Question about Sony Cyber-shot DSC-H7 Digital Camera

3 Answers

Sony cyber-shot DSC-H7

After about 10 months of superb quality photos, suddenly about 1/4 of my photos are broken files. Either nothing downlaods for the fram, or it will have anywhere from 1 to 4 lines crossing it with various stages of exposure and sometimes from one line to the next the object will be displaced. The lines are mostly horrizontal, but also happen vertical--like your shot took place between two frames.
Do I have something set wrong in my camera settings? Or is my camera in need of repair?
Thanks,
Sue

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  • 3 more comments 
  • MsSueMB Jun 09, 2008

    This is NOT a printing problem. The file itself is corrupted.

  • MsSueMB Jun 09, 2008

    This is not the memory card...I tried another--same thing. The problem is with the file...you can see it on the camera image before ever downloading to computer.

  • MsSueMB Jun 09, 2008

    They are already corrupted ON THE CAMERA.

  • MsSueMB Jun 09, 2008

    Can't seem to do soft...and can't get initialize choice by pushing the up and down...no luck.

  • MsSueMB Jun 11, 2008

    Ahhh...I have a new wrinkle to add...When the camera was new I took a few photos without my memory card and used the internal memory. They have remained there all this time. Yesterday I downloaded those photos along with my new ones on memory card. Guess what. You guessed it, the old photos were about 25% corrupted just like the new on memory card! So does this mean that the problem is with my software of computer? Or does it mean that the problem is with the camera in the transferring process?
    Thanks,
    sue

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3 Answers

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  • Master
  • 2,035 Answers

If its within one year you get it service by the company this seems to hardware failure, try to reset the factory mode if this does not work, if within warranty you need to contact the Sony and get it fixed..................................if any manual opening of the camera you lose the warranty ,

To contact support:

http://esupport.sony.com/US/perl/model-home.pl?mdl=DSCH7&region_id=1

Posted on Jun 09, 2008

  • Anand Kumar
    Anand Kumar Jun 09, 2008

    If the files are corrupted when transfered to computer you need to reinstall the sony software again in your computer and transfer the data..........Try using online driver:

    http://esupport.sony.com/US/perl/swu-lis...


  • Anand Kumar
    Anand Kumar Jun 11, 2008

    Then you need to contact the company and get it serviced as its in warranty.......

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  • Master
  • 6,966 Answers

Hi,

Offhand, I think that what is needed is simply a re-format of the memory or worst case, replace the memory card. I sincerely doubt if it is a hardware problem of the camera which should otherwise be a common fault to all the pictures taken. I understand that "format" is a built-in feature of this model (as in most other digital cameras).

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Jun 09, 2008

  • Louie  Role
    Louie Role Jun 09, 2008

    An alternative is to try using a memory card reader (should you have access to one) to access the picture files and not straight from camera to PC.

  • Louie  Role
    Louie Role Jun 09, 2008

    Hi again,

    Appreciate the postback and additional information.

    Try a soft reset, press on the menu button for at least 30 seconds; or re-initialize the camera (set to default) Select [Initialize using the up/down, left/right button then press the circle. The message "Initialize all settings" should appear. Select [OK] with up button, then press again the circle. The settings should be revert back to facotry defaults.


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  • Master
  • 868 Answers

Have you replced your ink cartridgers? This is a printing problem. On your viewing screen is the problem there?

Posted on Jun 09, 2008

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