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The unit (less than a year old) was working fine the day before. There are no sounds or signs of life; the only one (of the 5) blue lights on the lower left of the keyboard that lights, does so when I plug in the PC to AC power.
Holding down the "ON" key, or repeatedly clicking it, have no effect.
A call to Toshiba's customer support led them to diagnose the problem as a dead ("noncharging") battery; they are sending me a free new replacement, since the PC was still under warranty.A call to Toshiba's customer support led them to diagnose the problem as a dead ("noncharging") battery; they are sending me a free new replacement, since the PC was still under warranty.
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Motherboard Replacement needed most Likely..
Toshibas are known to run very hot...
and over time it might have caused a Short in your Motherboard..
Try connecting laptop to an external video source to see if it is a bad video card.... but I am leaning towards motherboard.... The DC Jack is probably not your problem being that when plugged into AC Power source.. It Lights up a Power Light On the Laptop... which indicates, power supply "good"
I thought You said you attempted to power on the laptop with battery out and AC plugged in and it wouldn't boot????
If that is the case... a battery is not going to fix it.... which is what I was Explaining in previous post.. I thought You said you attempted to power on the laptop with battery out and AC plugged in and it wouldn't boot????
If that is the case... a battery is not going to fix it.... which is what I was Explaining in previous post..
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There are a few things which could cause the problem that you describe. However, as your laptop is less than a month old go back to the vendor/shop where you bought it and get them to sort it out. Take your receipt with you.
You have an automatic 12 month warranty with a new item. Don't try and do anything yourself as this may invalidate the warranty.
The onus is on the vendor. They either have to give you a new unit, refund your money or repair/refurbish it.
This may sound like a cop-out but you'll find that vendors are very helpful indeed. Laptops aren't easy to repair by yourself .. so .. let the vendor sort it out. Consumer law is on your side.
A few years back I bought a brand new laptop in a computer superstore. When I got it home it didn't work. The next day I went back to the superstore and there in the queue at the customer service desk was a woman who had bought an identical model the previous day .. and it didn't work. All sorted out within minutes.
Roland how old is the computer ? computers get old fast.HDD has a exspected life of 5 years PSU also.what causing it you ask lots of use.and how it's used
Blue screen means either no signal (if unit has rear connections hook a DVD etc to one and go to that input and see if it works) Or the blue may mean set is in shutdown----5 months old and it should still have a warranty?
Depending on when you purchased this unit, your battery needs to be replaced. Each battery has a life period to it that is affected by many factors. Heat, usage, leaving the unit attached when the power source is plugged in are just a few. If the laptop is less than a year old, it is under warranty. Contact Acer for a replacement. If it is over a year old you will need to purchase a new battery. I hope this helps and let me know if you require additional information regarding batteries.
Sorry to say but it sounds as if your battery is nearing the end of it's life. How long have you had this problem for? and how long have you had your laptop? Battery's let alone computer's don't have much more than a 5 year life span, that is if there maintained properly. My HP Pavilion is starting to slow after having it to 2 years, and battery life seems to have shorten by 30min. Well I hope this isn't the case as battery's are quite costy. But if this helps in any way, best of luck!
Examine the electrolytic capacitors on the power supply circuit board. If they have vented, then replace them with premium quality units such as Panasonic/Matsushita from Digikey. Should restore your power supply immediately and eliminate this problem for many many years. Estimated life 5-10 years. About $10.00 in parts.
Best to replace ALL electrolytics on the power supply to ensure a long life TV.
A call to Toshiba's customer support led them to diagnose the problem as a dead ("noncharging") battery; they are sending me a free new replacement, since the PC was still under warranty.
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