Dell 2600 TV No Power

Solution #4 posted on Sep 04, 2008

Blonde7000
Rank: Apprentice
Rating: 0%, 0 votes
I have written to dell about this faulty TV not powering up and find it unbeleivable that they cannot tell you what component has failed on the Power Supply.
It's all very well replacing them with new ones.

This means that Dell are responsible for allowing faulty TV Sets to be dumped into the Environment.

It also means that Dell are responsible for allowing people to remove the backs from these TV Sets and exposing themselves to dangerous voltages.

Why should their customers have to pay for phone calls.

I put in a complaint on their web site and got asked rediculous questions about Customer Numbers and Tag Numbers etc.

It took me nearly 2 months of writing and asking what was the problem with these TV Sets.

Here you have a lot of people with the same fault which proves conclusively that their is a common component failure and there are web sites like this where everyone is complaining about Dell.

That announcement by Dell (Above) is total rubbish.

Why doesn't Dell announce what is wrong with these TV Sets so that people like myself can repair the set.

If it is a Capacitor or a resistor, why doesn't Dell say "What Value it is and what it's circuit reference number is?

If it is an IC Why doesn't Dell say What IC has failed and where one can be obtained, instead of this Dump the TV Set into the Environment attitude.

If Dell doesn't know what's wrong with this TV Set by now, then they seriously want to stop dealing with the public and the Public want to refuse to have anything to do with them,

I have had this Power Supply Board out of this TV set for more than a year wanting to know what component has failed so i can replace it and get this TV Set working?

It is a very simple question?

After all this time of writing they admitted that the Dell TV26 is manufacrtured by Samsung.

I wrote to Samsung and they deny the TV Set is manufactured by them.

Either Samsung or Dell is lying to the Public and i want to know the Truth.
What exactly is wrong with this TV Set with regard to it's Power Supply so i can fix it myself?

I can confirm that Dell is the worst Company that i have ever come across in my life and have caused me nothing but grief and i have had enough of them.

I would be happy if they went into liquidation after the way they have treated me.

The Idiot that wrote that above failed to announce what it is that is wrong with this set and as a result in summary:

Dell doesn't care about creating waste into our Environment.

Dell doesn't care about putting it's customers through a communications nightmare and even making them pay for phone calls.

Dell blames another Company (Samsung)

Dell fails to announce to the Public what components have failed within the DELL TV 26 Power Supply.

Dell has the worst user friendly web site i have ever seen in my life.

Dell has no Email contacts to put questions to it's company about faulty Products such as this.

Dell doesn't care less if one or more of it's customers gets electrocuted by messing around with these TV Sets.

I pray that no one ever deals with this Company again because all this was pointed out to them in all my emails and i could not get a straight answer from them.

This TV Set belonged to my Father who passed away recently and Dell couldn't careless about that either.

http://www.dellcommunity.com/supportforums/board/message?board.id=si_hmtheatre&thread.id=2509