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you must first download sync and install to your pc then connect the phone to pc, when you will instal to your pc it will install to your ppc automatically you will get the software at isohunt.com and type ppc application
hard reset the phone - do this by syncing first, then hard reset the phone by:
1 taking out the battery,
2 then reinserting WHILE holding down the send and end buttons. 3 then re-sync your info back on and...voila!
You Will need to Hard reset the phone but make sure you back up your info first, because a hard reset will delete all info. To Hard reset the phone hold the two Soft keys which of Dots on them and then while holding those buttons press the reset button located on the bottom of the phone by the Charging port.
Press both the right and left softkeys on the front of the phone while you are pressing the 'soft' reset button on the bottom of the phone. Press Y and then the space bar, let the phone reset and follow prompts, after 3 seconds, it will install the sprint software. I recommend a soft reset after that. Sync, and you're ready to go again!