't believe me.

-Tha Mp3 Doctor

Dec 27, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer


Have you tried to delete them in the philips hard drive. Go my computer - Philpis gogear - music . and i think your songs are there in the folders. just delete them from there. and if you want to delete all of your songs then in the settings should be something like format on erase or something like this. My gogear is bricked so i cant actually look.

Aug 12, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Frozen screen

The fault could be down to firmware or a faulty hard disk.

First of all, install and run the Philips Device Manager from the product CD.

Connect the player to the power supply and PC.

If the player is recognised by the PC, select the repair/restore option in Philips Device Manager, and follow the on-screen prompts.
This will format the player and re-load the firmware. NOTE: THIS WILL DELETE ALL TRACKS ON THE PLAYER.

If this doesn't help, or the player is not recognise, then the following might work:

Download the factory software from the following link:

Unzip the file to a new folder on your desktop, and open the folder to show the installation files and folders.

Connect the HDD6330 to the power supply and the PC. Before the HDD6330 registers on the PC, press and hold [VOL+] & [POWER ON] to reset the player.
As soon as the player resets, press and hold [VOL-], until PC recognises the player as a removable drive.
Player will show the connection icon on screen but without the bar and battery indicator at the top of the screen. You may need to try this several times to get it right.

When the player shows as "GOGEAR" or "MDJUKEBOX", right click on the drive from My Computer and click format. Click on "Quick Format" and complete the process.
If the player does not allow you to access or format the hard disk, then the disk is probably faulty.

Copy ALL of the files from the new folder exactly as they are (not including "New Folder", into the HDD6330.
When the copy process has completed, safely remove the HDD6330 from the PC, but leave connected to the power.

The player will restart and eventually show "Burn Success"

Press and hold [VOL+] & [POWER ON] to reset the player. The player will restart as normal, and hopefully go into the main menu.

If this still doesn't work, but the process worked ok and the player still froze on "Loading" then the PCB is probably the cause.

You can obtain a replcement from
They are not listed on the site, but they definitely have them available. Unfortunately, they don't have the PCBs for the HDD6330.
Go to the about us page and contact them by phone or e-mail.

May 10, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

I want to remove some music from my file on my mp3 player how do i do this

You can either run the Philips Device Manager and restore / repair the player, which will delete everything, or delete individual tracks from within Windows Media Player, in the right hand window.

Mar 08, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Philips GoGear 30 GB HDD6330 Won't Turn on.

Try a soft reset by pressing and holding [VOL+] & [POWER]
whenever this happens, then try powering up again.

If this doesn't work, it could be corrupt firmware. Run the Philips Device Manager software (on the product CD). Select the Restore / Repair option and follow the on-screen prompts.

This will format the player and re-flash the firmware.

Note: ALL tracks will be deleted from the player.

Mar 07, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Philips GoGear HDD6330

If you are running windows xp, once you hook up your mp3 player windows media will atuomatically pick it up and you won't need a CD for software.

Jan 08, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

GoGear HDD6330/17, freezing


Try to reset it by pushing the "up"button and volume "up" and holding them at the same time. Then turn it back on.

Dec 16, 2007 | Philips GoGear HDD6330 MP3 Player

1 Answer


press & hold the off button at the same time as the volume up button & it will reset. Mine did the same thing.

Oct 17, 2007 | Philips GoGear HDD6330 MP3 Player

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