Question about HP Photosmart C5180 All-In-One InkJet Printer
C5180 works for printing pictures from memory card. I tried to use it to scan a drawing from paper, but all I get is a solid black image. It's about a year old., has not been heavily used. Any ideas?
I'm running Windows Vista 64bit Ultimate Edition. Have the C5180, all-in-one. HP Solution Center continually closed, saying No HP Devices Found. I completely uninstalled the printer software, using the install utility. Then, using Add/Remove Programs, removed all of the other HP software on my PC. Then deleted the HP directory (in program files x86), and removed the HP registry key under software in both HKEY_LOCAL_MACHINE & HKEY_CURRENT_USER. Then rebooted. Once that was done and back up, I reran the install utility, but this time I followed the steps below (from here - http://hpanswers.blogspot.com/2007/12/no-hp-devices-detected-hp-solution.html):
Click on next until you get the below three options
Choose the custom install and click on next, ****
At begining of the installation, It gives you to 2 options
I) Yes, Check for updates..........
II) No, I prefer to do it Myself--Select this option and click on next
Immediatley in the next window ,you will have long list of softwares with the empty check boxes beside them.DO NOT select(check) Hp update, check rest of them and click on next to continue the installation.
You will able to open the HP solution centre with No errors.
Additionally, I did the following 2 steps, that I mostly found here (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00897551&lc=en&dlc=en&cc=us&softwareitem=oj-54112-1&os=2093&product=1153481&rule=9653&lang=en)
Add the following files to the Trusted programs list:
hpqkygrp.exe , located in the C:\program files\HP\digital imaging\bin directory.
hpqscnvw.exe , located in the C:\program files\HP\digital imaging\bin directory.
hpqste08.exe , located in the C:\program files\HP\digital imaging\bin directory.
hpqtra08.exe , located in the C:\program files\HP\digital imaging\bin directory.
hpqthb08.exe , located in the C:\program files\HP\digital imaging\bin directory.
Open the following ports on the firewall utility by following the instructions provided by the manufacturer:
UDP ports: 161, 427 and 137
TCP ports: 9220, 9500 and 9290
Posted on Dec 12, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 25, 2011 | HP Photosmart C6280 Printer
Jun 05, 2011 | HP Photosmart C5180 All-In-One InkJet...
Nov 19, 2010 | HP Photosmart C5180 All-In-One InkJet...
Jul 31, 2010 | HP Photosmart C5180 All-In-One InkJet...
Jun 11, 2010 | Electronics - Others
Nov 18, 2009 | HP Photosmart C5180 All-In-One InkJet...
Jul 06, 2009 | HP Photosmart C5180 All-In-One InkJet...
3,209 people viewed this question
Usually answered in minutes!