Question about Canon PIXMA MX700 All-In-One InkJet Printer

6 Answers

Canon Pixma MX700 Scanner Problem

I tried to scan anything and a window will come out: Computer cannot communicate with scanner, ERROR .............. I've tried all drivers, rebooting, uninstall, reinstall, everything!!!!! didn't work
I use an iMAC.... I sent an email just minutes ago to canon support. 
So far, I'm extremely dissatisfied with Canon....

Posted by on

  • 7 more comments 
  • Anonymous Jun 13, 2008

    same problem for me .... I use Macbook pro and having extreme difficulty trying to get the scanner to communicate .. very annoying 


  • cgin68 Jun 26, 2008

    I have the same problem. I have tried everything.... Any solutions would be welcome.

  • ariel731 Aug 11, 2008

    We got an ERROR 5100 on ours when someone tried to fax us 3 pages in "color" rather than the usual "black and white." Which doesn't make sense, because we have the option to fax and receive faxes in "color." After that happened it's stuck in the ERROR 5100 sense June 5, 2008, and we haven't been able to use our printer sense; it's now Aug 11th, 2008. Which is very frustrating sense we paid so much for this.

    Please help fix this!

  • Anonymous Oct 26, 2008

    my scanner won't scan for Canon Pixma it says cannot find scanner closing


  • torresteam4l Nov 11, 2008

    I cant scan

  • Anonymous Dec 10, 2008

    Mine actually did scan (twice) but then I started getting a message "computer can not detect scanner."



  • kiev_24 Jan 20, 2009

    scaner dont conect with windows

  • shandy203 Mar 21, 2009

    i have the same problem a error message comes up saying scanner can not communicate with computer every thing else works fine

  • Anonymous Mar 25, 2009

    I had exactly the same problem and solved it by using Winows Photo to import scanned documents from the AIO to my desktop. This solution seems to require a few extra steps: I wud like to simply place a document in the feeder then transmit it to the computer for storing or attaching to an e-mail message. The solution works, however so I fully recommed its implemenetation.

×

6 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I was having the same problem, and thanks to the person who posted solution number two which simply highlighted the fact that the apparently software that came with the Canon Pixma MX700 unit is not compatible with Window Vista.

The reason I was confused is because the printer was working perfectly fine across the network, but when I went to scan my computer would tell me that it can't communicate with the scanner. I'm thinking ... "well since you can communicate with the printer, you should be able to communicate with the scanner, after all, they're the same device!"

As a workaround, I used a third party program to do the scan (in this case, Photoshop) and everything worked fine. If you have Photoshop, just go to file > import to start the scan. If you don't have Photoshop, I would think whatever program you are using for image editing may have the same functionality.

Hope that helps,
Brian

Posted on Jan 11, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had mine hooked to an accessory USB2 Card. I moved the cable to one of the "main" usb ports on the motherboard and all is well again. Good luck!

Posted on Aug 11, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

First, go to the windows directory and look for the Twain32 subdirectory. Delete any competing scanners listed. You may have one from an old installation. Disconnect any other printers from the computer, unplugging the USB cord. Best if you unplug all devices except for the mouse and keyboard. Make sure in the device manager there are no yellow exclamations or red marked items (showing conflicts or unworking devices). If there are, uninstall the devices by right clicking them. Uninstall the canan printer/ scanner via the add programs in the control panel. Then reinstall the canon printer/ scanner. Unplug the canon scanner while installing the software until prompted to connect it. Then go to the canon Navigator, which will be in the utilities directory in the start "all programs." Rt click the Navigator and run it as an adminstrator. By now it should work. If it only works when you rt. click it and run as administrator, rt click and go to properties and check that you always want to run it as an administrator. Sometimes this last step is necessary even though the user is an administrator. Thank Vista for all security hassle. I got this by looking through their knowledge base and talking to technical support. It took a lot of work. Let me know if this works. hatchstan@gmail.com

Posted on Sep 01, 2009

I looked in the ReadMe file for the mx700. It said that Vista will not allow the canon software to scan, that you have to use Windows instead. I opened my windows photos program, and hit import from scanner off of the file menu. You have to tell it to import in color and from the flatbed (or feeder if you like) and it works fine now. Thanks very much, Windows, for making that executive decision for me!

Posted on Oct 10, 2008

Running vista and 2 PC's, neither work using network scan utility the scanner doesn't show up on the list.

Posted on Jun 18, 2008

Can you switch to a network install? My local windows clients worked fine, but now have 1 vista and 3 xp on the LAN - the "network scan utility" works for us - might be worth a shot. good luck to you both.

Posted on Jun 13, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I am having problems making my scanner work - I can't scan a document from the printer/scanner/fax/copier to my laptop


How is the all-in-one connected to your computer? What OS are you using? Did you install the full software, basic drivers or the OS drivers? Are you starting your scan from the computer or the buttons on the all-in-one? Is this a newly installed printer or one that has been used several times with this computer?

The Photosmart C7180 can be used with a USB connection, wired ethernet network, wireless network, bluetooth or PictBridge. For a Mac OS, only the USB connection will work.

If you need the drivers, see http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1153754& and select your OS.

If you connected the all-in-one to the computer via a USB connection before installing the software, you may have an OS driver that does not include the scanner driver. Disconnect the USB cable then uninstall the driver. Then install the HP driver. If you do not install the full software, you will not be able to use the buttons on the scanner to launch a scan. You'll have to start the scan from the computer.

If you have the full software, the HP Solution Center is installed. This includes a monitoring program that should run when you start your computer. This listens for the press of a button on the scanner and launches the appropriate part of the HP software. However, you need to set the button destinations in this software first. I recommend manually scanning at least once to set the appropriate resolution and destination folder for your scans. Then in the Solution Center, click Settings, Scan Settings, Button Settings and then Front Panel Scan Buttons. Set these based on your default settings.

If this all-in-one has been working previously, check your connection. Scanning requires bi-directional communication with the computer and can fail even when the printer works. Try a new USB cable and a different port, if you are using that connection. If you are on a network connection, check that the firewall isn't blocking communication. (Temporarily disable the firewall to check.) In Windows, check the Devices and Printers (Win7's name) control panel and check if the scanner is a listed device. Right click on it and check the properties and status. (All-in-ones are often listed twice - as a printer and as a scanner.) HP offers a diagnostic program, http://h10025.www1.hp.com/ewfrf/wc/doclink?lc=en&cc=us&product=1153754&tmp_docname=c02114802 , to check for issues with the scanner.

Try manually scanning with another program than the HP software. Windows includes some options that will acquire scans. XP, Vista and Win7 all include Paint (File > Import from Camera or Scanner > New Scan). Windows7 (and some versions of Vista) include Windows Fax and Scan (click New Scan). If you have the Microsoft Live software, you also have Windows Photo Gallery (works like Paint).

If you are connect the all-in-one to a USB print server, the scanner probably won't work. Try a different type of connection.

If you are using the all-in-one on a network, make sure that the network is up and the printer has an IP address. I've seen routers lose their connection for various reasons. (Rebooting both the modem and router sometimes cures the problem.)

Please add more information on your specific scanner problem and I'll try to provide specific suggestions.

I hope this helps.

Cindy Wells

Apr 09, 2012 | HP Printers & Copiers

1 Answer

My scanner doesn't communicate with my computer but my printer does


Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.

If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner.
2. Under the Category of Imaging Devices - Check for Epson Product name.

If IMAGING DEVICES is listed, test the scanner from PAINT as follows.
If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.

Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:

1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
2. Click on FILE then select FROM SCANNER OR CAMERA.
3. Choose COLOR PICTURE.
4. Scan.

If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.

To restart this process please follow the steps listed bellow.

1. Click on Start > Control Panel > Administrative tools
2. Double-click on Services to access the list of available services.
3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service.
4. Select the STOP option.
5. Click the START option to restore the service.
6. Try scanning again into Paint.

If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.

If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.

If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.

Nov 11, 2011 | Epson WorkForce Printers & Copiers

1 Answer

I am able to print again but cannot scan . Can someone help me ? I have the disc and have uninstalled and re installed the program...


Since you have a USB connection, try a new USB cable or connecting to a different USB port. Make sure that you have the Epson utilities and drivers for your version of Windows 7 installed. (To check if you have the 32-bit or 64-bit OS, click Start > Control Panel > System and Security > System. If the version title ends with x64, you have the 64-bit OS. Otherwise it's the 32-bit version.) You can find the drivers for printers from Epson.com. Click on the Drivers and Downloads tab at the top of the page. Then select your printer. (I've seen two versions of your request - one listed the printer as the ESP 3 and another added it was the 310. The only 310 all-in-one that I was listed at Epson was the Workforce 310. Please clarify this.)

If you installed a generic OS driver, you may only have a printer driver. Unplug your USB cable and uninstall this generic driver before attempting to install the Epson software. To launch scans by pressing the buttons on the scanner, you will need the Epson monitoring software running and the destinations for the buttons set up. Start your scans from your computer first.

Windows Fax and Scan and Paint are included in the Windows 7 software (except in the Starter version) and will acquire scans if the scanner driver is installed. Fax and Scan: New Scan. Paint: File > Import from Scanner or Camera > New Scan. Photo Gallery in the Windows Live software can also acquire scans. Trying one of these alternatives may give a better idea of what your error is.

Windows may not think a scanner is installed or a communication issue may be at fault.

I hope this helps.

Cindy Wells

I hope this helps.

Cindy Wells

Oct 12, 2011 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

Everytime I try to scan a document the scanner keeps saying "Cannot recieve Application List".. What Do I Do?


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Disconnect your printer from your computer. Reboot your computer. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Try to scan again.
If that doesn't help, try to reinstall the printer driver to repair any possible corrupted files necessary for Lexmark printer communication and processes.

Jun 26, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

I have installed the update for the scanner to work with Windows 7, and now I can't print anything. The error message comes up that says the printer cannot communicate with the computer. I have tried all...


Unplug the printer from your computer first. Then, I suggest you uninstall the Lexmark software following the instructions on this link: http://bit.ly/cu3xvM. After rebooting pc, check if your Windows 7 is running on 32-bit or 64-bit operating system by going to the Windows logo Start menu > right click on Computer > Properties. To reinstall, download the driver using this link: http://bit.ly/d7Y1Sz (for 32-bit) or this link: http://bit.ly/ccQxge (for 64-bit). If computer will be looking for the Lexmark OCR software when scanning, just insert the installation disk that came with the printer to install the software. Thanks

Aug 19, 2010 | Lexmark X4690 Wireless InkJet Printer

1 Answer

I cannot scan to my computer from the Canon MP210 printer/scanner. I have the document in place but when I push the scan button, I get no response. I can print from the computer to the printer, so...


The scanner uses different drivers, so that could still be an issue.
Please go to the canon support site for your printer here, search "scanning" and choose from the results the "error: cannon communicate with scanner." You'll see a series of links like the following, with detailed instructions to resolve this problem.
Issue: ERROR: Cannot communicate with scanner...

1. Connect the USB cable directly to a USB port on the computer 2. Disconnect and reconnect the USB cable to ensure a secure connection 3. Disconnect other device and reboot computer 4. Press the ON/OFF button to power on the multifunction device 5. Search for USBSCAN.SYS to install scan driver 6. Start the WIA (Windows Image Acquisition) Service or Stimon 7. Uninstalling / reinstalling the MP210 drivers (Windows)

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jul 08, 2009 | Canon PIXMA MP210 Photo All-In-One Printer

Not finding what you are looking for?
Canon PIXMA MX700 All-In-One InkJet Printer Logo

12,486 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

old marine
old marine

Level 3 Expert

1461 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...