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The pictures and videos to not open, only a red "X".

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Hello there.

Please confirm exactly which pictures or videos will not open. Is this a problem with viewing files on the Internet, like youtube.com? or video files downloaded? Files from a mobile phone?

If you write back and let us know what exactly you are having trouble with, we can find out how to get it working.

Posted on Jun 09, 2008

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X? which media player are you useing and what codecs do you have?

Posted on Jun 09, 2008

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Get online and got to www.google.com In the google search box type: "HP Support" or "Compaq Support" (without the quotes and put your manufacturer name before Support). Look for downloads and drivers. Enter your model number and operating system when requested. Look for Manuals and search them for Factory Restore or System Recovery.



Why not just kill the virus or do a System Restore which will allow you to select a Restore Point (date and time) before you got the virus. System Restore will not delete your data, documents, music, pictures, videos or programs (unless the program was installed after the restore point you selected). System Recovery or Factory Restore will delete everything and set your computer back to when you first purchased it.



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