Question about HP Photosmart C5180 All-In-One InkJet Printer
C5180 works for printing pictures from memory card. I tried to use it to scan a drawing from paper, but all I get is a solid black image. It's about a year old., has not been heavily used. Any ideas?
I'm running Windows Vista 64bit Ultimate Edition. Have the C5180, all-in-one. HP Solution Center continually closed, saying No HP Devices Found. I completely uninstalled the printer software, using the install utility. Then, using Add/Remove Programs, removed all of the other HP software on my PC. Then deleted the HP directory (in program files x86), and removed the HP registry key under software in both HKEY_LOCAL_MACHINE & HKEY_CURRENT_USER. Then rebooted. Once that was done and back up, I reran the install utility, but this time I followed the steps below (from here - http://hpanswers.blogspot.com/2007/12/no-hp-devices-detected-hp-solution.html):
Click on next until you get the below three options
Choose the custom install and click on next, ****
At begining of the installation, It gives you to 2 options
I) Yes, Check for updates..........
II) No, I prefer to do it Myself--Select this option and click on next
Immediatley in the next window ,you will have long list of softwares with the empty check boxes beside them.DO NOT select(check) Hp update, check rest of them and click on next to continue the installation.
You will able to open the HP solution centre with No errors.
Additionally, I did the following 2 steps, that I mostly found here (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00897551&lc=en&dlc=en&cc=us&softwareitem=oj-54112-1&os=2093&product=1153481&rule=9653&lang=en)
Add the following files to the Trusted programs list:
hpqkygrp.exe , located in the C:\program files\HP\digital imaging\bin directory.
hpqscnvw.exe , located in the C:\program files\HP\digital imaging\bin directory.
hpqste08.exe , located in the C:\program files\HP\digital imaging\bin directory.
hpqtra08.exe , located in the C:\program files\HP\digital imaging\bin directory.
hpqthb08.exe , located in the C:\program files\HP\digital imaging\bin directory.
Open the following ports on the firewall utility by following the instructions provided by the manufacturer:
UDP ports: 161, 427 and 137
TCP ports: 9220, 9500 and 9290
Posted on Dec 12, 2008
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Posted on Jan 02, 2017
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