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Canon Pixma MX700 Scanner Problem

JGM2000 on Jun 09, 2008

" "
I tried to scan anything and a window will come out: Computer cannot communicate with scanner, ERROR .............. I've tried all drivers, rebooting, uninstall, reinstall, everything!!!!! didn't work
I use an iMAC.... I sent an email just minutes ago to canon support. 
So far, I'm extremely dissatisfied with Canon....
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Same Problem

Mar 25, 2009

-   I had exactly the same problem and solved it by using Winows Photo to import scanned documents from the AIO to my desktop. This solution seems to require a few extra steps: I wud like to simply place a document in the feeder then transmit it to the computer for storing or attaching to an e-mail message. The solution works, however so I fully recommed its implemenetation.-   Guest

Mar 21, 2009

-   i have the same problem a error message comes up saying scanner can not communicate with computer every thing else works fine-   shandy203

Jan 20, 2009

-   scaner dont conect with windows
-   kiev_24

Dec 10, 2008

-   Mine actually did scan (twice) but then I started getting a message "computer can not detect scanner."

-   Guest

Nov 11, 2008

-   I cant scan-   torresteam4l

Best Solution

posted on Jun 18, 2008
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
running vista and 2 PC's, neither work using network scan utility the scanner doesn't show up on the list.

Solution #2

posted on Jan 11, 2009
Very Helpful)

BrianFitz

Rank: Apprentice 
Rating: 100%, 1 votes
I was having the same problem, and thanks to the person who posted solution number two which simply highlighted the fact that the apparently software that came with the Canon Pixma MX700 unit is not compatible with Window Vista.

The reason I was confused is because the printer was working perfectly fine across the network, but when I went to scan my computer would tell me that it can't communicate with the scanner. I'm thinking ... "well since you can communicate with the printer, you should be able to communicate with the scanner, after all, they're the same device!"

As a workaround, I used a third party program to do the scan (in this case, Photoshop) and everything worked fine. If you have Photoshop, just go to file > import to start the scan. If you don't have Photoshop, I would think whatever program you are using for image editing may have the same functionality.

Hope that helps,
Brian
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Solution #3

posted on Oct 10, 2008
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
I looked in the ReadMe file for the mx700. It said that Vista will not allow the canon software to scan, that you have to use Windows instead. I opened my windows photos program, and hit import from scanner off of the file menu. You have to tell it to import in color and from the flatbed (or feeder if you like) and it works fine now. Thanks very much, Windows, for making that executive decision for me!

Solution #4

posted on Aug 11, 2008
Not Rated)

cpd1511

Rank: Apprentice 
Rating: 0%, 0 votes
I had mine hooked to an accessory USB2 Card. I moved the cable to one of the "main" usb ports on the motherboard and all is well again. Good luck!
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Solution #5

posted on Jun 13, 2008
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Can you switch to a network install? My local windows clients worked fine, but now have 1 vista and 3 xp on the LAN - the "network scan utility" works for us - might be worth a shot. good luck to you both.

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9 Other Users Have The Same Problem - Continued

Comment by Guest, posted on Oct 26, 2008

my scanner won't scan for Canon Pixma it says cannot find scanner closing

Comment by ariel731, posted on Aug 11, 2008

We got an ERROR 5100 on ours when someone tried to fax us 3 pages in "color" rather than the usual "black and white." Which doesn't make sense, because we have the option to fax and receive faxes in "color." After that happened it's stuck in the ERROR 5100 sense June 5, 2008, and we haven't been able to use our printer sense; it's now Aug 11th, 2008. Which is very frustrating sense we paid so much for this.

Please help fix this!

Comment by cgin68, posted on Jun 26, 2008

I have the same problem. I have tried everything.... Any solutions would be welcome.

Comment by Guest, posted on Jun 13, 2008

same problem for me .... I use Macbook pro and having extreme difficulty trying to get the scanner to communicate .. very annoying 

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